United Water Restoration Group

In the world of property restoration, trust is a necessity. Homeowners and business owners often turn to restoration professionals at some of the most stressful times in their lives, when damage and uncertainty have upended their sense of normalcy. For&nbsp;<a href="https://www.linkedin.com/in/austin-green-wrt-fsrt-635093184?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-united-water-restoration-group-creates-lasting-client-relationships-by-prioritizing-trust-and-quality-service-in-restoration-2730506" target="_blank" rel="nofollow">Austin Green</a>, director of operations for&nbsp;<a href="https://uwrgfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-united-water-restoration-group-creates-lasting-client-relationships-by-prioritizing-trust-and-quality-service-in-restoration-2730506" target="_blank" rel="nofollow">United Water Restoration Group (UWRG)</a> of Colorado Springs North, earning that trust starts from the very first interaction.“Professionalism, expertise and dedication — these are the three essential pillars we practice daily,” Green said. “These factors are proven to earn a client’s trust and ultimately give us the opportunity to move forward with the project.”<h2>Building Trust From the First Call</h2>When a homeowner calls&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration/info">UWRG</a>, the team knows that first impressions are everything. Green says that consistency and transparency are key.“Arriving on time and prepared is step one,” he said. “Our team shows up in branded uniforms and logoed vehicles, immediately addressing the homeowner and the current situation. From there, we provide a thorough understanding of the damage, a clear scope of work and an outline of how the project is expected to be completed.”That education-first approach extends beyond the job site. UWRG technicians also guide homeowners through the financial side of the process, helping them determine whether to pay out of pocket or file an insurance claim.“Most homeowners have never dealt with these scenarios before,” Green said. “We educate them on the cost of mitigation and help guide them toward an informed decision. That forward thinking quickly demonstrates our level of expertise and care.”By tackling difficult questions upfront and taking initiative, often starting with tasks that competitors perform last, Green says the team demonstrates dedication that clients immediately recognize.<h2>Quality Service Starts With Attention to Detail</h2>Once that trust is established, maintaining it requires a deep commitment to quality and precision. Green says the two are inseparable.“Quality service is a key ingredient in creating lasting client relationships,” he said. “Attention to detail runs hand in hand with quality service. When businesses become too comfortable with long-term clients, complacency can set in, and that’s when service quality suffers.”For Green and his team, consistency is non-negotiable. “Our long-term clients are the backbone of our business,” he said. “We rely on quality service to ensure we are the first call every time there’s a need for restoration.”<h2>Going Above and Beyond&nbsp;</h2>Green says one of the most memorable ways to strengthen client relationships is by showing up when others won’t, especially during emergencies.“We get the most feedback from customers when we respond to after-hours emergencies,” he said. “Taking a call and responding in the middle of the night — even at 2 a.m. on a Saturday — is critical in this industry.”For&nbsp;<a href="https://uwrgcosnorth.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-united-water-restoration-group-creates-lasting-client-relationships-by-prioritizing-trust-and-quality-service-in-restoration-2730506" target="_blank" rel="nofollow">UWRG of Colorado Springs North</a>, that kind of around-the-clock commitment isn’t an exception — it’s the standard.“We tell customers that we’re dedicated 24 hours a day, year-round,” Green said. “It’s not until they make that emergency call that they see how serious we are about it. That’s when our dedication truly shines.”<h2>The Power of Franchise Support and Systems</h2>When Green and franchise owner&nbsp;<a href="https://1851franchise.com/servpro-employees-partner-in-business-ownership-with-united-water-restoration-group-2724443">Javier Castro</a> decided to open their UWRG location, they brought years of experience from their time with another restoration franchise. But they knew that to grow sustainably, they needed a partner that could provide support.“While we had decades of industry experience, we lacked the tools and resources to effectively grow the business,” Green said. “UWRG gave us the tools we needed to get our name out there, maintain strong community relationships and leverage technology to fill in the gaps where we didn’t have time or expertise.”That balance of independence and corporate backing allows the Colorado Springs team to deliver the kind of consistent, high-quality service that builds long-term confidence among clients and insurance partners alike.<h2>Integrity and Consistency: The Foundations of Longevity</h2>Looking ahead, Green says the values that sustain lasting relationships in restoration are timeless — integrity and consistency above all else.“Integrity is so important in an industry where customers don’t always understand what they’re dealing with,” he said. “We remind our customers that we’re a restoration company, not a replacement company. Our goal is to restore their property as quickly and cost-effectively as possible.”He adds that familiarity and continuity also matter. The Colorado Springs team assigns dedicated leaders to each client, ensuring that the person answering the phone is someone they already know and trust.“Consistency is critical,” Green said. “When a customer calls, they know exactly who they’re talking to and that they can count on that team member every time.”<h2>A Mission Rooted in Service and Community</h2>For Green and Castro, United Water Restoration Group is about helping people recover, rebuild and regain peace of mind after the unexpected.&nbsp;“There’s an amazing feeling when a business owner or homeowner trusts you with their property during their time of need,” Green said. “It’s why we do what we do — and it’s what keeps our clients coming back.”To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration">https://1851franchise.com/unitedwaterrestoration</a>.

