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ISELIN, N.J. — Lightbridge Academy, an early education and child care franchise with more than 50 locations open across the Mid-Atlantic and another 50 under construction or in development, has taken top honors on <a href="https://www.newsweek.com/americas-best-customer-service-2021?utm_source=1851franchise.com&utm_medium=article&utm_campaign=newsweek-names-lightbridge-academy-as-one-of-americas-best-customer-service-companies-in-2021-2714766" target="_blank" rel="nofollow">Newsweek-Statista's ranking of America's Best Customer Service Brands of 2021</a>.&nbsp;Newsweek and Statista identified America’s Best Customer Service brands based on an independent survey of more than 25,000 U.S. customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family and to assess brands in the following areas: quality of communications, professional competence, range of services, customer focus and accessibility. The results provided information about brick-and-mortar as well as online retailers and service providers from 160 categories, spanning a broad spectrum of customer experiences. The final list recognizes the top three to five brands in each category. For each category, the most relevant brands were included in the scope of the survey according to reputation, turnover or market share. The final assessment and rankings were based on the Net Promoter Score (50% of the final score) and the five evaluation criteria (also 50% of the final score).“Lightbridge Academy was built on a foundation of family values,” said President Gigi Schweikert. “It is a place where parents, children and staff members, as well as the community and franchise owners, come together as a family to create a trusted Circle of Care. The Net Promoter Score measures the level of loyalty we have built with the families in our centers. Our current score is 82, which is better than 90% of companies in the child care sector. It helps to confirm that we are building the high care culture that we work so hard to create.”Lightbridge Academy cites their Circle of Care philosophy as the foundational in achieving such a high score in the Child Care Services category. It places equal importance on the needs of children, their families, the staff, franchise owners and the local community.“You cannot provide a high level of customer service or build customer loyalty without first caring for your staff,” said Schweikert. “It truly is all interconnected. We know that our employees are integral to building a nurturing learning environment. That is why everyone in the Lightbridge Academy Circle of Care must be understood and considered in any major decision. It creates a culture of care and trust needed to deliver on our brand’s promise and is key to the overall success of the company.”Amid the COVID-19 pandemic, Schweikert notes that customer service has become more important than ever. “True customer service is about understanding what that person needs and then meeting that need,” she said. “If it wasn’t stressful enough being a parent of a young child, COVID-19 has brought that stress to a new level. As The Solution for Working Parents®, we know that, more than ever, a child care center needs to care for parents too. They have entrusted us with a great responsibility to educate their precious children in a safe and nurturing environment, and we take this very seriously.”&nbsp;To support parents during this time, the brand has rolled out the Lightbridge Promise, which reinforces the company’s top priority to ensure the health and safety of all of those in their Circle of Care. A major step was the system-wide center installation of an air purification and filtration system using an advanced oxidation process to continuously purify the air and all surfaces. Since some state regulations prohibit parents from dropping off children inside the building, Lightbridge Academy has also leveraged technology to keep parents connected, create transparency and enhance communication. Every Lightbridge Academy center is equipped with cameras that provide parents with real-time access via the internet, as well as a parent eCommunication app to send updates, videos and pictures. From coded entry to silent alarms to internal video monitoring and limited points of entry, Lightbridge Academy’s security system and emergency drills are also some of the most advanced in the child care industry. These protocols give parents the peace of mind they need to go to work during these challenging times.&nbsp;Although many of these protocols were already in place, the enhancements and new technology included in the Lightbridge Promise were implemented after a survey revealed that over 80% of parents were most concerned about health and safety when returning to child care. This is a prime example of how Lightbridge Academy values the opinion and feedback of its customers.“Being included in Newsweek’s 2021 list of America’s Best Customer Service Companies is a wonderful recognition for the hardworking and dedicated administrative team, teachers and caregivers providing essential child care services at a very high level, even during some of the most challenging times in our company’s history,” said Schweikert. “We couldn’t be prouder of their accomplishments.”About Lightbridge Academy® Established in 1997, Guy and Julia Falzarano founded the company based on core values and a Circle of Care philosophy that places equal importance on the needs of children, their families, teachers, center owners and the community. Lightbridge Academy provides early education and child care to children ages six weeks through kindergarten, as well as special programming for children up to 10 years old for summer camp and a new school age remote learning program. The company franchised in 2011 to expand their distinctive concept throughout the Mid-Atlantic region; it currently has over 119 child care centers either open, under construction or in development throughout Florida, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee and Virginia.

