TruBlue Home Service Ally

Can you run a home service business if you can't fix a leaky faucet? Craig Lutz openly admits he’s not the handiest guy — his wife might even call him “the least handy person she’s ever met.” However, what he lacks in technical know-how, he makes up for in the kind of steady leadership that has defined every chapter of his life.&nbsp;Raised as a military brat, Lutz bounced around a lot before honoring the family tradition to enlist. He served in the Air Force during the Gulf War era, providing the foundation for him to earn two business degrees and forge a career in the private sector. Despite undeniable career success, he felt called to serve his community more directly through local government. In his decade of local politics, including four years as a Hall County Commissioner, Lutz has done far more than hold office; he’s actively built support systems for veterans in need.Now, he is channeling that drive into&nbsp;<a href="https://www.trubluefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=craig-lutz-trublue-home-service-ally-franchise-interview-2731104" target="_blank" rel="nofollow">TruBlue Home Service Ally</a>, creating a legacy for his family while helping seniors remain independent in their own homes. Lutz opened his location in late 2025 and is already serving Georgia’s Hall, Gwinnett, Barrow and Jackson counties. He proves that successful franchising isn't all about the technical; it’s about identifying a need, building a strong team and executing a vision.Lutz took the time to chat with 1851 Franchise to discuss all of this and more. Here’s what he had to say:1851 Franchise: Frame your personal story for us. What do you want us to know?Craig Lutz:&nbsp;I always say I grew up a military brat, meaning we moved around a lot. I actually went to nine schools in twelve years. The fortunate aspect was that the last high school I went to is where I met my wife, and we have been married for over 36 years. We’ve got two daughters; one is a Navy veteran, and the other is a graduate from Georgia Tech. More personally, I served in the Air Force during the first Gulf War period. Then, after getting business degrees from Mercer and Kennesaw State, I went into private practice.&nbsp;I had an opportunity to serve the community through politics as well. I’ve always enjoyed serving the community in some tangible way, either through the military, politics, or most recently, through veteran service organizations. I saw a lot of situations where people were coming back from war, and they didn’t have the services they needed; some of them were getting into trouble with the law. We worked really hard here in Hall County to develop a court system specifically for veterans. Of all the things I was able to do in local politics, that was the thing I’m most proud of.1851: What did you do before franchising, and how did you decide franchising made sense for you?Lutz:&nbsp;I’ve worked a lot of different management roles in my time—from being a manager for a large telecommunications provider to several distribution companies. I got to the point in my career where I wanted to do something where I could bring my family along. The business model that we’re running here is family-run; my youngest daughter is currently acting as my office manager, and her fiancé is my field manager. I looked at a bunch of franchising roles, but this one had a great niche that I didn’t see with a lot of others—aging in place. I felt like this lens made the franchise opportunity worthwhile, not only financially, but personally gratifying as well.&nbsp;1851: What was your perception of franchising prior to becoming a franchisee, and what do you want people to know about franchising now that you are in it?Lutz: One of the perceptions I had was, ‘Why would I want to pay somebody to work for them?’ The second thing was, ‘Why would I pay you for something I could probably do myself?’ I had to sit down and think about where I could add value within the structure. After starting this franchise, I don’t think I could have gotten this thing off the ground nearly as fast as I did without the support. Our franchisor does a great job of not necessarily holding your hand, but putting all the checkmarks in front of you so you can plan everything out. I found that it makes sense to follow a franchise model when the model has been laid out for you. I don't mind paying a franchise fee when I can see the impact of the services I’m receiving back.1851: What made you pick this brand? What excites you most about this company?Lutz: I was approached by a franchise consultant out of the blue, and whatever he said intrigued me enough to take another call. In talking to my friends and family about the different options, almost all of them perked up when I brought up&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue</a>. On our neighborhood sites or Facebook, somebody is always asking around for somebody who can lend a hand or help out—whether it's hanging up a picture or putting up a simple TV mount. A lot of people have a real need for that. So that’s kind of what got us involved with it. I thought, ‘I've got some pretty handy people around my family and friends, and we could certainly put together a business that we think can go out and help the community.1851:&nbsp;What do you hope to achieve with your business? What are your plans for growth?&nbsp;Lutz: First of all, I want to set up a business that can be generational. I’m really looking forward to making the business successful and then handing it off to my kids—in this particular case, one child and her fiancé. As far as growth goes, I believe that the growth needs to be somewhat realistic. If you were to buy up territory and grow your area, then your service is going to diminish based on your resources. Could I go buy another franchise with the franchisor? Absolutely—and it’s probably the smarter way to grow. If I were to pull everything into this franchise, eventually you spend more time driving to locations than you do actually helping people. My intent is to have our guys spend more of their time in customer contact than behind the wheel driving in Atlanta traffic.1851:&nbsp;What advice do you have for other people thinking about becoming franchise owners?Lutz:&nbsp;Don’t be afraid of getting into something that you don’t necessarily know. Get excited about the things that you believe will have a personal impact. If you were to have asked my wife a few years ago about me owning a handyman franchise, she would have said I was the least handy person that she’d ever met! A man has to know his limitations, so you’re not going to find me out swinging hammers and climbing ladders. But what I can do is identify great opportunities to engage with the public, put together big teams, and develop them. The fear of not knowing has to be put behind you. You really just need to get excited about what you can do to enhance your own happiness or self-gratification and then move forward from there.About TruBlue Home Service Ally:TruBlue Home Service Ally® provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue’s services include handyman projects and to-do list chores, preventative home maintenance programs, kitchen and bath remodels, seasonal work, and senior modification services, all handled by professional, bonded and insured Tru-Pro® Technicians. TruBlue franchise owners are required to complete senior home safety certification programs through the NAHB and Age Safe America. As certified specialists, TruBlue franchisees are able to perform aging in place home safety assessments and can make recommended safety modifications as needed.All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.