Building Trust in Restoration | United Water Restoration Group

1851 Franchise

UWRG franchise owners foster enduring client relationships with trust, professionalism, and round-the-clock dedication in every restoration project.

This brand page has been paid for by UNITED WATER RESTORATION GROUP. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

How United Water Restoration Group Creates Lasting Client Relationships by Prioritizing Trust and Quality Service in Restoration

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ORMOND BEACH, Fla. —&nbsp;<a href="https://uwrgfranchise.com/">United Water Restoration Group (UWRG)</a> kept its growth steady through the third quarter of 2025, adding new franchise owners, opening more doors and finishing major technology upgrades that are now helping local teams run stronger businesses.Two new locations launched during the quarter — one in Asheville, North Carolina, and another in Iowa City, Iowa. Both opened late in the summer and have been off to fast starts. “Our Asheville location opened at the end of August and they've been busy enough that they already purchased their second van,” said&nbsp;<a href="https://www.linkedin.com/in/bob-moore/">Bob Moore</a>, President of UWRG.Franchise development continued on pace as well.&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration/info">UWRG</a> signed four new agreements this quarter, adding markets in Indio and Sacramento, California, Cincinnati, Ohio, along with another territory in Pearland, Texas. While Pearland isn’t new to the brand, it expands UWRG’s reach in the Houston area.Moore says these numbers reflect steady, meaningful growth in a year that’s been a little more challenging for the home-services industry, thanks in part to fewer natural disasters. “While overall claim volumes have been lower industry-wide, our franchise owners are continuing to deliver strong performance,” he said. “We’ve also welcomed an influx of talented technicians from smaller companies, which has strengthened our teams and expanded our capacity. In a softer market, our network is proving its resilience and ability to thrive.”Internally, several major system improvements reached full implementation during Q3. The digital marketing dashboard, first announced earlier this year, is now fully active and giving franchise owners clear data on advertising results, leads and customer engagement. UWRG also completed the rollout of its financial benchmarking platform, which lets owners compare profit and cost data with others in the system. "Those are both big wins,” Moore said.&nbsp;UWRG’s digital marketing success has also gained outside attention.&nbsp;<a href="https://www.linkedin.com/in/turner-kuell/">Turner Kuell</a>, the company’s director of digital marketing, was invited to speak at Agentic Marketing Platform Birdeye’s annual conference about how UWRG uses the platform to increase customer reviews and boost online reputation.The development team remains focused on California, the Midwest and the Northeast for the rest of the year, where several promising candidates are in late-stage discussions. "California is a huge state, so we would love to add quite a few more locations there," Moore said.&nbsp;&nbsp;As the company prepares for the final stretch of 2025, the goal is to finish strong and get ready for what’s next.&nbsp;"We'll begin to set our sights on 2026 and set goals as a team," Moore said. "We're also considering a change in our job software, which will likely be decided in Q4. The test is going really really well."&nbsp;With new locations open, additional signings secured and technology systems now fully online, UWRG continues to build on its mission to help more home and business owners restore their properties with confidence.About United Water Restoration GroupSince 2008, United Water Restoration Group (UWRG) has helped thousands of home and business owners restore properties to pre-loss condition. Through a commitment to excellence and a focus on personal attention, clients’ expectations are exceeded every time, without exception. Today, with a philosophy of hiring the best staff to provide professional restoration services, UWRG has grown to more than 50 locations and maintains a level of customer service rarely seen in the industry. Although UWRG assists those experiencing disasters, this growing, recession-proof industry is also supported by fundamental infrastructure issues like aging systems and reconstruction.&nbsp;The initial investment to open and begin operation ranges from $300,000 - $700,000. For more information on franchising, visit&nbsp;<a href="https://uwrgfranchise.com/investment-opportunities/.">https://uwrgfranchise.com/investment-opportunities/.</a>&nbsp;

