In early March, Express Employment Professionals hosted its 2025 International Leadership Conference (ILC) in Dallas, Texas — a high-energy gathering of more than 1,400 franchise owners, team members and industry professionals. While the event celebrated the brand’s $3.7 billion in sales and recognized standout performers, it also delivered something just as important: training, development and strategic education to propel franchise owners forward.
“There is a whole educational component to the conference, in addition to motivation, recognition, relationship building and more,” said Diana Scott, Vice President of Express University. “The learning curriculum makes up a large part of the overall event.”
This year’s theme — “Taking the Reins” — shaped the structure and content of every session. Franchise owners and managers attended learning experiences tailored to equip them with leadership strategies for a rapidly evolving workforce.
“All the topics for the sessions are centered around that theme,” said Scott. “We had a session on diversification and leadership, for example; another on growing your sales team; one on different generations in the workforce and what motivates them; and a session with good strategies around compensation for internal teams.”
These sessions were more than informative — they were collaborative. “A lot of franchise owners will do the training because they want to learn from each other,” Scott said. “We had great attendance, a lot of excitement about the topics and feedback has been excellent.”
The learning tracks presented at ILC reflect Express Employment Professionals’ broader commitment to professional development. At the core of the brand’s educational efforts is Express University, a robust training hub for franchise owners, employees and Express associates. Scott oversees a team of 26 people dedicated to delivering job-specific, role-based training across multiple platforms — in person, virtual and self-paced.
“We have a full calendar of training classes, live events both in person and virtual,” she said. “We also have a learning program with a certification that is available online, plus new hire training plans used to train new employees in the office. Training is customized by the job role. The goal is to give franchise owners and their teams the tools they need to lead, adapt and thrive.”
In addition to general skills development, Express University supports long-term growth through its Leadership Academy and a monthly onboarding program for new franchise owners.
“Franchise owners go through our three-week training program — two weeks virtual and one week on-site with us,” Scott said. “A lot of our classes are around learning to diversify their business and grow different service lines.”
The numbers behind Express’s training strategy speak for themselves:
“Our online corporate university has a full catalog of e-learning. It is a massive offering, and our franchise owners and their team members love it,” Scott said. “It is highly utilized.”
Overall, whether they’re onboarding new employees, learning to manage across generations or building new service lines, franchise owners at Express have a clear path to continuous improvement.
For more information on franchising with Express Employment Professionals, visit: https://1851franchise.com/expressemployment/info.
Express Employment Professionals
SPONSORED
Express Employment Professionals' 2025 International Leadership Conference in Dallas focused on leadership, diversification, workforce motivation and development.
In early March, Express Employment Professionals hosted its 2025 International Leadership Conference (ILC) in Dallas, Texas — a high-energy gathering of more than 1,400 franchise owners, team members and industry professionals. While the event celebrated the brand’s $3.7 billion in sales and recognized standout performers, it also delivered something just as important: training, development and strategic education to propel franchise owners forward.
“There is a whole educational component to the conference, in addition to motivation, recognition, relationship building and more,” said Diana Scott, Vice President of Express University. “The learning curriculum makes up a large part of the overall event.”
This year’s theme — “Taking the Reins” — shaped the structure and content of every session. Franchise owners and managers attended learning experiences tailored to equip them with leadership strategies for a rapidly evolving workforce.
“All the topics for the sessions are centered around that theme,” said Scott. “We had a session on diversification and leadership, for example; another on growing your sales team; one on different generations in the workforce and what motivates them; and a session with good strategies around compensation for internal teams.”
These sessions were more than informative — they were collaborative. “A lot of franchise owners will do the training because they want to learn from each other,” Scott said. “We had great attendance, a lot of excitement about the topics and feedback has been excellent.”
The learning tracks presented at ILC reflect Express Employment Professionals’ broader commitment to professional development. At the core of the brand’s educational efforts is Express University, a robust training hub for franchise owners, employees and Express associates. Scott oversees a team of 26 people dedicated to delivering job-specific, role-based training across multiple platforms — in person, virtual and self-paced.
“We have a full calendar of training classes, live events both in person and virtual,” she said. “We also have a learning program with a certification that is available online, plus new hire training plans used to train new employees in the office. Training is customized by the job role. The goal is to give franchise owners and their teams the tools they need to lead, adapt and thrive.”
In addition to general skills development, Express University supports long-term growth through its Leadership Academy and a monthly onboarding program for new franchise owners.
“Franchise owners go through our three-week training program — two weeks virtual and one week on-site with us,” Scott said. “A lot of our classes are around learning to diversify their business and grow different service lines.”
The numbers behind Express’s training strategy speak for themselves:
“Our online corporate university has a full catalog of e-learning. It is a massive offering, and our franchise owners and their team members love it,” Scott said. “It is highly utilized.”
Overall, whether they’re onboarding new employees, learning to manage across generations or building new service lines, franchise owners at Express have a clear path to continuous improvement.
For more information on franchising with Express Employment Professionals, visit: https://1851franchise.com/expressemployment/info.
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