1851

Before Farid Biglari was the Senior Director of Operations Services at <a href="https://1851franchise.com/togos" style="text-decoration-line:none" target="_blank">Togo&rsquo;s</a>, he was an avid fan of the sandwiches.

&ldquo;I always ate there,&rdquo; Biglari said. &ldquo;And it&rsquo;s a local brand, which is near and dear to my heart. <a href="https://www.togos.com/franchising/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=for-farid-biglari-of-togos-its-all-about-the-people-and-an-honest-sandwich-2710480" target="_blank" rel="nofollow" style="text-decoration-line:none" target="_blank">Togo&rsquo;s</a> sandwiches are of higher quality than anywhere else and the portions are bigger. I think it&rsquo;s an honest sandwich. That&rsquo;s what I&rsquo;ve always thought, even before working here.&rdquo;

When he first joined the Togo&rsquo;s team, Biglari headed up 12 company stores and created a culture that prioritized people over profits. &ldquo;It&rsquo;s Togo&rsquo;s mission to enrich the lives of others. For me, that means making sure my employees and managers are happy where they are,&rdquo; he said. &ldquo;I really believe that people quit the boss, not the job. It&rsquo;s important to create an environment where people are motivated and believe they can move up and expand their role. If you have happy managers and employees, they generate a better experience for guests.&rdquo;

That philosophy paid off for the stores Biglari oversaw&mdash;and the brand&rsquo;s culture at large. &ldquo;We now have better managers, cleaner stores and higher sales overall,&rdquo; he said. &ldquo;The biggest reason why I started working at Togo&#39;s, besides the food, is the people that work here.&rdquo;

Truly, Togo&rsquo;s is more of a family than just a franchise. &ldquo;Everybody knows each other&mdash;the CEO knows every franchise owner, what store they operate, their managers, the location&rsquo;s history and what they do in the community,&rdquo; said Biglari. &ldquo;It&rsquo;s a family-oriented environment, and that&rsquo;s what makes it special.&rdquo;

That sense of support begins as soon as a new owner signs on to the brand. Franchisees attend a four-week training to gain experience in everything Togo&rsquo;s, from running a restaurant to making sandwiches. &ldquo;Everybody really cares&mdash;for every store opening, for every remodel opening, we are out here to support,&rdquo; said Biglari. &ldquo;And after that, we support owners as they open their store and get their team members trained up. We stay right there until they&rsquo;re ready to go on their own.&rdquo;

As Togo&rsquo;s brand relaunches this year with new, modern store designs, technology such as ordering kiosks, third-party delivery partnerships with DoorDash and other providers and even state-of-the-art convection ovens that open up the menu to <a href="https://1851franchise.com/togos/togo-s-launches-new-hot-and-melty-pretzel-sandwiches-2709834" style="text-decoration-line:none" target="_blank">more hot sandwich options</a>, Biglari said that the results so far have been overwhelmingly positive.

&ldquo;It&rsquo;s a brighter, cleaner, more up-to-date look,&rdquo; he said. &ldquo;And it shows our employees that we care. It shows them that we are putting work into creating a better environment for them.&rdquo;

Togo&rsquo;s franchisees are also enjoying the updates. &ldquo;The stores are easier to operate,&rdquo; said Biglari. &ldquo;With our new Speed Line model, you save a lot on labor and the cost of goods. Sales are going up. The stores are a lot more visible. Consumers want to stay here longer&mdash;we actually have guests coming back almost every day.&rdquo;&nbsp;

Biglari said that customer feedback on Togo&rsquo;s refresh has also been awesome to hear. &ldquo;Guests are happy; they are coming in saying that it looks more inviting,&rdquo; he said. &ldquo;They still get the same quality sandwich but they get it a lot faster. The redesign is creating happy franchisees, happy customers and happy employees. <a href="https://1851franchise.com/togos/togo-s-system-wide-brand-refresh-fuels-franchise-development-plans-throughout-california--2707977" style="text-decoration-line:none" target="_blank">It&rsquo;s an exciting time to join Togo&rsquo;s</a>.&rdquo;

For Farid Biglari of Togo’s, It’s All About the People—and an Honest Sandwich

1851 Franchise

Togo’s Senior Director of Operations Services believes that if you put your team members first, great customer experiences will follow.