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When first-time business owners consider leaving a familiar job for entrepreneurship, the biggest question is often the simplest: Will I have the support I need to succeed? For&nbsp;<a href="https://uwrgfranchise.com/">United Water Restoration Group (UWRG)</a> franchisees, that is the brand’s strongest promise. And for first-time owner and Air Force veteran&nbsp;<a href="https://www.linkedin.com/in/nathan-sherman-912833333/">Nathan Sherman</a>, that promise shaped the entire direction of his career.Sherman entered franchising when he and his wife planned a move to a lower-income region. He needed a business that could replace his salary, offer a stable model and give him the chance to make a difference in the community. Like most first-time owners, he started with a franchise broker and explored a wide range of industries. His initial search didn’t include&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration/info">UWRG</a> and his earliest conversations with other brands left him uneasy. Nothing clicked until a chance moment in a grocery store parking lot, when a UWRG van pulled up beside him.“I started doing a little bit of digging and I'm so grateful I went with them,” Sherman said. “I very much got the feeling with the other restoration services that I would be out on my own. With UWRG, I had the full support of the staffing behind me down at corporate.”<h2>A Franchise Built for Beginners</h2>Sherman had never worked in restoration. What attracted him to UWRG was a simple combination of practicality and purpose. He liked the low overhead and the flexibility to operate without a storefront. He also wanted his work to matter. “I actually want to do something that makes a difference,” he said. Restoration offered a direct way to help families in distress, aligning with his background as a veteran who values service and community.Still, the deciding factor was support. Sherman compared UWRG to other franchise systems and immediately saw a difference. “I could call the team anytime,” he said. “They were always there.”For first-time business owners, that level of hands-on backing can determine whether the transition into entrepreneurship feels overwhelming or achievable.<h2>A Comprehensive Training Program That Meets Beginners Where They Are</h2>UWRG was built with new owners in mind. The brand’s system includes 80 hours of training at corporate headquarters, 32 hours of hands-on training, required industry certifications and structured learning in accounting, estimating, bookkeeping, production management software and more.Sherman entered the system with no restoration background, and he says the training and the advice that came with it made all the difference. “They give you a road map, and it’s up to you whether you listen to it or not,” he said. “Anything that I listened to them on, I did great in. Anything that I didn’t, that was on me.”The structure UWRG provides, including a detailed operations manual, field support, marketing assistance and remote support from corporate, gives new owners a clear blueprint to follow. For someone launching a business for the first time, having a roadmap that outlines every procedure, every standard and every operational step can reduce the fear of the unknown.<h2>Real-Time Support When Challenges Arise</h2>The biggest learning curve for first-time restoration owners is often the insurance process. Sherman said that going into business without guidance would have been overwhelming. “You would be losing 70% of every single ticket,” he said, noting that UWRG provides tools to help new owners learn how to navigate insurance and protect both the business and the customer.He emphasizes how critical the corporate team was in his early days. “Even in my initial jobs where I didn’t really know what I was doing, they would always give me a call back and walk me through things,” he said. “I never felt like I was a burden if I had to ask questions.”That responsiveness matters, especially for new entrepreneurs who have never run a business before.<h2>A Veteran’s Transition to Ownership</h2>Sherman’s military background shaped how he approached business ownership. He joined the service out of a sense of duty, not for benefits, and the lessons he learned including leadership, structure and people development, directly influence how he runs his franchise. He found a culture at UWRG that mirrored what he valued most from his military experience. “I never felt like I was here on my own,” he said. At the same time, his office in Hickory, North Carolina, has developed its own tight-knit environment. “Everybody loves coming to work and loves their job,” he said. “[That culture] doesn’t really exist in the private sector much and we have that here, due in part to UWRG corporate.”For veterans exploring franchising for the first time, Sherman believes that understanding the realities of business ownership, especially the 24/7 nature of restoration, is essential. But with the right expectations and support, it can be a strong fit.<h2>Is United Water Restoration Group the Right Choice for First-Time Owners?</h2>Sherman’s experience points to what makes UWRG a great choice for new entrepreneurs: a structured system, responsive corporate support, clear operational guidance and a culture built on helping families when they need it most.“I wouldn’t have anything if it weren’t for them,” Sherman said.For first-time owners who want a business they can learn, a system they can rely on and a mission grounded in service, United Water Restoration Group offers a model built for beginners and strengthened by the kind of support that makes business ownership feel achievable from day one.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration.">https://1851franchise.com/unitedwaterrestoration.</a>&nbsp;