Newsweek Names Lightbridge Academy as One of America’s Best Customer Service Companies in 2021

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The early education and child care franchise was ranked on the list’s Child Care Services category.

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Layne's Chicken Fingers

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Why Layne’s Chicken Fingers Shines as the Real Chicken Finger Contender: What Franchisees Should Know

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Right at Home

Right at Home Targets Clermont County and Nearby Rural Communities for In-Home Care Growth

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Minuteman Press International

Minuteman Press franchise team, Galveston, Texas.

Minuteman Press Franchise Owner Dennis Murray Talks Career Change to Printing in Galveston, TX

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Paris Baguette

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QSR Uncut: Paris Baguette and the Road to 1,000 Restaurants, With CDO Nick Scaccio

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Right at Home Recognized as Best of Home Care® Endorsed National Provider

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McDonald’s and Burger King Take the QSR Burger Wars to Social Media

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Yum! Brands Pizza Hut Sale - 1851 Franchise

Possible Pizza Hut Sale Signals Shift in Yum! Brands’ Franchise Strategy

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Restaurants Stand Out in 2025 Hiring as Consumers Look for Simple Treats

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KBP Brands Acquires 78 SONIC Locations Across Five States

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IFA Releases 2026 Franchising Economic Outlook Report, Predicting Over 12,000 New Franchised Businesses This Year

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As the health and wellness business in America continues to fill out, the fitness industry is growing alongside it. The industry now generates&nbsp;<a href="https://www.ibisworld.com/united-states/industry/gym-fitness-franchises/5599/">over $7 billion</a> in annual revenue, with a revenue increase of nearly 3% in 2023 alone.Rebounding since COVID, both big box and boutique franchises have shown&nbsp;<a href="https://athletechnews.com/fitness-franchising-by-the-numbers-10-key-stats/">membership growth</a>, with premium establishments up 21% compared to a whopping enrollment bump of almost 70% on the budget gym side.&nbsp;&nbsp;<h3>The Pros And Cons Of Big Box Gyms</h3>When it comes to choosing the right fitness franchise, there are pros and cons to each.Big box gyms are able to cast a wider net, attracting a clientele ranging anywhere from newbie to seasoned veteran, with a lower cost of entry potentially attracting even the marginally curious to the idea of a well-established, properly marketed brand.&nbsp;Big box and other low-cost fitness franchises are also able to capitalize on services like personal training and retail amenities, increasing revenue.Driven by recurring membership fees, big box gyms generally cost less. However, the wider net cast in terms of building a clientele, tends to require more equipment in a bigger space, increasing costs like rent. And with a wider array of workout machines to both service and maintain, additional costs tend to follow.<h3>The Pros And Cons Of Boutique Fitness Concepts</h3>On the boutique side, franchises are typically able to offer a more personalized fitness experience, catering to niche markets with an eye on community, quality and loyalty. However, a more hands on approach to management and day-to-day operations may also be necessary to deliver the more customized, immersive experience often demanded of the more boutique environment.As a result, boutique fitness concepts are typically able to capitalize on a more premium pricing model driven by the idea of exclusivity.But, while less equipment in a smaller space can help rein in expenses, it can also be difficult to build the more specific clientele required by the boutique experience, rendering selection of proper location crucial.<h3>Finding The Right Fit</h3>As potential franchisees assess the available opportunities in the fitness franchise realm, it’s important to ponder a number of factors which can impact the bottom line.In terms of budgeting, a full understanding of both initial investment and ongoing operational costs is crucial.&nbsp;Getting to know the customer and surrounding area can help franchisees assess just how much the consumer is looking to pay for a gym membership, helping clarify the big box versus boutique decision when it comes to the question of how to buy a franchise.There’s also market saturation, with big box gyms in particular becoming an increasingly crowded marketplace.On the management side, it’s important for franchisees to seize upon a specific approach, whether it’s applying a more hands on style to the level of personal interaction required on the boutique side or focusing on the moving parts in play in the larger, more complex big box environment.&nbsp;When it comes to buying a fitness franchise, an understanding of the consumer, proper assessment of the marketplace and specific approach to management can go a long way towards avoiding potential risk, helping franchisees find success as they ponder entrepreneurship via fitness franchises.For more info on fitness franchises, check out these related stories on 1851 Franchise:<ul><li><a href="https://1851franchise.com/fitness-franchises-2025-trends-opportunities-2729600">The Rise of Fitness Franchises in 2025: Trends, Opportunities and What to Expect</a></li><li><a href="https://1851franchise.com/top-health-and-wellness-franchises-2729821">Top 15 Health and Wellness Franchises Opportunities for 2025</a></li><li><a href="https://1851franchise.com/fitness-wellness-franchise-guide-2729443">How To Choose the Right Fitness or Wellness Franchise for You</a></li></ul>

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As the fitness industry continues to grow fast, the decision for potential franchisees lies in whether to invest in big box or boutique gym franchise opportunities.