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From Veteran Craig Lutz on TruBlue Home Service Ally

1851 Franchise

After a lifetime of service as a veteran and local politician, Lutz finds purpose with a new chapter in the ‘aging in place’ space.

The Ballot Box or the Toolbox? Craig Lutz Puts the ‘Service’ in TruBlue Home Service Ally

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How Sean Fitzgerald Is Turning Personal Experience Into a National Mission Around Aging in Place

Sioux Falls Business Owner and Sales Veteran To ‘Finish Strong’ With TruBlue Home Service Ally Franchise

How TruBlue Home Service Ally Supports Husband-and-Wife and Family-Owned Franchise Teams

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For&nbsp;<a href="https://www.linkedin.com/in/robert-campbell-0006ab45/">Robert Campbell</a>, a new&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a> franchisee in North Carolina, business has never been about transactions. It has always been about transformation.“I have always wanted to give back,” Campbell said. “I grew up in Missouri in poverty. I joined the Marine Corps and served in two wars. I spent over 20 years and retired as a major with a master’s degree. It wasn’t easy.”After retiring from the military, Campbell moved to Wilmington, North Carolina, where he became a pastor at a small church. Under his leadership, that church grew significantly and eventually built a multi-million-dollar complex. But even as the church expanded, his focus remained the same: serve people who need opportunity.“Since I got here, I’ve always been trying to help people,” he said.That commitment led him beyond ministry and into community development. Campbell built affordable housing for senior citizens using low-income tax credits. He purchased and renovated multifamily properties to lower rent. He developed a nonprofit,&nbsp;<a href="https://www.newhope-cdc.org/">New H.O.P.E. CDC</a>, centered around helping “ordinary people excel.” He is currently building 34 units of permanent housing for chronically homeless veterans, an $8 million project funded through grants he personally wrote.In every chapter of his life, service has been the through line. So when Campbell began exploring a workforce development program that would train people to repair homes and give them stable jobs, he assumed he would build it from scratch.“In trying to buy housing and build affordable housing, I was looking to start workforce development. I thought I would train people to fix houses and give them jobs,” he said. “But as I started writing up the program, it was so hard.”Then he saw&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue</a>, the senior handyman and home maintenance franchise. “I thought, ‘Wow, this is a business with a purpose,’” Campbell said. “You can merge service and community, that is my sweet spot.”<h2>A Five-Star Standard of Service</h2>Campbell didn’t just see a handyman business. He saw alignment with his values, his experience and his vision for impact. “I decided to look into TruBlue and I really liked the ethos, the integrity, all of those things,” he said. “We decided to go ahead and invest in the franchise.”For Campbell, the brand’s premium positioning was especially important. Years earlier, when building his church in Wilmington’s inner city, he faced skepticism from people who doubted what the space could become.“When I was starting our church, we were in the inner city and had bars in the windows. People were afraid to come there at night,” he said. “But I shared with our people that we were going to build a five-star church.”That same philosophy applies to his TruBlue business today. “<a href="https://1851franchise.com/trubluehomeserviceally/a-booming-industry-the-future-of-the-home-service-market-and-why-trublue-is-poised-to-lead-2730117">TruBlue is a five-star premium service</a>,” Campbell said. “We go a step above. We sweat the details and we come into people’s homes and we respect it. It’s not finished until we do our five-star walkaround.”For him, the service model is not just about repairs. It is about dignity. “What’s going to determine how the client feels about the job is how they feel about you,” he said. “That is why I teach five-star service. It’s about relationships. If we make good relationships, we can bring in repeat customers.” &nbsp;<h2>Serving the Silver Tsunami</h2>A major factor in Campbell’s decision to join TruBlue was its&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-the-no-hassle-way-into-the-senior-industry-2729582">focus on seniors and aging in place</a>. “TruBlue did a great job of helping us understand that a ‘silver tsunami’ is coming,” he said. “I am a baby boomer myself, and I know that 65 is just getting in the game nowadays.”As both a senior and a real estate investor, he owns personal real estate in five states, Campbell deeply understands the needs of aging homeowners.“As a senior, we sometimes forget that we are not 21 anymore,” he said. “So many people know about the risk of falling, yet they still get on ladders.”He recalls a recent moment that reinforced that reality. “I went to change a lightbulb the other day, on a step ladder, but when I was coming down, I almost broke my neck,” he said. “We don’t age in our minds as much as we age in our bodies. It just isn’t worth it. Sometimes you can have a fall and get those types of injuries that you never recover from.”Through&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublues-home-maintenance-plans-peace-of-mind-for-homeowners-2729337">quarterly maintenance plans</a> and&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublue-medical-community-investment-home-safety-2730142">proactive home safety services</a>, Campbell sees TruBlue as a way to help seniors avoid those risks and remain safely in their homes.<h2>A Business That Creates Opportunity</h2>For Campbell, TruBlue’s mission extends even further. It connects directly to his nonprofit work and long-term community development vision. “I get to give back. I love seniors,” he said. “I not only get to give them an awesome place to live, but now with TruBlue, I can offer premium services to other seniors as well.”In that way, TruBlue becomes more than a franchise, it becomes infrastructure for opportunity. “I thought that I would buy this business for myself and use it for hope,” he said.Campbell’s ambitions do not stop at a single territory. “My goal is to expand with TruBlue into other states,” he said. “I believe that when I talk to them this time next year, we are going to outperform most franchisees. I’m an overachiever. I stuttered as a kid, but I still gave the graduation speech.”That drive, shaped by adversity, service and vision, fuels everything he builds. “We are a home service ally for people. One call does it all,” Campbell said. “This is my life and who I am, and I love it.”For more information on franchising with TruBlue, visit:&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">https://1851franchise.com/trubluehomeserviceally/info</a>.