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Is United Water Restoration Group the Right Franchise Opportunity for First-Time Business Owners?

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Franchising vs. Starting Your Own Restoration Business: Why UWRG Is the Better Option

Franchising vs. Starting Your Own Restoration Business: Why United Water Restoration Group Is the Better Option

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Kathy and Ben McClain spent more than 40 years as educators before deciding it was time to build something for the next generation. When their adult children expressed interest in running a business together, the family began looking for an opportunity that combined purpose, stability and long-term growth.<a href="https://uwrgfranchise.com/">United Water Restoration Group (UWRG)</a> stood out because it offered the chance to serve families in moments of real need while providing a structured path for new owners entering the industry. The McClains were drawn to the strong operational support, hands-on training and a model that made them feel confident stepping into a field outside their prior careers.Today, the location in Pearland, Texas, is the foundation of the McLegacy Group, a family-run operation the McClains hope will benefit not only their children and grandchildren but also the community they serve every day.1851 Franchise spoke to Kathy about the family’s franchise journey and plans for the future. Here’s what she had to say:1851 Franchise: Frame your personal story for us. What did you do before franchising, and how did you decide franchising made sense for you?Kathy McClain:&nbsp;My husband and I are both 40-year-plus educators. We had retired, and we had always talked about wanting to do a family business. When our adult children came to us and were like, “Hey, we really want to try to find something that we can do together as a family for a business,” that’s how it all got started. Our oldest daughter, Ashley, took the lead, and she did the research. She’s a nurse by trade.She did a lot of research and came back with possible ideas of things that we might do. We really wanted to feel like we were doing something to help someone else, where we were going to be giving back, but at the same time, like everyone else, you want your business to flourish and be successful. And you have to make money with it. She found UWRG. We went and did Discovery Day and really liked the support they were showing that they were going to give. We liked that there was hands-on training of two full weeks for us to attend to help us get started. And then, as we moved to opening, they sent someone out to help us with that opening week of the marketing piece, being able to get that started for us. We liked that. We felt like we wouldn’t be in it on our own, if that makes sense.1851: What was your perception of franchising prior to becoming a franchisee, and what do you want people to know about franchising now that you are in it?Kathy:&nbsp;I had not really thought about franchising. Typically, when I thought franchise, I thought franchise foods like McDonald’s or Chick-fil-A or that type of thing. I had never really thought that there was franchising for something like water restoration, even though you’ve seen Servpro and some of the other trucks.It was interesting that once we expressed interest in UWRG we started seeing things about UWRG and we were like, huh. We had never really paid attention to it before that. But then, it was strange that all of a sudden you started paying attention to things, and you started noticing it more.1851:&nbsp;What made you pick this brand? What excites you most about this company?Kathy:&nbsp;Really, it was the support piece — feeling like corporate is going along beside us, that they’re constantly looking for updated ways to keep us engaged in the communities and ways to make us run smoother as a company. For us, because we were coming from industries that were not related to water restoration, that was very important. We wanted to feel like we could still be successful even though we were coming from outside the industry, and that support piece has been major for us.I love that I can call in and get assistance, whether it’s with paperwork I’m trying to get finished, asking a question on technical things, equipment, all of that. That’s been major for us.1851:&nbsp;What do you hope to achieve with your business? What are your plans for growth?