Boutique vs. Big Box Gym Franchises: Which Offers Best ROI in the $7 Billion Fitness Market?

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<a href="https://kbpbrands.com/">KBP Brands</a>, the multi-brand franchisee group with over 1,100 restaurants across 32 states,&nbsp;<a href="https://www.prnewswire.com/news-releases/kbp-brands-doubles-down-on-sonic-with-78-restaurant-acquisition-302695591.html">has announced</a> its acquisition of 78 additional SONIC units. The new units are spread across Ohio, Kentucky, North Carolina, Tennessee and Virginia.This is the second SONIC acquisition KBP has completed in less than two years, and it makes KBP the fourth-largest SONIC franchisee in the system with 164 total locations across eight states.“We’ve had a successful five-year partnership with Inspire Brands and have seen strong results from our initial SONIC purchase,” KBP CEO&nbsp;<a href="https://www.linkedin.com/in/mike-kulp-820820">Mike Kulp</a> said in a statement. “We look forward to expanding that with a larger footprint and additional operational efficiencies.”KBP is one of the country’s largest franchisee groups, reporting approximately $1.5 billion in annual sales across its portfolio, which includes KFC, Taco Bell and Arby’s, another Inspire Brands franchise."Our relationship with KBP Brands continues to grow due to their operational excellence and our shared commitment to guest satisfaction and a culture that champions innovation," said&nbsp;<a href="https://www.linkedin.com/in/john-kelly-b48426b">John Kelly</a>, brand president at SONIC. "KBP's expansion with SONIC demonstrates their dedication to our vision and the brand's long-term growth."Read the full press release&nbsp;<a href="https://www.prnewswire.com/news-releases/kbp-brands-doubles-down-on-sonic-with-78-restaurant-acquisition-302695591.html">here</a>.Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="http://www.1851growthclub.com">www.1851growthclub.com</a> and start your journey.

The franchisee group, which already operates over 1,100 units, is growing its portfolio with the quick-service brand, becoming one of SONIC’s largest franchisees.

The&nbsp;<a href="https://www.franchise.org/">International Franchise Association</a> has released its annual&nbsp;<a href="https://www.franchise.org/franchising-economic-outlook/">Franchising Economic Outlook</a> report for 2026, painting the picture for a positive year of growth after notable economic turbulence in 2025.“The resilience of franchising has enabled our model to adapt, endure and thrive in the face of challenging macroeconomic headwinds,”&nbsp;<a href="https://www.linkedin.com/in/matthewhaller">Matt Haller</a>, IFA president and CEO, said in a release. "After a year of recalibration, franchising is better positioned to navigate an improving economic environment than independent businesses due to tax certainty, lower interest rates and investments in AI that will propel brand growth, franchisee unit-level economics and wage growth for the franchise workforce."The report features key industry projections for the year, including:<ul><li>The addition of over 12,000 new franchised businesses</li><li>The addition of over 150,000 jobs — meaning the industry will represent nearly 8.9 million jobs</li><li>An increase in total franchise GDP from $549.9 to $558.4 billion</li><li>An increase in multi-unit ownership as current single-unit franchisees pursue scale</li></ul>In addition to the strength of the industry as a whole, the organization highlighted segment-specific trends.&nbsp;<ul><li>This year, child services and commercial and residential services are recognized as top performers, expected to achieve a 3.2% year-over-year growth rate.</li><li>A focus on experiential dining, rather than value alone, may drive full-service restaurants to outpace quick-service brands in output growth.</li><li>Preventive health care has risen to be the third-largest franchised industry, and it represents strong opportunities as consumer awareness surrounding preventive health care persists.</li></ul>In terms of growth markets, Texas continues to lead the country as the fastest-growing state for franchising, followed by Florida, Georgia, Arizona and North Carolina. Michigan, Ohio and Utah have joined the top 10 this year thanks to their relative affordability and the potential they offer for market leadership and long-term growth.The outlook for 2026 is upbeat, and the drivers behind it look different than they did a few years ago. More brands are putting AI and automation to work in day-to-day operations, which helps franchisees move faster on basics like scheduling and inventory and stay tighter on margins.The growth in multi-unit ownership points to a shift in how people are approaching franchising. More operators are treating it like a scalable investment, focused on building an asset, not just buying themselves a job.As the year ramps up, IFA’s data suggests growth in 2026 will be driven by those leveraging the scale of the franchise model, embracing a tech-forward approach to business ownership, and staying agile in an evolving business landscape.Find the full 2026 Franchising Economic Outlook report&nbsp;<a href="https://www.franchise.org/franchising-economic-outlook/">here</a>.

