Griswold

Turnover rates in the home-care industry have been increasing nationwide, according to&nbsp;<a href="https://www.linkedin.com/in/michael-slupecki-08b2288/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=business-insider-how-home-care-company-griswold-reduced-employee-turnover-by-20-with-the-help-of-ai-2727099" target="_blank" rel="nofollow">Michael Slupecki</a>, the CEO of home care franchise&nbsp;<a href="https://griswoldhomecarefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=business-insider-how-home-care-company-griswold-reduced-employee-turnover-by-20-with-the-help-of-ai-2727099" target="_blank" rel="nofollow">Griswold</a>. Slupecki&nbsp;<a href="https://www.businessinsider.com/how-griswold-is-using-ai-to-reduce-caregiver-turnover-2024-8?utm_source=1851franchise.com&utm_medium=article&utm_campaign=business-insider-how-home-care-company-griswold-reduced-employee-turnover-by-20-with-the-help-of-ai-2727099" target="_blank" rel="nofollow">told Business Insider</a> that, in the past few years,&nbsp;<a href="https://1851franchise.com/griswold/info">Griswold’s</a> turnover rate had reached about 80% annually in its Pennsylvania-based locations.&nbsp;“There’s a high correlation between consistency in the caregiver workforce and client satisfaction, which goes to your reputation, which goes to the strength of your business in attracting more clients and more caregivers,” Slupecki said.The franchise wanted to improve caregiver experience, reduce turnover, and predict which helpers were most likely to quit. In 2023, Griswold started using&nbsp;<a href="https://teamengage.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=business-insider-how-home-care-company-griswold-reduced-employee-turnover-by-20-with-the-help-of-ai-2727099" target="_blank" rel="nofollow">TeamEngage</a>, a system created by WellSky, a health and community-care tech company, and powered by Ava, an artificial-intelligence platform. TeamEngage incentivizes and rewards caregivers for finishing activities and achieving goals.Griswold’s Chief Financial Officer,&nbsp;<a href="https://www.linkedin.com/in/katherine-schiavino-03a3714/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=business-insider-how-home-care-company-griswold-reduced-employee-turnover-by-20-with-the-help-of-ai-2727099" target="_blank" rel="nofollow">Katherine Schiavino</a>, worked alongside Griswold’s HR team to determine which metrics would be used to recognize caregivers. Metrics included being on time for work, taking extra shifts, and referring new caregivers. A point system for rewards was also implemented. The AI tool automatically assigns points to caregivers for completing activities or achieving goals, such as clocking in on time or accepting extra shifts. Caregivers also earn points for their birthdays and work anniversaries. These points can be redeemed for gift cards or a preloaded Mastercard. Rewards are announced on a community platform where colleagues can see and congratulate them.&nbsp;Slupecki says that employee recognition was previously a manual process that office staff often couldn’t manage consistently. The AI tool now automates recognition, reducing administrative workload and ensuring caregivers’ efforts are acknowledged.The AI platform also tracks and analyzes factors contributing to caregiver turnover to help the company find retention solutions. It identifies issues like caregivers not receiving recent rate increases or being assigned clients who live far away. Since adopting TeamEngage in October, Griswold has reduced turnover by about 20% in its locations.&nbsp;Schiavino credited this to the reward system and the tool’s ability to identify caregivers needing extra encouragement. For example, if a caregiver arrives on time but doesn’t clock in immediately, the system notifies both the company and the caregiver, then incentivizes timely clock-ins.“It’s really worked well for our caregivers,” she said. “They’ve really connected with this.”Read the full article&nbsp;<a href="https://www.businessinsider.com/how-griswold-is-using-ai-to-reduce-caregiver-turnover-2024-8?utm_source=1851franchise.com&utm_medium=article&utm_campaign=business-insider-how-home-care-company-griswold-reduced-employee-turnover-by-20-with-the-help-of-ai-2727099" target="_blank" rel="nofollow">here</a>.&nbsp;To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/griswold/info.">https://1851franchise.com/griswold/info</a>

AI Tool TeamEngage Reduces Turnover for Griswold by 20% 

1851 Franchise

The innovative AI platform TeamEngage rewards caregivers and tracks key metrics to reduce turnover and boost satisfaction among employees at Griswold.  


Business Insider: How Home-Care Company Griswold Reduced Employee Turnover by 20% With the Help of AI

business-insider-how-home-care-company-griswold-reduced-employee-turnover-by-20-with-the-help-of-ai

FRANCHISE INFORMATION

Own a Griswold

Own a Griswold Franchise

Franchisee Highlight

Company Momentum

Learn

Download Brochure

Visit Website

GRISWOLD

Facebook

Twitter

LinkedIn

YouTube

Instagram

LEARN MORE

A Day in the Life of a Griswold Home Care Franchisee 

Griswold Home Care Eyes Dayton for Expansion as Ohio Becomes Brand’s Third Highest State for Revenue

Griswold Endorsed as One of Only Eight National Providers in Best of Home Care®

GRISWOLD MOST READ STORIES

LOGIN

ABOUT GRISWOLD

CONTACT GRISWOLD

facebook

instagram

twitter

First Name

Last Name

Email

Phone

City Of Interest

State Of Interest

Inquire About Griswold Franchise Opportunities

Griswold - Best of Home Care Press Release - 1851 Franchise

Griswold Home Care Celebrates Outstanding Achievement in the 2025 Best of Home Care Awards

griswold-home-care-celebrates-outstanding-achievement-in-the-2025-best-of-home-care-awards

7 Winter Safety Tips for Seniors: Staying Safe During National Winter Safety Month

7-winter-safety-tips-for-seniors-staying-safe-during-national-winter-safety-month

Griswold Closes Out 2024 with 22 New Franchises Awarded Across the U.S.

griswold-closes-out-2024-with-22-new-franchises-awarded-across-the-us

What To Look Out for in Senior Loved Ones During the Holiday Season

what-to-look-out-for-in-senior-loved-ones-during-the-holiday-season

photo of Griswold team member sitting at a kitchen table, completing a puzzle with client

Business Insider: How Home-Care Company Griswold Reduced Employee Turnover by 20% With the Help of AI

MORE STORIES LIKE THIS