How Joshua Tree Experts Has Developed an Unparalleled Franchisee Support System

Joshua Tree Experts, the Pennsylvania-based home services franchise that provides tree maintenance, lawn care and pest control services, has launched its franchising opportunity and is targeting qualified owners in Delaware, New Jersey, Texas and more. As new franchisees sign with the brand, they are poised to receive top-notch training.

“Matt has done all of our process and system documentation, and he has outlined all of our training for franchisees,” explained Joshua Malik, CEO of Joshua Tree Experts. “We have 32 hours of in-house training and 36 hours of field training fully developed.”

Matt Spiece, the brand’s systems information manager, has over two decades of operational experience. With this in mind, he has developed a training process to ensure new franchisees have not only the technical business knowledge they will need, but also the practical in-the-field skills that will allow them to truly understand the work.

“In the classroom time, we’re going to cover marketing, managing your team’s proposals — basically everything you need to do in the office to run your business,” Spiece explained. “Then when we go out in the field, we’re going to cover actually talking to the clients, presenting them with those proposals, and how to go out and do the work for tree work — pruning and removal — and plant health care, which is treating trees and shrubs.”

Spiece has also designed an ongoing training model that will ensure franchisees receive supplemental virtual education at least once per year.

There is also ongoing support available to franchisees who may need additional information regarding anything they have learned along the way.

“We do have a support team of four, myself included,” Spiece said. “We’re also developing training videos so that franchisees can do a quick refresh if they need.”

The team of four includes operational, sales and marketing expertise, as well as the knowledge of a certified arborist.

New franchisees will begin with a single service — tree care. As they grow, increase revenue and become equipped to offer additional services, additional training is required

Ultimately, the leadership team at Joshua Tree Experts is committed to supporting its franchisees and supporting them well.

“We hear a lot of stories from franchising about how people sign up and get basically no support,” Spiece said. “That’s our number one priority — to provide a great level of training. We’re putting a lot of time and effort into it before we’ve even sold the first franchise because it’s very important to all of us, internally, that anybody who joins us will have the support they need.

For more information on franchising with Joshua Tree Experts, visit: https://www.joshuatreeexperts.com/franchise.