Highlighting child services and commercial and residential services as top performers, the organization predicts the industry will add over 150,000 jobs and increase its GDP by billions this year.

Franchising has never been more visible or more confusing. Between social media success stories, aggressive broker outreach and emerging brands promising rapid wealth, many prospective franchisees enter the process overwhelmed and underinformed.&nbsp; After more than two decades inside the industry,&nbsp;<a href="https://www.linkedin.com/in/scott-thompson-618a91">Scott Thompson</a> has seen the excitement (and the mistakes) from every angle. That perspective is exactly why he launched&nbsp;<a href="https://yourfuturefranchise.com/">Your Future Franchise</a>, a consulting and advisory firm built to replace hype with clarity, pressure with strategy and guesswork with alignment.“I’ve been in franchising for 25 years now and have been on pretty much every side of the fence — franchisee, franchisor, executive, private equity,” Thompson said. “When you get to a certain point in your career and you’ve climbed the ladder in corporate, you want to do the same thing you’ve been helping others do the whole time: building wealth and ensuring you have time to spend with the family.”For Thompson, the decision was both professional and personal. “My son is turning 11 and it was important for me to be around more,” he said. “As a franchise consultant, I knew I could do that — and I could do it in a way that serves people.”<h2>A 360-Degree Franchise Perspective</h2>Few consultants bring the range of experience Thompson does. His resume spans franchise development leadership, private equity-backed growth, operations, real estate strategy and FDD oversight. He has served as chief development officer at&nbsp;<a href="https://www.weareradianceholdings.com/brands">Radiance Holdings</a>, president of&nbsp;<a href="https://www.premiermartialartsfranchise.com/">Premier Martial Arts International</a> and held senior development roles with brands such as&nbsp;<a href="https://bigblueswimschool.com/franchising/">Big Blue Swim School</a>,&nbsp;<a href="https://franchise.restore.com/">Restore Hyper Wellness</a>,&nbsp;<a href="https://www.maidright.com/franchising/">Maid Right</a> and&nbsp;<a href="https://jan-pro.com/franchising/">JAN-PRO</a>. Earlier in his career, he was a multi-unit franchisee himself.That depth allows him to see both sides of the table — the ambitions of franchise buyers and the realities of franchisor systems.“With Your Future Franchise, I help aspiring entrepreneurs,” Thompson said. “As someone with a lot of experience and as an expert on the Franchise Disclosure Document, I can work with candidates and help them with their lifestyle goals, the reason why they want to open a business, legal resources, funding resources — all of these things that people don’t even think of before starting a business — and position them to get a leg up.”For Thompson, the goal isn’t to “place” someone in a franchise. It’s to ensure they are structurally prepared for ownership. “I’ve been gifted with so much franchising experience,” he said. “Now I get to help other people who have been curious about it and afraid to do it — and help them do it in a way that builds clarity and confidence.”<h2>Expanding Access, Not Pressure</h2>Your Future Franchise is powered by&nbsp;<a href="https://www.franchoice.com/">FranChoice</a>, which gives Thompson access to approximately 250 vetted franchise brands across industries and investment levels.