How Robert Campbell’s life of service, from the Marine Corps to affordable housing, led him to build a purpose-driven business with TruBlue.

From Marine Corps Major to Mission-Driven TruBlue Home Service Ally Franchise Owner

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<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a>, a national franchise providing handyman services, preventative home maintenance and senior home modifications, has become a natural fit for husband-and-wife and family-owned teams. With a structured business model, low overhead and robust corporate support,&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue</a> allows couples to divide responsibilities, leverage complementary strengths and serve their communities with purpose.The stories of&nbsp;<a href="https://1851franchise.com/cell-phone-store-owners-set-out-on-a-new-mission-to-help-seniors-with-trublue-home-service-ally-franchise-2727462">Connie and Kevin Mottle</a> in Highland Lakes, Texas, and&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-this-air-force-veteran-family-is-investing-in-trublue-total-house-care-2722116">Janet and Jeff Sloan</a> in Greeley, Colorado, illustrate how TruBlue empowers families to succeed, both professionally and personally.<h2>Connie and Kevin Mottle: Building on Shared Values</h2>Connie and Kevin Mottle didn’t initially set out to open a business together, but over time, the idea began to take shape. After owning two businesses in the past, including a successful cell phone store they ran for 11 years, the couple was looking for something with purpose. Personal experiences caring for Connie’s aging parents made&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/a-booming-industry-the-future-of-the-home-service-market-and-why-trublue-is-poised-to-lead-2730117">the need for reliable senior home services</a> impossible to ignore.“We were looking at doing a handyman or home maintenance type business,” Connie said. “A lot of this came down to what we dealt with as my parents were aging. We found TruBlue and it really aligned with what we wanted to do and what we were looking for. Rather than starting that business from scratch, we started looking into what franchising had to offer us.”For Kevin, who had previously built businesses independently,&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/5-reasons-to-invest-in-a-trublue-franchise-in-2024-2725668">the franchise structure was appealing</a>. “I started my last two businesses from scratch, which took a lot of time and wasn’t necessarily my strength,” he said. “TruBlue already has the structure and national presence, which made it a perfect fit for us.”Connie agreed that the built-in support was critical. “Knowing that there’s a system in place gives us confidence in our ability to grow the business,” she said.One of&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-a-great-franchise-for-power-couples-2727170">the biggest advantages TruBlue provides for couples</a> is clarity around roles. Rather than competing for responsibilities, franchisees are encouraged to lean into their individual strengths.“I do a lot of the marketing and things like that, so it’s really been beneficial in the ways that we work,” Connie said. “They offer all the support and are always willing to help and lend an ear and help us make changes. Kevin focuses more on operations and building the team.”Connie added that defining responsibilities has strengthened both their marriage and their business. “It’s been good owning something as a couple, we had to figure out our own strengths,” she said. “We are figuring out what the day, the month and even the year looks like. Luckily, we share the same ‘why.’ That is a great foundation to work off of.”Just as important, the Mottles understand the importance of boundaries. “We also know when to step away from the business day,” Connie said. “We are empty nesters, and we could spend all day in the office, but when it comes time to separate work and home, you need to.”<h2>Janet and Jeff Sloan: Mission-Driven Ownership</h2>For Jeff and Janet Sloan, TruBlue represented a continuation of a life dedicated to service. After 25 years in the military, Jeff was ready for a new chapter that still allowed him to serve others.“We have always had a heart for serving seniors,” Jeff said. “After quite a bit of research, we found TruBlue and were drawn to the business model, supporting seniors while taking care of their homes so they can age in place. Who doesn’t want to stay in their home as long as they can in safety, independence and dignity? That is really what drew us to TruBlue.”<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-a-great-franchise-opportunity-for-veterans-2727890">The franchise model itself particularly appealed to Jeff’s background</a>. “The whole structured process really aligns with the way the military operates,” he said. “We loved that franchise business model. The training, the support, the marketing, the technology, the leadership, it is all already in place.”Like the Mottles, the Sloans divided responsibilities based on strengths.“We’ve broken up the tasks a bit,” Jeff said. “I am more in charge of the operations side of things and she does more of the marketing. She gets out promoting in the community. We’ve broken it down based on what we like to do. She likes interacting with people, and I enjoy the nuts and bolts. With that delegation of responsibilities, it has worked out really great for us.”Janet says that communication is key when working with your spouse. “One of the things you have to remember when working from home, you sometimes just have to separate work-life,” she said. “You have to be able to communicate on that. That is a good daily reminder: ask your TruBlue partner what they are thinking about at the moment before jumping into something.”And while working with a spouse can be rewarding, the Sloans say the support behind the scenes matters just as much. “The thing that I really benefit from is having someone at TruBlue who I can speak with and ask questions. We have a team out there,” Janet said. “It might not be in the office, but they are a quick phone call or an email away. Having that support really helps quite a bit. You won’t have all the answers, so TruBlue gives you a network to brainstorm.”Jeff put it simply: “Two heads are better than one. There is a lot to get done. I can’t imagine having to do everything that she does.”<h2>A Reputation Built on Family Trust</h2>For both couples,&nbsp;<a href="https://1851franchise.com/why-this-couple-left-corporate-america-to-build-a-community-focused-trublue-business-in-the-town-where-they-raised-their-sons-2730844">the family-owned nature</a> of their business isn’t just operational, it’s personal.“Our partnership brings a unique advantage to our customers,” Connie said. “We bring that trust and consistency and accountability. We actually live here in the community. This carries our name and reputation as well. Our personal investment shows in how we treat customers in every project.”Janet shares that same focus on integrity. “There is something to be said about being honest and making sure people in your community can really trust you and the service you are providing,” she said. “We intend to keep doing that.”For couples considering franchising together, Jeff offers straightforward advice:“Make sure you go into something you are passionate about,” he said. “We really have a heart for serving those seniors in the community. Make sure it is a mission that you are passionate about and you can enjoy working on together.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/trubluehousecare/info">https://1851franchise.com/trubluehousecare/info</a>.

