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The idea for <a href="http://rubysfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-rubys-diners-dedication-to-high-quality-made-from-scratch-food-is-a-key-differentiator-in-the-restaurant-industry-12191" target="_blank" rel="nofollow" target="_blank">Ruby&rsquo;s Diner</a> came in 1981 after Doug Cavanaugh returned from a long run on the beach. Cavanaugh had just moved back to his native Southern California after successfully restoring and running a restaurant on Nantucket Island. One evening, he was brainstorming new business opportunities with his father when he remembered that he had seen a dilapidated old building at the end of Balboa Pier&mdash;a sight that he frequently passed while jogging along the beach. With his father&rsquo;s encouragement, Cavanaugh decided to take advantage of an opportunity that was sitting right in front of him&mdash;it was time to restore that run-down building into a vibrant and bustling restaurant.

With three employees and a simple menu of hamburgers, hot dogs and malt shakes, that old building eventually became <a href="https://rubys.1851franchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=how-rubys-diners-dedication-to-high-quality-made-from-scratch-food-is-a-key-differentiator-in-the-restaurant-industry-12191" target="_blank" rel="nofollow" target="_blank">Ruby&rsquo;s Diner</a>, and its goal was to bring back the diner-style charm of the 1940s. But beyond the big band music, the candy stripe costumes and the kitschy diner d&eacute;cor, customers quickly fell in love with Ruby&rsquo;s for one simple reason&mdash;its dedication to serving up really good food. From griddle-style cheese burgers to malt-shop milkshakes, it&rsquo;s clear that the brand&rsquo;s original mission continues to fuel the restaurant&rsquo;s success every single day.&nbsp;

Using a homemade brioche bun, the highest quality beef, real cheese, freshly sliced tomatoes and sauces made from scratch, Ruby&rsquo;s boasts some of the best burgers in the industry. That same attention to detail extends to everything else on the menu, too. Ruby&rsquo;s was one of the first chains in the United States to adopt trans-fat free oil. Their milkshakes are whipped up with special ice cream, Hershey&rsquo;s syrup and top-quality malted milk. And all of their dressings are still made from scratch.

&ldquo;The moment someone tastes our food, they have that &lsquo;a-ha&rsquo; moment. They realize what makes Ruby&rsquo;s Diner so special,&rdquo; Cavanaugh said. &ldquo;That type of in-house detail just isn&rsquo;t there anymore for a lot of restaurants. It&rsquo;s uncommon to put that much care in the food you serve. Those are our key differentiators. Our complete dedication to quality has gone a long way in making the brand noteworthy. It&rsquo;s what set us apart the first day we opened our doors, and it&rsquo;s what sets us apart as we&rsquo;ve grown.&rdquo;

But don&rsquo;t be fooled by the tradition that Ruby&rsquo;s Diner was built on&mdash;the brand isn&rsquo;t afraid to innovate either. By approaching its menu with a consumer mindset, Ruby&rsquo;s Diner has tweaked and revamped its menu to evolve alongside changing trends. For example, Ruby&rsquo;s Diner was one of the very first restaurants to sell a garden burger and one of the first to boast a vegetarian menu. The restaurant also introduced turkey burgers to its menu long before people were even familiar with the healthier riff on the American classic.

Nearly 35 years later, it&rsquo;s clear this combination of old-school meets new-school has worked in Ruby&rsquo;s favor. Ruby&rsquo;s Diner can be found throughout the country, with more than 35 restaurants across California, Nevada and Texas, including mall, casino and airport locations. Now, backed by a commitment to provide only the very best for its guests, Ruby&rsquo;s is continuing its strategic growth in the Southern California market and beyond through an unparalleled franchising opportunity.

&ldquo;When I talk to people, they all have a story about the time they dined at Ruby&rsquo;s. Whether they love our burgers or our milkshakes, they have memories here,&rdquo; Cavanaugh added. &ldquo;There are now people coming into our restaurants with their families, and they&rsquo;ll tell me about how they grew up eating Ruby&rsquo;s. It&rsquo;s an incredible thing to see&mdash;and it&rsquo;s a testament to the care we put into the entire Ruby&rsquo;s experience.&rdquo;&nbsp;

How Ruby’s Diner’s Dedication to High-Quality, Made-From-Scratch Food is a Key Differentiator in the Restaurant Industry

1851 Franchise

Since its inception more than 35 years ago, Ruby’s Diner’s dedication to quality has gone a long way in making the brand noteworthy. 

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