How Mold Medics’ Professionalism and Reliability Keeps Customers Happy

Mold Medics, a multi-unit treatment and remediation company headquartered in Pittsburgh, understands the importance of customer service. Their staff strives to be courteous, friendly and helpful on every single call they receive. The brand’s technicians are licensed, trained and committed to providing a seamless customer service experience for every customer.

“Once you start seeing how to help the customers and the difference in people's lives that you make, it does get you excited,” the brand’s first franchisee, Michael Chapman said.

In the home services industry, what truly sets these professionals apart from other brands in the space is customer service. Because these kinds of jobs typically involve being in or directly outside customers’ homes, displaying a high level of care is critical to success.

With thousands of reviews from happy customers, there are many reasons why people trust  Mold Medics when they have mold, radon or need an air duct cleaning and disinfectant service. However, a few key factors stand out as what customers value most.

Mold Medics Does The Job The Right Way

Oftentimes, Mold Medics will get calls from customers who have already hired a remediation company but are unhappy with the work. They want a company that can fix things, do it the correct way, and solve the issue that has turned into a bigger problem. Take it from Sarah Bizic, who called in Mold Medics for damage control after another business did unsatisfactory work.

“We had been working with another company for about two years to try to get the radon levels to an acceptable level in our basement, and we were unhappy with the cost, run-around and basic unprofessionalism of that company, Bizic noted. “We were so impressed that Mold Medics was able to come out [to] assess and correct the inadequacies of the system put in by the first company within a couple of weeks of first calling them. All done with top-level professionalism and a very reasonable cost.”

The Company Employs Reliable Technicians 

Another outstanding quality of the Mold Medics business is how they value being punctual and showing up as scheduled. They know their customers are busy people and that timeliness is appreciated, so they do their best to be there at the exact time promised.

“Our experience with [Mold Medics] was incredible. From the top management to the gentlemen who came to our house to resolve our issues, they were the best I’ve ever experienced when it comes to household problems and contractors,” said customer Linda Pihony, adding that she would definitely recommend Mold Medics to anyone. “Their initial response to my call was very prompt and courteous. They showed up at our house exactly as scheduled and had a team of men that were fantastic.”

The Team is Comprised of Friendly Professionals 

Many of the Mold Medics reviews mention one word in particular: friendly. Every single employee greets customers with a smile and a friendly, helpful attitude. They want to be known as the neighborhood source to turn to for issues in the home. Many of their customers end up hiring them for a few different jobs.

”[Mold Medics] is all the way around amazing. They were kind and professional for three different visits: inspection, mold removal, and cleaning the ducts and vents,” said recurring customer Samantha Loose.“The team was very responsive, polite, professional, worked quickly and efficiently, and was even dog friendly!”

Customer Caitlyn Bengele, who hired Mold Medics for mold removal services and water damage cleanup, said, “All of the staff were professional, friendly, and thorough. They made sure to explain each step of the process and showed us pictures as each phase unfolded.”

As the brand continues to grow its customer base, it wants to make sure that every single client helped is left with their expectations exceeded. Every Mold Medics team member makes certain customers are more than satisfied before calling a job complete.

The total investment necessary to begin operation of a Mold Medics franchise is $83,049 to $158,999. This includes a $29,999 franchisee fee.The total investment necessary to begin operation of a Mold Medics franchise is $83,049 to $158,999. This includes a $29,999 franchisee fee.