&nbsp;Because the portfolio spans home services, health and wellness, food, fitness, business services and more, recommendations are driven by alignment rather than availability. Thompson has helped guide entrepreneurs into brands such as&nbsp;<a href="http://elementsmassage.com/franchise/index.html">Elements Massage</a> and&nbsp;<a href="https://www.solafranchising.com/">Sola Salons</a>, among many others.Clients consistently point to his integrity in the process. “When my business partner Bryan and I were exploring franchises, we were torn between multiple concepts,” said&nbsp;<a href="https://www.linkedin.com/in/jaredrothbergerdetroit">Jared Rothberger</a>, CEO of JAN-PRO of Greater Detroit. “Looking back, we’re beyond thankful Scott helped us choose JAN-PRO. Today, we run a business generating north of $1 million a month. Scott was thoughtful, patient and genuinely acted in our best interest — not just trying to sell us something. He was our trusted guide into franchising, and I’m forever grateful for his insight and integrity. I’d work with him again in a heartbeat and highly recommend him to anyone considering franchising.”That emphasis on service over sales is intentional. “Franchising changed my life and I believe it can change yours too,” Thompson said. “After years of seeing people make bad decisions because of bad advice, I set out to build something different — a consulting practice built on honesty, strategy and service over sales. I don’t just want to help you buy a franchise. I want to help you build your future.”<h2>A Thorough Discovery Process That Goes Deeper</h2>What truly differentiates Your Future Franchise is its discovery process. Thompson spends significant time understanding not just a candidate’s financial capacity, but who they are as a leader and what kind of life they want to build.“It really comes down to thoroughness,” he said. “I spend over two hours going through a full business model and who they are. I spend a lot of time on attributes that maybe some other people don’t.”Those conversations explore leadership style, tolerance for managing large teams versus lean operations, comfort interacting with the public, sales ability, prior buying behavior and long-term wealth objectives.&nbsp;“Ultimately, that helps me when talking to the values of the franchisor,” he said. “That really becomes the thing that sticks — when a brand aligns with the candidate’s values, there is a synergy that happens.”He also focuses heavily on capital structure and financial preparedness — areas many first-time buyers underestimate.“What most franchisees don’t recognize is whether they have the right capital and the working capital,” Thompson said. “The FDD only requires 90 days of working capital, but it may take a lot more time. So I ensure they aren’t capital constrained.”<a href="https://www.linkedin.com/in/austin-c-smith-a1755548">Austin C. Smith</a>, an area developer with Big Blue Swim School, credits Thompson’s clarity in helping him move forward confidently. “Scott played a key role in helping me evaluate options and ultimately invest in a business that aligns perfectly with my goals,” Smith said. “His ability to ask the right questions and highlight both opportunities and risks gave me the clarity I needed.”<h2>Who Your Future Franchise Is Built For</h2>Your Future Franchise serves corporate professionals exploring entrepreneurship, first-time franchise buyers seeking structure, experienced multi-unit operators evaluating expansion and founders building scalable systems. What unites them is seriousness about ownership.“Ideal candidates are coachable, thoughtful and motivated by long-term growth rather than short-term wins,” Thompson said. “Franchising isn’t a shortcut. It’s a business model that requires alignment, leadership and execution.”At a time when franchising is louder and more crowded than ever, Your Future Franchise exists to slow the process down and add structure to it. With more than two decades of hands-on experience, access to hundreds of vetted brands and a discovery process built around alignment rather than urgency, Scott Thompson is not selling a concept — he is guiding a decision.For entrepreneurs who want to build wealth, create flexibility and approach franchising with clarity instead of hype, Your Future Franchise offers a structured path forward — and a trusted advisor in their corner.To learn more about Your Future Franchise and start your journey with clarity, please visit&nbsp;<a href="https://yourfuturefranchise.com/">https://yourfuturefranchise.com/</a>.

