Growing a Franchise
Choosing the right franchisees means more than attracting interest — it’s about finding people who align with your brand’s vision and can support its long-term success.
After you’ve built your franchise system and started generating interest, the next step is one of the most important in the entire process: screening potential franchisees. This phase isn’t just about finding people with the capital to open a unit — it’s about finding the right people who can deliver on your brand promise, follow your systems, and grow with your organization. In Phase 3 of “The Ultimate Guide to Franchising Your Business,” we dive into the franchisee screening process and why it plays a critical role in long-term brand success.
According to George McAllan, chief growth officer for Sonny’s BBQ, many franchisors underestimate the impact the right (or wrong) franchisee can have. “Once you franchise, day-to-day execution is no longer in your hands; it’s in the hands of your franchisees,” McAllan said. “If they don’t have the tools or guidance to solve operational challenges, they’ll make decisions based on their own experience, which may not align with your vision.”
While lead generation is about casting a wide but targeted net, screening is about alignment. That alignment begins with clearly defined systems and expectations. “One of the most common mistakes I see is failing to thoroughly document the business model before launching a franchise,” McAllan said. “Without a detailed operations manual and clearly defined systems, the success of each unit is left to chance.”
Before you can evaluate franchisee candidates, you need to know what you’re looking for. “A strong culture and well-defined values should be embedded in the organization before scaling through franchising,” McAllan said. “These qualities are often mirrored in the franchisees you attract. The franchisor must take an honest look at what they want replicated because that’s what the system will scale.”
Not every franchisee profile is right for every brand. Some concepts thrive with experienced operators, while others are better suited for first-time entrepreneurs who want to follow a proven system. Understanding your ideal owner profile will help you evaluate candidates more effectively.
“Franchisees are often service-driven individuals focused on people and performance,” McAllan said. “If you’re new to franchising, connect with experienced franchisees and ask for honest feedback: Would they invest in your concept? What would it take to convince them? Their insights can be invaluable.”
Beyond financial capacity, franchisors should evaluate how candidates align with their culture and brand promise. “The franchisor must hold franchisees accountable not just for compliance, but to ensure their long-term success,” McAllan said. “This misalignment can lead to conflict, inconsistent guest experiences and system decline.”
The desire to grow quickly can sometimes lead franchisors to say “yes” too often. But McAllan cautions that growth without alignment is a recipe for long-term problems. “Many founders are eager to scale quickly, but franchising isn’t the only path to growth,” he said. “Start by getting clear on your long-term goals. What are you trying to achieve?”
Being selective about who you bring into the system is ultimately an investment in brand integrity. “Surround yourself with advisors who will challenge your thinking, not just validate it,” McAllan said. “Honest, constructive feedback is a gift. It helps refine your vision, strengthen your model and guide your go/no-go decision with confidence.”
While franchise sales teams often focus on generating and closing leads, franchisee screening is a strategic, brand-defining function. It determines who will represent your concept in the real world, who your internal culture will be shaped by, and how your customers will experience the brand.
“Your model should position you as a strong, committed franchisor looking to partner with franchisees who will strengthen the system and support long-term growth,” McAllan said. That partnership starts with a thoughtful, values-aligned screening process — one that prioritizes shared goals over short-term sales.
Growing and selling franchises is difficult. No great franchise did it alone. Want to learn more about how 1851 helps franchisors grow their franchises with confidence? Visit www.1851growthclub.com and see what we can do for you.
Sign up for the 1851 Franchise newsletter to get our biggest stories before everyone else
By signing up, you agree to our user agreement (including class action waiver and arbitration provisions), and acknowledge our privacy policy.