For many couples and families, owning a business together is about building something meaningful that reflects shared values. Here’s how TruBlue fits the bill. 

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Former Firefighter and Lineman Launches TruBlue Home Service Ally in Redding, California

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Army Veteran Takes Career Leap to Open New TruBlue Home Service Ally in Gaston County, North Carolina

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As the&nbsp;<a href="https://www.aarp.org/press/releases/2024-12-10-new-aarp-report-majority-adults-50-plus-age-place-policies-communities-catch-up.html">population ages and interest in aging in place grows</a>, many families are realizing the extent of home updates and ongoing maintenance required to make this not only possible but also truly safe in the long term. This has driven demand for home service franchises across the industry, but it’s especially relevant for&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a>, the over-160-unit home maintenance franchise.&nbsp;<a href="https://1851franchise.com/trubluehousecare/info">TruBlue</a> fills a real gap in the market, providing convenient, reliable service for seniors, busy adults and their families. The combination of this demand and TruBlue’s streamlined, lower-overhead business model creates a compelling franchise opportunity for those looking to grow in the service space.“The market is yearning for quality, trustworthy home maintenance and repair companies,” said&nbsp;<a href="https://www.linkedin.com/in/seancfitzgerald">Sean Fitzgerald</a>, brand president. “When you open your door and let someone into your home, you feel very vulnerable. That’s where our quality and trust come into play. What makes us more unique as a franchise opportunity is that we really cater to that 50-plus demographic, and we focus intently on franchisees’ success.”TruBlue’s model gives owners a practical way into a high-demand service category, with lower overhead, repeat-service potential and support that keeps the focus on the business metrics that drive growth.<h2>A Resilient Model Built on Essential Maintenance</h2>The TruBlue model is built on non-discretionary services. Home maintenance is not optional, and it only becomes more important as homes and their residents age.“People are beginning to understand that their home needs routine maintenance, just like their car,” Fitzgerald said. “Not changing the air filter, for example, can put a lot of strain on the HVAC system. TruBlue handles these ongoing needs reliably, and it’s through this approach that we’re able to build that ‘Ally’ relationship with our clients. We become the ones they call for any home maintenance or repairs needed because they already know and trust us.”“The fact that we have an ongoing relationship is key. Peace of mind is what any homeowner is striving for,” he continued. “They want a worry-free home. That meaning can differ depending on the client themselves, but for most people in that 50-plus group, a worry-free home means ‘I don’t have to worry about the hassle of maintenance and repairs.’”Laying the foundation for a long-term relationship with each client increases value and creates stability for TruBlue owners, and each positive service experience also increases the likelihood of repeat and referral business.Addressing the essentials positions TruBlue to appeal to any busy adult, but the brand’s deep commitment to hiring the right technicians and meeting the high standards of the senior care industry also makes it a preferred provider for those looking to age in place.“Just like in the senior care industry, you would never send a caregiver into someone’s home if they haven’t been screened, background checked and properly insured,” Fitzgerald said. “We adopt the same standards for TruBlue, and what sets us apart.”With the right teams in place, local franchisees can quickly position themselves as the go-to group for maintenance in a senior’s home.“For most seniors, a worry-free home is fall prevention. It’s peace of mind knowing that they can age in place safely because they know it’s being well-maintained,” Fitzgerald said. “Senior modifications certainly help, from a fall-prevention standpoint, but I’ve always said that any work we do in a senior’s home is fall prevention. Even if we’re doing a normal repair or maintenance, it’s something that the senior isn’t trying to do themselves. I believe that many falls occur either because the home isn’t maintained or because the senior is trying to do maintenance that they shouldn’t be doing themselves. This is why TruBlue is so different and so badly needed in the market. Really, a safe, well-maintained home is the number one fall prevention measure you can take.”As consumer demand continues to climb, TruBlue is set up to scale. For a franchise owner, this alone is an encouraging sign, but the brand’s capital-light, support- and profit-focused model paints an even better picture.<h2>The Impact of Lean Operations and Smart Franchise Leadership</h2>“Market demand lends itself to strong revenue for our franchisees,” Fitzgerald said. “But what’s beautiful about TruBlue is that we don’t just focus on revenue. We focus on profitability. It goes hand in hand, but when you’re only focusing on revenue, you can lose sight of profitability. At the end of the day, profitability is what it’s all about.”Because of this, TruBlue pays close attention to its operational model, consistently supporting franchisees in keeping the business lean and positioning themselves to scale up.TruBlue is a home-based or small-office business, which immediately eliminates much of the initial investment and overhead costs associated with brick-and-mortar businesses. And, because there’s no real inventory for TruBlue owners to store and manage, the business is highly mobile, often requiring just a simple toolkit and the expertise of the technician.&nbsp;“This is a low-investment, low-overhead, high-margin business,” Fitzgerald said. “Because of this, franchisees get to break even very quickly. Through my deep experience in franchising, I’ve learned how important it is to get owners to profitability as quickly as possible. When people are profitable, they tend to make more rational business decisions, so we’re extremely focused on getting our owners to profitability as quickly as possible, then coaching them to scale and grow the business.”Once a TruBlue franchisee reaches profitability, Fitzgerald says time is on their side, and they’re positioned for notable (but healthy) growth.“This is a high-trust business. The more clients a franchisee gets, the more repeat business they get, and the more referrals take place,” he said. “We really enjoy the snowball effect. As referrals increase, the business grows exponentially. And with service brands, once you get to critical mass, as long as you’re maintaining quality and taking care of your clients, the franchise will grow organically. It makes for a tremendous business opportunity.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/trubluehousecare/info">https://1851franchise.com/trubluehousecare/info</a>.&nbsp;

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TruBlue’s lean operating model and focus on long-term client relationships give franchisees a path to recurring revenue in a high-demand home maintenance category.

TruBlue Home Service Ally Franchisees Are Positioned for Growth With Low Overhead and High Demand

