Sparkle Squad Window Cleaning Services

After a career spent in the corporate world, often in companies that were frequently acquired or sold off,&nbsp;<a href="https://www.linkedin.com/in/troy-oliphant?utm_source=1851franchise.com&utm_medium=article&utm_campaign=sparkle-squadd-franchise-kansas-city-troy-oliphant-2730859" target="_blank" rel="nofollow">Troy Oliphant</a> realized he was tired of the cycle and didn’t want to return to the corporate grind. This realization pushed him to franchising and ownership with&nbsp;<a href="https://sparklesquadfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=sparkle-squadd-franchise-kansas-city-troy-oliphant-2730859" target="_blank" rel="nofollow">Sparkle Squad</a>, the quickly growing window cleaning franchise backed by&nbsp;<a href="https://happinest.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=sparkle-squadd-franchise-kansas-city-troy-oliphant-2730859" target="_blank" rel="nofollow">Happinest Brands</a>.“I never thought we’d end up with window cleaning, but as we got deeper and deeper, we realized that it’s something that everyone needs,” Oliphant said. “There are opportunities in residential and commercial, which is super powerful. And we met the people. It was the people who really persuaded us that this was the right direction to go.&nbsp;<a href="https://1851franchise.com/sparkle-squad/info">Sparkle Squad</a> was still very young at the time, but we believed the model would work, and we really liked the people.”Since launching in Kansas City, Oliphant has focused intently on developing a great customer experience — something informed by his own experience with a devastating house fire in 2022.“The house fire ordeal lasted for about two years, with us being out of the house for almost the first full year,” Oliphant said. “We were battling with insurance and contractors. We still have problems with the jobs we had done. That was really impactful; it defined how we want to be perceived by and deal with our customers. We don’t want to be the transactional contractors who talk the good talk, then disappear. That’s not how we operate.”In line with this philosophy, Oliphant has taken a relationship-first approach to the business, leveraging a genuine connection with potential clients before a job is ever booked.“This focus does mean that there’s a lot more work on our side. I’m making the calls, having the conversations and creating a custom quote that details who we are, what we do and how long it will take,” Oliphant said. “We don’t blindly send out quotes. When someone reaches out to us, we talk to them to understand what they want to do and why they want to do it. I want them to feel confident that we’ll do exactly what we say we will.”This attention to the interpersonal aspect of the business and commitment to reliability has become Oliphant’s “secret weapon” in expanding his business, including his commercial portfolio.While residential work can have seasonal ebbs and flows, slowing down in seasons when homeowners are less focused on the exterior of their homes, commercial contracts provide a steady stream of revenue. Regardless of the season, weather or other external factors, businesses must maintain their appearance to create a clean, welcoming atmosphere for customers.&nbsp;Focusing on relationships and staying ingrained in his community through networking groups and the chamber of commerce has helped Oliphant connect with and begin building deeper trust with people like property managers who need reliable vendors. By positioning himself as someone who can offer a solution to a persistent need, Oliphant has unlocked a steady stream of large-scale work.“There’s one property management company in particular … Once we had established that relationship, they learned I was ‘the easy button,’” he said. “They had a job, they could point at it, and I would get them a work summary and quote immediately. That helps them maintain their relationship with their customer, and I then have a steady source of income that is higher than my residential revenue flow. Every single month, they have more jobs for us. It bumps up the bottom line significantly.”Building this momentum has been a team effort. Oliphant’s wife, who has deep experience in logistics, has been a vital part of Sparkle Squad’s presence in Kansas City, representing the business in networking spaces and organically promoting the business through genuine, friendly conversations.As the business continues to grow, Oliphant says he looks forward to the future. Though the learning curve has been “straight up” at times, he says the rewards of ownership have already revealed themselves. In addition to the financial benefits of franchising, he has had an opportunity to lean into leadership and people development. Long-term, he aims to leverage this passion to support team members in growing from window cleaners into managers — a step that will also allow him to run the business from a higher level.“We want growth, of course; we’re not in this for altruistic reasons,” he said. “But as a part of this, we’ve discovered how much we like building our culture. Mentoring our employees is part of that, and it has been way more fulfilling than I expected. The opportunity to help our team members grow into leadership positions while building something we can be proud of is incredible.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/sparkle-squad">https://1851franchise.com/sparkle-squad</a>.&nbsp;