&nbsp;Kathy:&nbsp;Our company name, our LLC, is McLegacy Group. So, that’s what we want to build. We want to build a legacy for our children, our grandchildren, our great-grandchildren — just moving forward. It’s really important that we be successful and that we feel like we are an important part of the community.We don’t want to just come in, do a job and be done with it. We want the customers to feel like, yes, they really cared about us. They wanted to make sure the job is done right, but also making sure that we’re leaving their home in the best condition possible when we are finished.1851:&nbsp;Is there anything else about your story you want us to know?Kathy:&nbsp;Like I said, we’re a family of five that came together. We have a veteran — our daughter was in the Navy — and she is in California, so she’s a long-distance participant, but she is actively doing things like our digital marketing. Our son is serving as our marketer, so he’s out trying to drum up business. And then, like I said, our oldest daughter, who actually found UWRG and brought it to us, is active in the day-to-day operations. Even though she may not be here in the office, we communicate frequently throughout the day about what’s going on, and I bounce ideas off her.My husband is the only one who’s kind of like, “Hey, I’ll be the glorified custodian. I’ll come in. I’ll make sure the office is clean.” I love that we all have our little lane and we’re all functioning together, trying to be as successful as possible.1851:&nbsp;What advice do you have for other people thinking about becoming franchise owners?Kathy:&nbsp;I would honestly say pray over it. For us, that was something we did as a family. We had an assigned fast-and-pray day every week leading up to us making the decision and then actually opening up. For us, feeling that this is really what God is leading us to do was very important. So I would say pray over it and then make an informed decision.About United Water Restoration GroupSince 2008, United Water Restoration Group (UWRG) has helped thousands of home and business owners restore properties to pre-loss condition. Through a commitment to excellence and a focus on personal attention, clients’ expectations are exceeded every time, without exception. Today, with a philosophy of hiring the best staff to provide professional restoration services, UWRG has grown to more than 50 locations and maintains a level of customer service rarely seen in the industry. Although UWRG assists those experiencing disasters, this growing, recession-proof industry is also supported by fundamental infrastructure issues like aging systems and reconstruction.&nbsp;The initial investment to open and begin operation ranges from $300,000 - $700,000. For more information on franchising, visit&nbsp;<a href="https://uwrgfranchise.com/investment-opportunities/">https://uwrgfranchise.com/investment-opportunities/</a>.&nbsp;&nbsp;

United Water Restoration Group - UWRG - Kathy and Ben McClain - Franchisee Feature - 1851 Franchise

Former Educators Build a Multi-Generational Future With United Water Restoration Group Franchise

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How United Water Restoration Group Creates Lasting Client Relationships by Prioritizing Trust and Quality Service in Restoration

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