This brand page has been paid for by 1851. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

for-farid-biglari-of-togos-its-all-about-the-people-and-an-honest-sandwich

Voodoo Brewing Co.

Why I Bought: How Alex and Chrissy Bergren Turned Their Passion for Craft Beer Into a Thriving Voodoo Brewing Co. in Virginia Beach

why-i-bought-how-alex-and-chrissy-bergren-turned-their-passion-for-craft-beer-into-a-thriving-voodoo-brewing-co-in-virginia-beach

Beef 'O' Brady's

Beef 'O' Brady's - Brass Tap - Q1 2025 Momentum - 1851 Franchise

Beef ‘O’ Brady’s and The Brass Tap Kick Off 2025 With Growth, Innovation and Record Sales for Q1

fsc-franchise-co-q1-2025-momentum

BoConcept

Creating the Perfect Outdoor Space: BoConcept’s Tips for Making Outdoor Living Cozy and Stylish

creating-the-perfect-outdoor-space-boconcept

Right at Home

Albano Mahilaj Turned Personal Challenges Into a Purpose-Driven Right at Home Franchise

right-at-home-franchise-albano-mahilaj

Layne's Chicken Fingers

Photo of Layne's Chicken Fingers restaurant after dark with red lights around top of building

Layne’s Chicken Fingers to Expand in Mid-Atlantic, Bringing Its Soon to Be FamousTM Flavor to New Markets

laynes-chicken-fingers-mid-atlantic-expansion

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

The Future of Franchising: Trends and Predictions for 2025 and Beyond

the-future-of-franchising-trends-and-predictions-for-2025-and-beyond

Restaurant Business: Crumbl Cools Its Expansion, Refocuses on Profitability

restaurant-business-crumbl-cools-its-expansion-refocuses-on-profitability

Franchise Face-Lifts: Why Major Restaurant Brands Are Betting Big on Remodels

franchise-face-lifts-why-major-restaurant-brands-are-betting-big-on-remodels

How New Tariffs Are Causing Price Hikes and Surcharges for U.S. Businesses and Franchises - 1851

Tariffs Prompt Price Hikes, Surcharges as Businesses (and Franchises) Brace for Rising Costs 

tariffs-prompt-price-hikes-surcharges

Pizza Hut - EYM Group - Chapter 11 Bankruptcy - 77 Pizza Hut Locations Sold - 1851 Franchise

77 Pizza Hut Locations Sold After Franchisee Bankruptcy Filing

pizza-hut-franchisee-bankruptcy-eym-group

Lindora’s New President Discusses Franchise Growth and the Future of Health and Wellness

lindoras-new-president-discusses-franchise-growth-and-the-future-of-health-and-wellness

DonutNV Franchise Costs, Fees, Profit and Data for 2025

franchise-deep-dive-donutnv-franchise-costs-fees-profit-and-data

Church's Texas Chicken - Franchise Deep Dive - Growth Club - 1851 Franchise

Church’s Texas Chicken Franchise Costs, Fees, Profit and Data for 2025

churchs-franchise-deep-dive

Trua Senior Living Locators CEO Discusses Franchising Success and a Clinical Approach to Senior Placement

trua-senior-living-locators-ceo-discusses-franchising-success-and-a-clinical-approach-to-senior-placement

Franchisee spotlight image with Randy and Sandy Craft, Children's Lighthouse logo on blue background

The Crafts’ Successful Journey from New Parents to Children’s Lighthouse Franchisees

the-crafts-successful-journey-from-new-parents-to-childrens-lighthouse-franchisees

Most Profitable Restaurant Franchises To Own in 2025 - 1851 Franchise

The Most Profitable Restaurant Franchises to Own in 2025

most-profitable-restaurant-franchises-to-own

Franchise Success Stories: Inspiring Tales from the Front Lines

franchise-success-stories

Image of building outline hovering over person's hand

How To Choose the Right Franchise: A Step-by-Step Guide to Success

how-to-choose-the-right-franchise-step-by-step

Amateur Bodybuilder and Business Partner Bring Passion for Fitness to World Gym Franchise in Fulton, New York

amateur-bodybuilder-and-business-partner-bring-passion-for-fitness-to-world-gym-franchise-in-fulton-new-york

For Farid Biglari of Togo’s, It’s All About the People—and an Honest Sandwich

MORE STORIES LIKE THIS