Sparkle Squad Franchise - Happinest - Troy Oliphant - 1851 Franchise

How Sparkle Squad Franchise Owners Build Steady Revenue

1851 Franchise

Troy Oliphant, a former product manager, spends his days visiting neighborhood businesses, building trust face to face and turning commercial window cleaning into dependable, recurring revenue.

This brand page has been paid for by SPARKLE SQUAD WINDOW CLEANING SERVICES. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

How This Sparkle Squad Franchise Owner Builds Community Connections and Steady Revenue

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After a 15-year career in commercial real estate development and investing, where he helped grow a New Jersey development firm from 1 million to 7 million square feet under management,&nbsp;<a href="https://www.linkedin.com/in/ryanfraser6">Ryan Fraser</a> knew the ins and outs of property management. He also had the “entrepreneurial tilt” that led him to business ownership, and specifically to franchise ownership with&nbsp;<a href="https://sparklesquadfranchise.com/">Sparkle Squad</a>, the fast-growing window cleaning franchise backed by&nbsp;<a href="https://happinest.com/">Happinest Brands</a>.“I felt that bringing a differentiated mindset to what was historically a very non-institutional business, while being a local owner, would serve me really well,” Fraser said. “I liked the partnership with Happinest. In my mind, they were the original home service franchise business, and I felt really confident that they would be able to help franchisees grow those types of businesses.”Since launching in Northern New Jersey, Fraser has focused intently on leveraging his professional network and previous experience with commercial properties to establish a diversified mix of business for&nbsp;<a href="https://1851franchise.com/sparkle-squad/info">Sparkle Squad</a>.While many Sparkle Squad franchisees focus on servicing residential clients, there is plenty of opportunity in the commercial space, too.“I know how property managers operate and think, and I understand the expectations they have of contractors and vendors,” Fraser said. “When the opportunity to acquire the Sparkle Squad franchise came up, I felt like the network and reputation that I had built in Northern New Jersey commercial real estate would translate really well to the business.”Fraser’s previous experience positioned him well to deliver great service to commercial clients, and he found additional operational perks in the commercial space, too.“The economics tend to be better, mostly because it’s larger projects,” he said. “I think the property management and the facilities personnel that you’re working with [also] have a good understanding of what good execution looks like, so they tend to be easier to work with.”While commercial projects drive strong business growth, Fraser is sure not to ignore the residential side of the business, either. Relying on the franchisor’s call center to handle residential inquiries allows him to funnel his energy toward larger-scale commercial bids.“You don’t want to ignore residential,” he said. “You’ve got to find the right split for your market, for your team, for the seasonality … It definitely makes a lot of sense to take that time and effort and apply it towards commercial work.”This strategy has allowed Fraser to build a successful 70/30 split between commercial and residential projects, and he maintains the health of both revenue streams by staying focused on great customer service.Building a strong reputation requires a commitment to excellence that goes beyond just completing a project to satisfaction. Fraser is committed to “wowing” clients to stand out above competitors in the market.For new owners, he says this type of success starts with communication.“Make sure that you’re reaching out prior to work, and make sure that you’re reaching out after the work is finished,” he said. “Just take the extra time to be differentiated relative to competition in the market, and I think a lot of that comes through customer service.”As he continues to grow, Fraser remains focused on healthy growth that will position him for long-term success, and he advises the same for others considering the same path.“You’re going to have to have patience,” he said. “It’s going to take time to build your reputation and build the business. It doesn’t happen overnight, but the opportunity is there, and the team is there to support you.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/sparkle-squad">https://1851franchise.com/sparkle-squad</a>.