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In a home services industry often defined by one-off repairs and reactive calls,&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a> has taken a fundamentally different approach. Rather than waiting for something to break,&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue</a> is intentionally designed to stay ahead of problems: building long-term relationships with homeowners through ongoing maintenance, proactive service, and structured membership programs.<h2>A Model Built on Relationships, Not Just Repairs</h2>Most handyman businesses rely on a steady stream of new jobs to keep work coming in. TruBlue instead focuses on staying connected with past customers and bringing them back over time.“The TruBlue model all boils down to customer service, going in and doing what you say you are going to do, following through and doing basic good business practices,” said franchisee&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/from-operations-to-home-service-pioneer-how-trublues-franchisee-of-the-year-built-an-award-winning-business-in-roanoke-virginia-2722996">Dan McMurtry</a>, whose location&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublue-franchisee-makes-history-as-first-member-of-million-dollar-club-2726221">surpassed $1 million in annual revenue</a>. “It's also about staying in touch with them after the project finishes. We do a lot of email blasts following up with clients, and quarterly emails to see how they are doing and if they need any other projects.”That ongoing communication is not an afterthought. It is a deliberate strategy that keeps TruBlue top of mind, turning one-time customers into long-term clients.“Around 25% of customers are recurring business,” McMurtry said, a number that reflects the strength of TruBlue’s retention-focused model.<h2>Preventive Maintenance and Handyman Services</h2>At the core of TruBlue’s approach is the integration of&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/how-franchisees-can-capitalize-on-one-of-the-fastest-growing-home-trends-with-trublue-2731868">preventive home maintenance with traditional handyman services</a>.Instead of only addressing issues after they arise, TruBlue proactively monitors and maintains the home — identifying small concerns before they become expensive problems. That includes routine tasks like checking safety features, replacing filters and addressing minor wear-and-tear issues that often go unnoticed.“The home maintenance program is another key component,” McMurtry said. “It requires a bit of education for consumers, but once they understand the value, it is well-received. The response is definitely positive. The home is most people’s most extensive asset, so keeping up with maintenance on it can eliminate a lot of long-term damage.”<h2>Home Ally Maintenance Plans</h2>TruBlue’s recurring business model is anchored by its Home Maintenance packages, which formalize the relationship between homeowner and service provider.These subscription-style offerings include scheduled home maintenance visits, priority service and scheduling, discounts on additional projects and ongoing home assessments and preventive care.For homeowners, the value is simple: peace of mind. Instead of scrambling to find help when something goes wrong, they have a trusted partner already in place. For franchise owners, the impact is even more significant.“We can help you treat your home like you would your car,” said TruBlue President&nbsp;<a href="https://www.linkedin.com/in/seancfitzgerald">Sean Fitzgerald</a>. “Everybody gets their car in for maintenance routinely, and your home should be the same.”That mindset creates predictable demand, stronger customer retention and more stable revenue streams.<h2>Designed for Modern Homeowners</h2>TruBlue’s proactive model resonates especially well with today’s homeowners, who often lack the time, expertise or desire to manage ongoing home upkeep themselves.Busy professionals benefit from outsourcing routine maintenance to a trusted partner. Homeowners juggling family responsibilities gain back time and reduce stress. And those who want to protect their investment appreciate a structured, preventive approach.“The home is one asset that is constantly appreciating in value, but it is oftentimes one that is neglected the most,” McMurtry said. “People take care of their vehicles better than their houses. We aim to change that with our subscription service.”By positioning itself as a long-term ally rather than a one-time vendor, TruBlue becomes embedded in the homeowner’s routine.<h2>A Clear Break from Traditional Handyman Models</h2>This relationship-driven approach sharply contrasts with traditional handyman or contractor businesses, which are typically reactive, project-based and inconsistent.TruBlue stands apart by emphasizing proactive service, recurring memberships, ongoing relationships and structured scheduling. That approach is backed by an insured and background-checked Tru-Pro® Technician,&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-a-strong-franchise-choice-in-the-growing-senior-industry-2728519">giving homeowners the professionalism and trust they expect</a> when inviting someone into their home.It is also reinforced by&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-a-strong-franchise-choice-in-the-growing-senior-industry-2728519">TruBlue’s operational standards</a>. Services are delivered by TruBlue employees who are screened, background-checked, and insured Tru-Pro® Technicians, providing the professionalism and trust that homeowners increasingly expect.“The minute you let someone into your home, that’s a very vulnerable place,” Fitzgerald said. “That’s why we do so well, we already have higher standards in place.”<h2>Predictability for Franchisees, Peace of Mind for Clients</h2>For franchise owners, this recurring model takes some of the guesswork out of the business, leading to more predictable schedules, steady revenue and less time spent chasing new leads. It also helps build genuine trust and leads to more natural referrals. For homeowners, the model provides peace of mind by offering a reliable partner for ongoing maintenance and unexpected needs.And for franchisees like McMurtry, the results speak for themselves. “The demand is extremely strong,” he said. “As long as you are prepared to take advantage of it, there is no reason you can’t continue to grow.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/trubluehousecare/info">https://1851franchise.com/trubluehousecare/info</a>.

TruBlue uses subscription home maintenance to build long-term relationships and secure stable, recurring revenue for its franchisees.

From One-Time Fixes to Lifelong Home Maintenance: How TruBlue Is Built for Repeat, Recurring Business

