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How Batteries Plus Bulbs CEO Scott Williams is maintaining transparency and fostering trust with employees and franchise owners during the COVID-19 crisis.
According to Franchise Times, everyday at 3 p.m. Scott Williams leads his corporate Batteries Plus Bulbs teams and Field Staff in a virtual update meeting over ZOOM, which he calls the “war room.” The meeting always starts with a powerpoint giving an in-depth look at lockdown protocols state by state, and eventually leads into sales projections and what Batteries Plus Bulbs franchise owners can expect in their respective markets.
“Thirty percent of Batteries Plus Bulbs sales are commercial, and the stores are categorized as essential businesses.” Williams told Franchise Times reporter Beth Ewen Nearly all of the brand’s 720+ stores remain open to fulfill the needs of are healthcare facilities as well as local residents.
"...during a pandemic, a day seems like a week and a week seems like a month. So, if you don't communicate daily with your team, and weekly with your franchise owners, it will feel like it's been forever."
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