image of scott thompson franchise professional services from your future franchise

With decades of experience inside franchise development, operations and advisory roles, Scott Thompson created Your Future Franchise to help entrepreneurs, franchisees and brands.

Why Franchise Veteran Scott Thompson Launched Your Future Franchise to Guide Smarter Franchise Decisions

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How much can franchisees make? It’s a question many prospective owners ask before investing in a franchise. While earnings tend to be driven by variables such as industry, location and general management skills, a proper understanding of the key factors driving profitability can help franchise owners develop expectations that are realistic.&nbsp;Multi-unit franchisee&nbsp;<a href="https://www.linkedin.com/in/mangesh-patel-9368569/">Mangesh Patel</a>, who’s readying the launch of six&nbsp;<a href="https://www.beefobradysfranchise.com/">Beef ‘O’ Brady’s</a> restaurant locations in the Macon, Georgia area, shares insights from his franchising experience.<h2>Understanding Franchise Income</h2>Keeping operational costs in check can have a major impact on overall earnings. Taking a proactive approach to expenses such as food and labor, as well as payroll and scheduling, can help align actual franchise income with general expectations for the business.“I just had a meeting with a couple of people, and they said, ‘You talked about a 25% profit margin, but I’m only doing 12%.’ So, I looked at the figures they sent me,” Patel said. “Their&nbsp;<a href="https://1851franchise.com/calculate-restaurant-franchise-profit-2730476">restaurant</a> food cost was running at 37%, which should be around 30%. The national average is about 32%. If I do things correctly, my average food cost needs to be at or below 30%. And payroll should run around 18%. But many people run 25 to 28%.”So,&nbsp;<a href="https://1851franchise.com/unraveling-franchise-earnings-how-much-can-you-really-make-2723935">how much can franchisees make</a>? Here are five areas to consider.<h2>Practical Tips for Prospective Franchisees</h2><ol><li>Control Costs From Day One:&nbsp;It’s important to monitor payroll, food and supply costs closely. Overstaffing and inefficiencies can quickly reduce profits.</li><li>Plan For The Opening Surge:&nbsp;Traffic within the first few months of opening is likely to be higher. It’s important to adjust staffing and inventory accordingly, and pay close attention to how those levels change as time goes on.</li><li>Invest In Training:&nbsp;Properly trained workers can help reduce waste and improve overall service, which has a direct effect on net income.</li><li>Understand Your Market:&nbsp;Each market is unique and revenue potential will vary depending upon location, demographics and competition.</li><li>Track Metrics Regularly:&nbsp;Food cost percentages, labor ratios and weekly sales data act as key indicators operations may need to be adjusted.</li></ol><h2>What Profitability Really Comes Down To</h2>Patel notes that if franchise owners manage labor and costs properly, it’s not impossible to achieve strong cash flow even in the first year, bucking some franchising trends.So,&nbsp;<a href="https://1851franchise.com/how-much-can-you-make-as-a-franchise-owner-2724761">how much can franchisees make</a>? While results tend to vary, careful planning, disciplined operations and a proactive approach to assessing initial costs are essential. But by grasping and guiding the elements that drive franchise profitability, franchise owners can maximize overall business earnings, scaling a business that’s sustainable financially over the long term.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

How much can franchisees make? This guide explains what drives franchise earnings and how to manage costs, with expert tips from multi-unit owner Mangesh Patel on maximizing your franchise income.

