1851

When&nbsp;<a href="https://www.linkedin.com/in/kate-cusato-14b20696/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=young-ones-to-watch-kate-cusato-minuteman-press-2719256" target="_blank" rel="nofollow">Kate Cusato</a>’s father came to her with the franchise opportunity for&nbsp;<a href="https://minutemanpressfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=young-ones-to-watch-kate-cusato-minuteman-press-2719256" target="_blank" rel="nofollow">Minuteman Press</a>, her first response was, “We don’t know anything about print.” Lucky for her, Minuteman — the nation’s No. 1 printing and marketing franchise with nearly 1,000 locations nationwide — doesn’t require print experience. The brand prides itself on supporting its franchisees no matter what obstacles they may face in their business.In Cusato’s case, even through tragedy.“We had a wonderful, amazing graphic designer who suddenly passed away,” said Cusato. “So we had this business, we found this amazing graphic designer, we were growing, growing, growing — and then as we were kind of all learning and starting to feel comfortable, we had this horrible … tragic loss.”Cusato, who runs her Minuteman franchise with her father, was in a position where she had to figure out how to replace a key employee at an early stage in her business’s growth — and do it while mourning.That’s where Minuteman stepped in. And it wasn’t just phone calls from the corporate office expressing their condolences and asking if they needed anything. It was boots-on-the-ground support. They sent a regional executive to Cusato’s location to help answer phones and other administrative tasks. That executive also posted a new graphic designer job description, conducted interviews and eventually helped Cusato find another graphic designer — one who is still with the team today.“It was really heartwarming and lovely to have actual VPs of the company calling … and then to have the boots on the ground here while all the moving parts are happening, trying to hire somebody when you’re trying to keep things moving — and you’re sad,” said Cusato. “They’re just good guys.”1851 Franchise caught up with Cusato to discuss how Minuteman Press supported her and her family through that tragedy, along with how she got into franchising, how she adapted to keep her business afloat during the pandemic and how she and he family plan to continue growing with the brand.Watch the full video above.

Young Ones to Watch: Kate Cusato, Minuteman Press

1851 Franchise

The franchise owner from Frederick, Maryland, discusses how she got into franchising and how Minuteman Press has supported her and her family, even through the death of a co-worker.

young-ones-to-watch-kate-cusato-minuteman-press

The Cleaning Authority

Why This Corporate McDonald’s Rep Decided To Open His Own Franchise With The Cleaning Authority

cleaning-authority/kent-lewis-franchise-success

KidStrong Franchising, LLC

KidStrong Wraps Up Q3 With First Manhattan Location, 45 New Franchises and Record-High Attendance

kidstrong-q3-growth-2025

Woodhouse Spas

Photo of front lobby area of Woodhouse Spa

Why Woodhouse Has No True Competitor in the Spa Franchise Space

luxury-spa-franchise

Right at Home

Right at Home Expanding In-Home Care Services in Wausau, Wisconsin 

right-at-home-expanding-in-home-care-services-in-wausau-wisconsin

The Growth Coach

Top 5 Reasons To Invest in The Growth Coach Franchise

top-5-reasons-to-invest-in-the-growth-coach-franchise

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Slim Chickens Opens R&D Center at World Headquarters To Drive Menu Innovation

slim-chickens-rd-center-fayetteville

Nearly 40% of Americans Are Eating Out Less as High Prices Redefine Dining Habits

nearly-40-of-americans-are-eating-out-less-as-high-prices-redefine-dining-habits

Authority Brands Enters Q4 with Record Momentum

Authority Brands Enters Q4 with Record Momentum, Surpassing 200 New Franchise Owners in the First 10 Months of 2025

authority-brands-enters-q4-with-record-momentum-surpassing-200-new-franchise-owners-in-the-first-10-months-of-2025

Franchises, work-life balance, millennials in franchising, millennials work-life balance

The Best Franchises for Millennials Wanting Work-Life Balance

best-franchises-millennials-work-life-balance

Photo of Papa Murphy's Take 'N' Bake Pizza franchisee Lily Wilford

Entrepreneur: This 18-Year-Old Saved Babysitting Money for College — Then Decided to Buy a Business Instead

18-year-old-franchise-owner-lily-wilford

image of jerome hanway from right at home Las Cruces, New Mexico 1851 franchise franchisee spotlight

Jerome Hanway Is Building His Right at Home Franchise Around His Mission To Serve

right-at-home-franchise-las-cruces-jerome-hanway

image of michael panos and michel panos, owners of mellow mushroom in Atlanta

The Panos Family’s Role in Preserving Mellow Mushroom’s Character — and Expanding in Atlanta

mellow-mushroom-franchise-panos-restaurant-group-metro-atlanta

1851 Franchisee Spotlight graphic with photo of Ron Taylor and SweatHouz logo

From Edible Arrangements Leader to Wellness Entrepreneur: Ron Taylor's $53 Million Franchise Journey

ron-taylor-edible-arrangements-sweathouz-franchise-journey

photo-of-laynes-chicken-fingers-dalton-dennis-southern-oregon

23-Year-Old Entrepreneur Brings Soon to Be Famous Chicken™ to Southern Oregon With 3-Unit Layne’s Chicken Fingers Franchise Signing

laynes-chicken-fingers-dalton-dennis-southern-oregon

A Practical Playbook: Who To Call First When Franchising Your Business

franchising-your-business-who-to-call-first

Photo of group of dogs standing together in day care facility

Top Pet Boarding and Day Care Franchise Opportunities for 2025

top-pet-boarding-daycare-franchises

NJCAR v. Ford - New Jersey Supreme Court Limits Standing Under Franchise Practices Act

New Jersey Supreme Court Limits Standing Under Franchise Practices Act

new-jersey-franchise-practices-act-njcar-v-ford

image of franchise deep dive from 1851 franchise on doody calls franchise authority brands

DoodyCalls Franchise Costs, Fees, Profit and Data for 2025

doodycalls-franchise-deep-dive

Young Ones to Watch: Kate Cusato, Minuteman Press

MORE STORIES LIKE THIS