This Week in Franchise News: July 23, 2021
QSR brands adjust to a post-COVID landscape, supply chain shortages continue to thwart recovery, brands try out new employee-retention programs, and more in this week’s franchise news roundup.
How QSR Brands Are Adjusting to A Post-Pandemic World
A shift in consumer behavior may make COVID-era provision permanent for many quick service brands.
The Risk of Menu Expansion in 2021
Supply chain shortages may restrict some restaurants from meeting post-pandemic consumer demands
Why Addressing Customer Feedback is Crucial to Successful Franchising
In a column for Fast Casual, Alonso Casteneda says too many brands don't prioritize prompt replies to customer complaints.
The New Tactics of Franchise Employee Retention
Here’s what the restaurant segment should learn from Shake Shack’s $10 million employee-retention plan.