Sparkle Squad Franchise - Ryan Fraser - Franchisee Feature - 1851 Franchise

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After a career spent in the corporate world, often in companies that were frequently acquired or sold off,&nbsp;<a href="https://www.linkedin.com/in/troy-oliphant">Troy Oliphant</a> realized he was tired of the cycle and didn’t want to return to the corporate grind. This realization pushed him to franchising and ownership with&nbsp;<a href="https://sparklesquadfranchise.com/">Sparkle Squad</a>, the quickly growing window cleaning franchise backed by&nbsp;<a href="https://happinest.com/">Happinest Brands</a>.“I never thought we’d end up with window cleaning, but as we got deeper and deeper, we realized that it’s something that everyone needs,” Oliphant said. “There are opportunities in residential and commercial, which is super powerful. And we met the people. It was the people who really persuaded us that this was the right direction to go.&nbsp;<a href="https://1851franchise.com/sparkle-squad/info">Sparkle Squad</a> was still very young at the time, but we believed the model would work, and we really liked the people.”Since launching in Kansas City, Oliphant has focused intently on developing a great customer experience — something informed by his own experience with a devastating house fire in 2022.“The house fire ordeal lasted for about two years, with us being out of the house for almost the first full year,” Oliphant said. “We were battling with insurance and contractors. We still have problems with the jobs we had done. That was really impactful; it defined how we want to be perceived by and deal with our customers. We don’t want to be the transactional contractors who talk the good talk, then disappear. That’s not how we operate.”In line with this philosophy, Oliphant has taken a relationship-first approach to the business, leveraging a genuine connection with potential clients before a job is ever booked.“This focus does mean that there’s a lot more work on our side. I’m making the calls, having the conversations and creating a custom quote that details who we are, what we do and how long it will take,” Oliphant said. “We don’t blindly send out quotes. When someone reaches out to us, we talk to them to understand what they want to do and why they want to do it. I want them to feel confident that we’ll do exactly what we say we will.”This attention to the interpersonal aspect of the business and commitment to reliability has become Oliphant’s “secret weapon” in expanding his business, including his commercial portfolio.While residential work can have seasonal ebbs and flows, slowing down in seasons when homeowners are less focused on the exterior of their homes, commercial contracts provide a steady stream of revenue. Regardless of the season, weather or other external factors, businesses must maintain their appearance to create a clean, welcoming atmosphere for customers.&nbsp;Focusing on relationships and staying ingrained in his community through networking groups and the chamber of commerce has helped Oliphant connect with and begin building deeper trust with people like property managers who need reliable vendors. By positioning himself as someone who can offer a solution to a persistent need, Oliphant has unlocked a steady stream of large-scale work.“There’s one property management company in particular … Once we had established that relationship, they learned I was ‘the easy button,’” he said. “They had a job, they could point at it, and I would get them a work summary and quote immediately. That helps them maintain their relationship with their customer, and I then have a steady source of income that is higher than my residential revenue flow. Every single month, they have more jobs for us. It bumps up the bottom line significantly.”Building this momentum has been a team effort. Oliphant’s wife, who has deep experience in logistics, has been a vital part of Sparkle Squad’s presence in Kansas City, representing the business in networking spaces and organically promoting the business through genuine, friendly conversations.As the business continues to grow, Oliphant says he looks forward to the future. Though the learning curve has been “straight up” at times, he says the rewards of ownership have already revealed themselves. In addition to the financial benefits of franchising, he has had an opportunity to lean into leadership and people development. Long-term, he aims to leverage this passion to support team members in growing from window cleaners into managers — a step that will also allow him to run the business from a higher level.“We want growth, of course; we’re not in this for altruistic reasons,” he said. “But as a part of this, we’ve discovered how much we like building our culture. Mentoring our employees is part of that, and it has been way more fulfilling than I expected. The opportunity to help our team members grow into leadership positions while building something we can be proud of is incredible.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/sparkle-squad">https://1851franchise.com/sparkle-squad</a>.&nbsp;

How This Sparkle Squad Franchise Owner Builds Community Connections and Steady Revenue

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