How Much Can Franchisees Make? A Guide for Prospective Franchise Owners

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For&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-these-tenured-franchisees-continue-to-grow-with-trublue-2726985">Tim and Kay Diemont</a>, owning a&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a> franchise in Yorktown, Virginia, is a shared purpose. Over the past decade, the couple has built one of&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue’s</a> most successful and enduring operations, all while strengthening their marriage, deepening their community connections and setting an example for what family-owned franchising can achieve.By the time TruBlue came into their lives, both Tim and Kay were ready for a new chapter.“Tim was working as a regional director of stores and in charge of the East Coast. I had been with the same architectural firm for 20 years,” Kay said. “Tim was tired of the corporate demands, traveling and wanted to be home more. He also wanted to be doing something that would be rewarding and help in our community — the community where we raised our two sons. My employer was getting ready to retire and, since [Tim and I] had always wanted to work together, the timing seemed perfect for both of us.”The couple’s shared vision aligned perfectly with&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-a-strong-franchise-choice-in-the-growing-senior-industry-2728519">TruBlue’s mission of helping seniors and busy families maintain their homes with ease and peace of mind</a>.<h2>From Marriage Partners to Business Partners</h2>Transitioning from life partners to business partners came naturally to the Diemonts.“Since we were already partners, this new partnership was an easy transition,” Kay said. “Tim knew how to manage people and had been in a leadership position for many years. I was already trained administratively and had worked in marketing for both the architectural firm and for a local mayor. So, my community connections were very strong in this area.”Their complementary skill sets have proven invaluable. A U.S. Air Force veteran originally from Michigan, Tim brought strong operational and leadership experience from his years managing retail teams. Kay, who has lived in the Yorktown area her entire life, leveraged her local relationships and administrative background to handle marketing and office management.The couple’s oldest son, Derrick, is a systems engineer who has contributed to the business over the years. “His expertise with setting up our computer needs and just his overall help with the business was and continues to be a huge plus,” Kay said.The Diemonts say that working together has improved their&nbsp;<a href="https://1851franchise.com/strategicfranchising/work-life-balance-as-a-franchise-owner-is-it-possible-2728825">work-life balance</a> rather than complicating it. “Since we work together, our schedules are the same,” Kay said. “We can take as much time off as we want or need, and we enjoy traveling extensively every year.”<h2>Choosing TruBlue for Their Family’s Next Chapter</h2>When the Diemonts first began exploring franchise ownership, they were drawn to opportunities that allowed them to&nbsp;<a href="https://1851franchise.com/the-top-25-franchise-brands-committed-to-serving-their-communities-2724335">serve their community</a>.“Tim was looking into a senior care franchise and at the time the one he was interested in pursuing was already taken in our area,” Kay said. “The person he was speaking with at&nbsp;<a href="https://strategicfranchising.com/">Strategic Franchising</a> mentioned a new franchise they were developing. It sounded like a perfect fit for someone who already knew managerial and handyman skills. We were one of the first to open a TruBlue, and we have been the proud owners since 2013.”The TruBlue model — focused on home maintenance, handyman services and senior safety — felt like the right blend of purpose and practicality. “Tim always had faith and knew we would be a success,” Kay said. “The model for TruBlue was perfect! Our co-workers, family and friends loved the concept, and we had customers lined up before we ever purchased our territory.”<h2>Family Ownership in Action</h2>As business partners, the Diemonts run their franchise with the same&nbsp;<a href="https://1851franchise.com/how-a-franchisor-can-cultivate-a-strong-franchise-community-2722789">teamwork and communication</a> that have defined their marriage for nearly five decades.“We have great partners, who are like-minded to bounce ideas through,” Kay said. “All our employees know they can come to either one of us with a question or a problem and 98% of the time, they will get the exact response from us. The other small percentage is only due to Tim’s knowledge of certain handyman jobs and mine would be administrative questions regarding invoicing or payroll.”That united front has helped them build a loyal team and a strong reputation throughout Yorktown and the surrounding Peninsula communities. “Our client base is strong because we provide our customers with a good service at a great value, and it is continually growing,” Kay said. “Our employees are happy to be a part of our team and we are sure all of them would stay with or continue with any new owner, whether it be family or someone new.”<h2>Building a Family Legacy</h2>After more than 10 years in business, the Diemonts have watched TruBlue grow from a small emerging concept into a&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublue-accelerates-growth-in-2025-with-record-breaking-midyear-momentum-2730055">nationally recognized brand</a>. But for them, the most important growth has been personal — and local.“Hopefully, we have built a business that either one of our sons would be proud to carry on in the future,” Kay said. “Our client base is strong because we provide our customers with a good service, at a great value and it is continually growing.”The couple takes special pride in supporting local seniors, veterans and busy families. “Making our customers and employees happy and doing something good within our community for our seniors and veterans has been the most rewarding,” Kay said. “As a veteran and family-owned business, we take great pride in providing a service to those who have served our country and to their families. For our seniors and busy adults, providing them with peace of mind and someone they can trust in their homes is a very big deal to us as a company and as a family. Everyone’s home is their castle, and we always hope TruBlue of Yorktown makes them feel that way.”<h2>The Rewards of Working Together</h2>When asked about the hardest or most surprising part of running a family business, Kay didn’t hesitate: “Probably how easy it has been to work together. Nothing has been hard about it for us personally. Our skill sets matched pretty good.”For Tim and Kay, the past decade has been defined by collaboration, connection and community — and the next one promises more of the same.“Overall, everything we dreamed about running our own business has come true,” Tim said. “This is a great way of life.”

Discover how Tim and Kay Diemont leveraged their personal partnership to create a thriving, lasting legacy in the home maintenance franchise space.

Why This Couple Left Corporate America to Build a Community-Focused TruBlue Business in the Town Where They Raised Their Sons

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Ellianos Coffee Franchise Costs, Fees, Profit and Data for 2025

Franchise Opportunity Deep Dive: A drive-thru specialty coffee franchise focused on speed, quality and Southern hospitality.

