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This Week in Franchise News: July 23, 2021

QSR brands adjust to a post-COVID landscape, supply chain shortages continue to thwart recovery, brands try out new employee-retention programs, and more in this week’s franchise news roundup.

By Justin Wick1851 Franchise Contributor
Updated 11:11AM 07/23/21

How QSR Brands Are Adjusting to A Post-Pandemic World

A shift in consumer behavior may make COVID-era provision permanent for many quick service brands.

The Risk of Menu Expansion in 2021

Supply chain shortages may restrict some restaurants from meeting post-pandemic consumer demands

Why Addressing Customer Feedback is Crucial to Successful Franchising

In a column for Fast Casual, Alonso Casteneda says too many brands don't prioritize prompt replies to customer complaints.

The New Tactics of Franchise Employee Retention

Here’s what the restaurant segment should learn from Shake Shack’s $10 million employee-retention plan.