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As more Americans choose to remain in their homes as they age, “aging in place” has moved from a personal preference to one of the fastest-growing trends shaping the home services industry. For&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a>, that shift is the foundation of the brand’s growth, momentum and long-term opportunity.“We had our best year ever in 2025 and are off to a strong start in 2026,” said&nbsp;<a href="https://www.linkedin.com/in/seancfitzgerald">Sean Fitzgerald</a>, President of&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue</a>. “We’ve seen tremendous growth in not only new franchise owners but also in systemwide growth and revenue. Last year, we more than doubled our new franchise agreements signed, and saw a nearly 30% increase in systemwide revenue.”That growth, Fitzgerald says, is being driven by a convergence of demographic realities and unmet needs. As the population ages, more homeowners want to stay put and increasingly need practical, non-medical support to do so safely.<h2>The Aging-in-Place Wave Has Arrived</h2>For years, industry experts talked about the coming “wave” of aging in place. Fitzgerald says that wave is no longer theoretical.“It’s no longer theoretical, the wave is here,” he said. “We’re seeing it in real time, and it’s what’s driving our growth. That demand is only going to continue, and we’re well positioned to meet it.”<a href="https://1851franchise.com/trubluehomeserviceally/5-reasons-to-invest-in-a-trublue-franchise-in-2024-2725668">One reason TruBlue is so well-positioned is its focus on the home itself</a>. While much of the senior industry centers on medical care or daily living assistance, TruBlue addresses the physical environment, which is the single biggest barrier to aging safely at home.“As aging in place continues to grow in demand, there are not a lot of options in place for people who need simple and minor senior modifications like adding grab bars and handheld showers,” Fitzgerald said. “That’s right up our alley.”<h2>Filling a Critical Gap in Senior Services</h2>Fitzgerald points to a clear gap in the marketplace. Durable medical equipment providers tend to focus on large installations, while smaller, safety-driven projects are often overlooked.“They don’t want to mess with small projects because it isn’t worth it for them, and seniors are finding it hard to find trustworthy people to come in,” he said. “There is this void in the marketplace for services.”<a href="https://1851franchise.com/trubluehomeserviceally/why-this-serial-entrepreneur-decided-on-trublue-total-house-care-franchise-ownership-as-his-next-endeavor-2721907">TruBlue fills that void</a> by focusing on minor modifications, repairs and preventative maintenance, services that are increasingly age-driven rather than need-driven.“Historically, health insurance companies would cover things that were prescribed by a doctor,” Fitzgerald said. “Now more of these services are age-driven instead of need-driven. People are becoming eligible for minor senior modifications, and that is our sweet spot.”As a result,&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/a-booming-industry-the-future-of-the-home-service-market-and-why-trublue-is-poised-to-lead-2730117">demand continues to rise</a>. “There are a lot of people aging in place who don’t have need-based services,” Fitzgerald said. “Our demand is only going to increase because we are happy to do these minor senior modifications.”<h2>Building Long-Term Relationships, Not Transactions</h2>Unlike one-off repair businesses, TruBlue is built around long-term relationships and recurring service. “Our goal is to build our customer base, it’s not transactional,” Fitzgerald said.That philosophy is reinforced through&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublues-home-maintenance-plans-peace-of-mind-for-homeowners-2729337">TruBlue’s subscription-based Home Maintenance Plans</a>, which help homeowners stay ahead of small issues before they become safety risks or costly repairs. It’s a model that creates peace of mind for customers and stability for franchise owners.As TruBlue expands its footprint, new opportunities are opening up at a national level.“Because we’ve grown so rapidly and we have much more coverage than we did even a year ago, we are beginning to develop more strategic partners and programs,” Fitzgerald said. “We’re building relationships with large organizations and expanding that to help people age in place.”Many of these services are also becoming subsidized, further accelerating demand. The biggest constraint, Fitzgerald noted, isn’t demand. It’s coverage.<h2>Thought Leadership Rooted in Real Experience</h2>Fitzgerald’s leadership in the aging-in-place conversation extends beyond TruBlue’s day-to-day operations. He was recently a contributor to&nbsp;<a href="https://www.amazon.com/Aging-Place-Conversations-Caregivers-Strategies-ebook/dp/B0FVTN84T3">“Aging in Place Conversations — The Caregiver’s Edition,”</a> a collection of stories, strategies and insights focused on helping people age safely in their communities published by NAIPC (National Aging in Place Council).That perspective reflects TruBlue’s broader mission, which is to support independence, dignity and safety at home, while giving franchise owners a meaningful way to serve their communities.“Our owners have been doing a great job connecting to the community,” Fitzgerald said. “And as this demand continues to grow, we’re exactly where we need to be.”For more information on franchising with TruBlue, visit:&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">https://1851franchise.com/trubluehomeserviceally/info</a>.

As aging in place reshapes the home services landscape, TruBlue Home Service Ally stands at the center of one of the most purpose-driven opportunities in the industry.

How Franchisees Can Capitalize on One of the Fastest-Growing Home Trends With TruBlue

