Having known K-9 Resorts Daycare and Luxury Hotel founders Steven and Jason Parker since they were neighborhood dog sitters before the doggie daycare concept had even formed, Andy Lubalin’s desire to follow the Parker brothers’ path into the pet care industry was in the back of his mind from the start of his career.
Andy attended Penn State University and earned a degree in economics with a minor in business administration before working in software development for 15 years. Like many people who decide to start their own businesses, Andy’s excessive travel and corporate life made him want to become his own boss and chase his true passion in life: taking care of dogs.
"I’ve known the Parkers since high school, and they were actually our dog walkers," says Andy. "Their customer service was through the roof, especially for being just 12 and 14 year old kids. They understood the value of relationships, so I always had a positive opinion of them.When I began looking into a career transition, I went on the tour and met with the Parkers afterward. I knew right away that it was the perfect fit for me. The facility I toured was immaculate. I didn’t smell anything, didn’t hear anything. Plus, I felt like we saw eye-to-eye on life and the big picture, so the corporate culture was the icing on the cake."
"My advice for someone looking to buy a franchise is to look for a product that is superior," says Andy. "No matter what industry you’re in, if your concept isn’t always improving and trying to be the very best, someone else will come along and do it better. K-9 Resorts is honestly incomparable to anything else – our cleanliness, level of honesty and customer service blows everyone away. If someone opened the exact same facility right next door to me, I wouldn’t worry one bit. That’s how confident I am in our concept.