1851

When&nbsp;<a href="https://www.linkedin.com/in/kate-cusato-14b20696/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=young-ones-to-watch-kate-cusato-minuteman-press-2719256" target="_blank" rel="nofollow">Kate Cusato</a>’s father came to her with the franchise opportunity for&nbsp;<a href="https://minutemanpressfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=young-ones-to-watch-kate-cusato-minuteman-press-2719256" target="_blank" rel="nofollow">Minuteman Press</a>, her first response was, “We don’t know anything about print.” Lucky for her, Minuteman — the nation’s No. 1 printing and marketing franchise with nearly 1,000 locations nationwide — doesn’t require print experience. The brand prides itself on supporting its franchisees no matter what obstacles they may face in their business.In Cusato’s case, even through tragedy.“We had a wonderful, amazing graphic designer who suddenly passed away,” said Cusato. “So we had this business, we found this amazing graphic designer, we were growing, growing, growing — and then as we were kind of all learning and starting to feel comfortable, we had this horrible … tragic loss.”Cusato, who runs her Minuteman franchise with her father, was in a position where she had to figure out how to replace a key employee at an early stage in her business’s growth — and do it while mourning.That’s where Minuteman stepped in. And it wasn’t just phone calls from the corporate office expressing their condolences and asking if they needed anything. It was boots-on-the-ground support. They sent a regional executive to Cusato’s location to help answer phones and other administrative tasks. That executive also posted a new graphic designer job description, conducted interviews and eventually helped Cusato find another graphic designer — one who is still with the team today.“It was really heartwarming and lovely to have actual VPs of the company calling … and then to have the boots on the ground here while all the moving parts are happening, trying to hire somebody when you’re trying to keep things moving — and you’re sad,” said Cusato. “They’re just good guys.”1851 Franchise caught up with Cusato to discuss how Minuteman Press supported her and her family through that tragedy, along with how she got into franchising, how she adapted to keep her business afloat during the pandemic and how she and he family plan to continue growing with the brand.Watch the full video above.

Young Ones to Watch: Kate Cusato, Minuteman Press

1851 Franchise

The franchise owner from Frederick, Maryland, discusses how she got into franchising and how Minuteman Press has supported her and her family, even through the death of a co-worker.

young-ones-to-watch-kate-cusato-minuteman-press

Children's Lighthouse

Children's Lighthouse - How Children's Lighthouse Stands Out - Early Education Franchise - 1851

How Children's Lighthouse Is Pioneering Top Notch Curriculum in the Early Education Segment

how-childrens-lighthouse-is-pioneering-top-notch-curriculum-in-the-early-education-segment

How This Children’s Lighthouse Leadership Team Member Applies Her Background in Franchising To Help Franchisees Succeed

how-this-childrens-lighthouse-leadership-team-member-applies-her-background-in-franchising-to-help-franchisees-succeed

Biscuit Belly Franchising

How Biscuit Belly's "Damn Good" Biscuits Are Proving Breakfast Is Big Business 

how-biscuit-bellys-damn-good-biscuits-are-proving-breakfast-is-big-business

Paris Baguette

Paris Baguette's Culinary Creativity Drives Guest Affinity and Franchisee Success

paris-baguettes-culinary-creativity-drives-guest-affinity-and-franchisee-success

Seniors Helping Seniors®

Seniors Helping Seniors® In-Home Care Services Expands in Napa Valley, California

seniors-helping-seniors-in-home-care-services-expands-in-napa-valley-california

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

Login

facebook

instagram

twitter

linkedin

youtube

Fast Company: KFC Introduces Spin Off Restaurant, Saucy

fast-company-kfc-introduces-spin-off-restaurant-saucy

Subway Seals the Deal: PepsiCo Beverages Coming to U.S. Locations in 2025

subway-seals-the-deal-pepsico-beverages-coming-to-us-locations-in-2025

Malaysian Franchise Association (MFA) - AFC and FIM 2025 - 1851 Franchise News

Malaysia Focuses on Franchise Growth Through AFC and FIM 2025

malaysia-focuses-on-franchise-growth-through-afc-and-fim-2025

Hilton and Grubhub Expand Mobile Delivery Services to Over 2,600 Hotels

hilton-and-grubhub-expand-mobile-delivery-services-to-over-2600-hotels

Taco Bell Joins the Beverage Boom With New Live Más Café Concept

taco-bell-joins-the-beverage-boom-with-new-live-mas-cafe-concept

Air Force Veteran and Family Find Perfect Fit with TruBlue Franchise in Fort Collins, Colorado

air-force-veteran-and-family-find-perfect-fit-with-trublue-franchise-in-fort-collins-colorado

Air Force Federal Agent-Turned-Franchisee Brings Heartfelt Care with New Seniors Helping Seniors® Franchise

air-force-federal-agent-turned-franchisee-brings-heartfelt-care-with-new-seniors-helping-seniors-franchise

Why This Franchisee Moved from Mexico City to San Antonio to Open Right at Home 

why-this-franchisee-moved-from-mexico-city-to-san-antonio-to-open-right-at-home

 Family, Friends, and Creativity Combine to Bring Big Frog T-Shirts & More Franchise to Chattanooga, Tennessee

family-friends-and-creativity-combine-to-bring-big-frog-t-shirts-more-franchise-to-chattanooga-tennessee

Young Ones to Watch: Kate Cusato, Minuteman Press

MORE STORIES LIKE THIS