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For&nbsp;<a href="https://www.linkedin.com/in/seancfitzgerald">Sean Fitzgerald</a>, President of&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a>, leadership has never been theoretical. It has been shaped by lived experience that revealed not only the gaps in how families prepare for aging, but also the opportunity to build something better through TruBlue Home Service Ally. He recently shared his perspective as a contributing author to&nbsp;<a href="https://www.amazon.com/Aging-Place-Conversations-Caregivers-Strategies/dp/1590942620">“Aging in Place Conversations - The Caregiver's Edition: Stories, Strategies, and Support for Aging in Your Community”</a>, a series created by members of the&nbsp;<a href="https://ageinplace.org/">National Aging in Place Council</a>.At the center of his mission is a philosophy Fitzgerald returns to often. “Here’s what I know for sure: aging in place is a process,” he wrote. “When done right, it’s safer, more affordable, and what seniors deserve, but it requires commitment, clear steps, and the willingness to think ahead.”That belief is a leadership framework rooted in foresight, discipline and a commitment to solving problems before they happen.<h2>A Leadership Philosophy Built on Experience</h2>Over more than two decades, Fitzgerald has worked across senior care, rehabilitation and home services, gaining a 360-degree view of what it truly takes to support aging populations.From his time at BrightStar Senior Care to his leadership role at FYZICAL Therapy &amp; Balance Centers, Fitzgerald saw firsthand how care extends beyond clinical settings. It is influenced by mobility, environment and, most critically, the home itself.Today, as President of&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue</a>, that insight shapes his leadership approach. “Our business model is great because the demand to age in place is only going to increase,” Fitzgerald said. “I don’t see that going away anytime soon.”Rather than building a business that reacts to needs, Fitzgerald has focused on one that anticipates them. That is a theme that runs through both his leadership style and TruBlue’s operational model.<h2>The Personal “Why” Behind the Mission</h2>Behind Fitzgerald’s leadership is a deeply personal story that transformed his professional focus into a lifelong mission.After navigating the realities of caring for his mother during her battle with cancer, Fitzgerald saw firsthand how difficult it is for families to adapt homes in real time. But it was another moment that ultimately defined his purpose.A fall suffered by his father-in-law changed everything. “In that single moment, everything changed,” Fitzgerald wrote, recalling how quickly a normal home became inadequate for care.Despite the family’s efforts, they were forced into a reactive position as they tried to modify a home that had never been designed for safety. That experience shaped one of Fitzgerald’s core leadership beliefs.“Most falls can be prevented,” he wrote. “Most homes can be adapted. Most crises can be avoided, if families have the information and support to plan ahead.”It’s a mindset that now drives both his leadership and&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/empowering-entrepreneurs-with-minimal-experience-how-trublue-makes-it-possible-2729583">TruBlue’s mission</a>.<h2>From Insight to Framework: The Three Pillars of Aging in Place</h2>Fitzgerald’s ability to simplify complexity is one of his defining leadership traits. In his writing, he outlines three pillars that guide successful aging in place, a framework that also mirrors how he builds teams, systems and businesses.<h3>1. Start With the Home</h3>“The number one challenge to aging in place is the home environment,” Fitzgerald has said. “We fill that unique niche.”His book reinforces that idea, emphasizing that many risks are hidden in plain sight:“Most falls don’t happen because a senior is clumsy, they happen because the home is working against them.”