1851

After a successful 2018, <a href="https://www.greatclipsfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=great-clips-conference-brought-thousands-together-to-celebrate-2018-successes-and-gear-up-for-a-strong-2019-2709392" target="_blank" rel="nofollow" style="text-decoration-line:none" target="_blank">Great Clips</a> headed into 2019 with strong momentum.

This positive movement was a theme for the leading salon franchise throughout all of 2018, but it was especially evident at the brand&rsquo;s convention. This past fall, 2,400<a href="https://1851franchise.com/greatclips" style="text-decoration-line:none" target="_blank"> Great Clips</a> team members &mdash; including corporate staff, general managers, franchisees, salon managers and vendors &mdash; all came together and rallied around the brand&rsquo;s key message for the new year: Every One Counts.

&ldquo;To me, this message meant that every stylist counts, every customer counts, every floor hour counts and whatever action you take counts toward providing the best customer experience. That&rsquo;s what allows our brand to grow and expand,&rdquo; Great Clips University &amp; Events Director Lora Peterson said.

The Great Clips convention &mdash; which is held every other year &mdash; is seen as a jumping-off point for the 4,000-plus unit brand as it looks to carry the excitement and energy displayed at the event into the first six months of the following year and beyond. Peterson, who oversees the development and training programs for franchisees, their general managers, salon managers, and stylists, is helping to lead the charge with that initiative. She ensures that all of the brand&rsquo;s standards and requirements are exceeded through both personal training and online courses.

&ldquo;There are about 400 courses through Great Clips University,&rdquo; said Peterson. &ldquo;In 2018, we had 375,000 to 400,000 courses completed, which averages to approximately 1,050 per day. This included technical courses, skill development and improving people skills.&rdquo;

That strong training course attendance was one of the highlights from the brand&rsquo;s convention, along with the strong emphasis placed on customer and employee satisfaction and ensuring overall happiness in all facets of the organization. In fact, Great Clips presented over 700 awards at its conference to the team members who went above and beyond to ensure that employee and guest satisfaction were at an all-time high. The awards represented a variety of categories, including customer satisfaction, franchisee of the year and other key performance indicators throughout the Great Clips system in the United States and Canada.

&ldquo;We had two people inducted into our Hall of Fame at the conference,&rdquo; said Peterson. &ldquo;One was Don Elliot, a multi-unit franchisee who owns 40-plus locations in various markets. He also brought his daughter into the Great Clips business, who had been a general manager with the brand for a number of years. The other inductee was Rhoda Olsen, who used to be our CEO and moved on to become Vice Chair of the board in 2017. She was named President of Great Clips in 1998 and then promoted to CEO in 2011. She helped Great Clips grow from 1,000 salons in 1998 to 4,200 salons at the end of 2017.&rdquo;

Leaders like Elliot and Olsen &mdash; along with many others &mdash; help make Great Clips the world&rsquo;s largest salon brand. Great Clips is also unique in this segment because 100 percent of its locations are franchised, with salons being locally-owned by more than 1,200 franchisees across North America. As a walk-in salon, Great Clips provides value-priced, high-quality haircare for men, women and children.

&ldquo;We are looking forward to success in 2019 and continuing the environment where &lsquo;Every One Counts,&rsquo;&rdquo; said Peterson. &ldquo;This is something we are very proud of at &nbsp;Great Clips and will remain focused on this year.&rdquo;

<div>&nbsp;</div>

Great Clips Conference Brought Thousands Together to Celebrate 2018 Successes and Gear Up for a Strong 2019

1851 Franchise

 Director of Great Clips University and Events Lora Peterson broke down the major takeaways from the leading salon franchise’s September 2018 conference.


This brand page has been paid for by 1851. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

great-clips-conference-brought-thousands-together-to-celebrate-2018-successes-and-gear-up-for-a-strong-2019

Crust Pizza Co.