<h3>2. Make Meaningful, Practical Changes</h3>Rather than large, disruptive renovations, Fitzgerald advocates for simple, high-impact solutions.“You don’t need a total remodel. You need the right plan, the right priorities, and a partner you trust to make it happen,” he wrote.<h3>3. Commit to Ongoing Maintenance</h3>If there’s one area where Fitzgerald sees families fall short, it’s consistency. “Even the safest house becomes dangerous if routine upkeep is ignored,” he wrote.That insight has shaped&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-home-maintenance-plans-are-the-future-trublues-vision-for-effortless-living-2726310">TruBlue’s recurring service model</a>, which emphasizes ongoing maintenance over one-time fixes. “We can help you treat your home like you would your car,” Fitzgerald said. “Everybody gets their car in for maintenance routinely, and your home should be the same.”<h2>Leadership That Extends Beyond the Business</h2>Fitzgerald’s leadership philosophy is deeply tied to impact. At TruBlue, that means&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/how-franchisees-can-capitalize-on-one-of-the-fastest-growing-home-trends-with-trublue-2731868">building a model that serves both customers and franchisees</a> meaningfully.“Our higher standards are already built in because of the senior market,” Fitzgerald said. “But that level of professionalism and peace of mind is something all homeowners appreciate, regardless of age.”That commitment to trust and consistency is not accidental. It is a direct reflection of Fitzgerald’s belief that businesses should be built around real problems and real people.<h2>A Growing Industry, Guided by Purpose</h2>The aging-in-place movement is no longer a future trend. It is a present-day reality driving demand across the home services sector.“It’s no longer theoretical. The wave is here,” Fitzgerald said. “We’re seeing it in real time, and it’s what’s driving our growth.”As assisted living costs continue to rise and more families seek alternatives,&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-now-is-the-perfect-time-to-join-the-home-maintenance-industry-with-trublue-2728594">TruBlue’s role becomes increasingly critical</a>. “There aren’t going to be enough assisted living facilities,” Fitzgerald said. “That will only drive the cost up more. Everyone is looking to support aging at home.”<h2>The Core Lesson: Leadership Is About Anticipation</h2>At its core, Fitzgerald’s leadership philosophy comes down to one idea: anticipation. It’s a lesson reinforced both personally and professionally. “Safe aging in place does not happen by accident,” he wrote. “It happens because people who care take action before a crisis.”Whether guiding families, supporting franchisees or scaling a national brand, Fitzgerald’s approach is rooted in thinking ahead. And it is what continues to define both his leadership and&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublue-home-service-ally-closes-out-2025-with-record-growth-and-accelerating-demand-for-aging-in-place-services-2731585">the future of TruBlue</a>.Order “Aging in Place Conversations - The Caregiver's Edition: Stories, Strategies, and Support for Aging in Your Community”&nbsp;<a href="https://www.amazon.com/Aging-Place-Conversations-Caregivers-Strategies/dp/1590942620">here</a>.&nbsp;For more information on franchising with TruBlue, visit:&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">https://1851franchise.com/trubluehomeserviceally/info</a>.

Leveraging personal experiences and franchising expertise, the President of TruBlue Home Service Ally guides the brand’s growth as it aims to make aging in place safer and more affordable.

The Ballot Box or the Toolbox? Craig Lutz Puts the ‘Service’ in TruBlue Home Service Ally

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