Crust Pizza Co. Spreading Through the Southwest - 1851 Franchise

Crust Pizza Co. Targets Southeast U.S. for Expansion

crust-pizza-co-southeast-expansion

Seniors Helping Seniors®

Nathan Peterson Turns Passion for Helping Others into a Purpose-Driven Business with Seniors Helping Seniors Franchise

seniors-helping-seniors-franchise-caldwell-nathan-peterson

Famous Dave's

Famous Dave’s Fires Up Third Annual All-Star BBQ Series This May, Leading Up to the 2025 World Food Championships

famous-daves-fires-up-third-annual-all-star-bbq-series-this-may-leading-up-to-the-2025-world-food-championships

HomeTeam Inspection Service

From Air Force Veteran to Entrepreneur: Danny Hemchand Builds a Thriving Home Inspection Business

air-force-veteran-danny-hemchand-home-inspection-business

HomeTeam Inspection Service Reports Record-Breaking Performance in Q1, Continues National Expansion

hometeam-inspection-q1-2025-growth-expansion

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Eli Lilly GLP-1 Lawsuits - Mounjaro - Zepbound - 1851 Franchise Agg

Eli Lilly Sues Telehealth Startups Over GLP-1 Knockoffs, Escalating Legal Battle

eli-lilly-glp-1-lawsuits

The Future of Franchising: Trends and Predictions for 2025 and Beyond

the-future-of-franchising-trends-and-predictions-for-2025-and-beyond

Restaurant Business: Crumbl Cools Its Expansion, Refocuses on Profitability

restaurant-business-crumbl-cools-its-expansion-refocuses-on-profitability

Franchise Face-Lifts: Why Major Restaurant Brands Are Betting Big on Remodels

franchise-face-lifts-why-major-restaurant-brands-are-betting-big-on-remodels

How New Tariffs Are Causing Price Hikes and Surcharges for U.S. Businesses and Franchises - 1851

Tariffs Prompt Price Hikes, Surcharges as Businesses (and Franchises) Brace for Rising Costs 

tariffs-prompt-price-hikes-surcharges

DonutNV Franchise Costs, Fees, Profit and Data for 2025

franchise-deep-dive-donutnv-franchise-costs-fees-profit-and-data

Lindora’s New President Discusses Franchise Growth and the Future of Health and Wellness

lindoras-new-president-discusses-franchise-growth-and-the-future-of-health-and-wellness

Church's Texas Chicken - Franchise Deep Dive - Growth Club - 1851 Franchise

Church’s Texas Chicken Franchise Costs, Fees, Profit and Data for 2025

churchs-franchise-deep-dive

Trua Senior Living Locators CEO Discusses Franchising Success and a Clinical Approach to Senior Placement

trua-senior-living-locators-ceo-discusses-franchising-success-and-a-clinical-approach-to-senior-placement

Franchisee spotlight image with Randy and Sandy Craft, Children's Lighthouse logo on blue background

The Crafts’ Successful Journey from New Parents to Children’s Lighthouse Franchisees

the-crafts-successful-journey-from-new-parents-to-childrens-lighthouse-franchisees

Most Profitable Restaurant Franchises To Own in 2025 - 1851 Franchise

The Most Profitable Restaurant Franchises to Own in 2025

most-profitable-restaurant-franchises-to-own

Franchise Success Stories: Inspiring Tales from the Front Lines

franchise-success-stories

Image of building outline hovering over person's hand

How To Choose the Right Franchise: A Step-by-Step Guide to Success

how-to-choose-the-right-franchise-step-by-step

Amateur Bodybuilder and Business Partner Bring Passion for Fitness to World Gym Franchise in Fulton, New York

amateur-bodybuilder-and-business-partner-bring-passion-for-fitness-to-world-gym-franchise-in-fulton-new-york

Great Clips Conference Brought Thousands Together to Celebrate 2018 Successes and Gear Up for a Strong 2019

MORE STORIES LIKE THIS