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The linear sales funnel is dying. Prospective buyers are no longer filling out a form at first glance and waiting for the phone to ring. They’re doing the majority of the heavy lifting before they even make themselves known to the franchisor. For franchisors, this means one key thing: you must know exactly where candidates spend their time. No guesswork. And you have to adjust your strategy accordingly.And, in today's buyer world, the biggest buzz term is 2026's ride or die for franchise brands – Ai.&nbsp;If you are trying to sell a franchise today, you must meet candidates where they are (four walls, Ai, website, social advertising).&nbsp;Focusing on a strong digital footprint first and then lead generation will help the brand with validation and will lay the foundation for trust before the first conversation even happens. Still, franchisors must know where to find their candidates and be confident the candidates are being sent to the right place.“We consistently see the strongest lead performance from Google Search (paid and organic), social platforms such as Facebook, Instagram and LinkedIn and our franchise development website,” said&nbsp;<a href="https://www.linkedin.com/in/erinlsnyder">Erin Snyder</a>, head of franchise development at&nbsp;<a href="https://handelsicecream.com/handels-franchise/">Handel’s Homemade Ice Cream</a>. “Because all awareness and advertising efforts ultimately funnel candidates to our development site, maintaining a highly optimized, mobile-first web presence is critical for conversion.”<h2>The "Hidden" Channels: Authentic Research via AiSEO</h2>While Google and major portals are often where a candidate might start a broad search, the deep research happens in the shadows. This is where candidates scroll, mindlessly or otherwise, simply observing rather than clicking “apply” immediately; or, ask Ai chatbots about the best franchises to buy, the blind spots, the why nots, and, of course, the whys.Right now, Ai plays a key role in this research stage. Buyers want the truth.&nbsp;For franchisors, this means your content strategy must pivot. It is no longer enough to post stock photos of happy business owners. You must document the journey, showing the behind-the-scenes reality that proves your concept has staying power.<h2>The Pivot From Print to Digital Interactivity</h2>While print media has been a channel for franchise development in the past, its static nature has made it less effective as the buyer’s journey has shifted to digital. Buyers are generally looking for channels that will allow them to click, read and continue the search immediately.“Traditional print media has largely become a thing of the past for franchise development,” Snyder said. “What has been encouraging, though, is seeing many of these publications successfully pivot to digital formats that offer greater interactivity, stronger analytics and far better linkability than print ever could.”This creates a more dynamic experience for the candidate. In addition to a digital article, franchisors can embed a “day in the life” video, for example, or hyperlink a deeper dive on costs and profits for instant validation.This shift also allows franchisors to track return on investment more effectively. Instead of guessing if an article or ad worked, digital publications allow you to see exactly who clicked through, allowing for retargeting and smarter budget allocation.<h2>The Conversion Hub: Your Mobile-First Website</h2>Once a candidate has discovered you on Google, watched your videos on TikTok and read about you in a digital publication, they finally arrive at the destination: your franchise development website.This is the bottom of the funnel, where you will win or lose a candidate. Because all other channels point here, your website cannot just be a digital brochure. It has to be a conversion engine. And crucially, it must work perfectly on a smartphone.The question can’t just be “Do we have a website?” Questions about the website should surround usability and readability. Is navigation easy on a smartphone? Does the site load quickly? Is it readable? If a prospect has to pinch-and-zoom to read your investment costs and financial performance, they will leave.An optimized, mobile-first presence is critical because it serves as the collection point; all other awareness efforts funnel potential franchisees to the site. The user experience here should validate the trust built on other channels. However, accessibility is only half the battle; the content itself must be unsparingly open. The website is the channel where you must prove your value proposition with hard data.“Across all channels, the messaging needs to be clear, concise and consistent,” Snyder said. “Candidates should be able to easily find transparent investment ranges and financial requirements, a clear value proposition, compelling franchisee success stories, key differentiators from competitors and straightforward next steps for how to inquire.”When you treat your website as a transparency engine rather than a gatekeeper, you change the dynamic of the eventual sales call. A candidate who has already consumed your financial data and success stories arrives at the inquiry stage educated and qualified. This allows the development team to skip the basic fact-finding and move straight to strategy and fit.“When a candidate submits an inquiry, the first conversation should build on what the candidate has already learned,” Snyder said “ensuring they understand the opportunity they are considering, clarifying details, personalizing the discussion to their goals and moving them into a structured education process rather than starting from scratch.”<h2>Allocating the Budget: The "Ideal Candidate" Approach</h2>While a presence across multiple channels — from search and social to digital publications — is key, understanding exactly how much to invest in each option is the next hurdle. There is no single, magical approach to budgeting; a brand selling multi-million-dollar franchises needs to develop a presence in different places than a low-cost, mobile franchise will.To spend effectively, you must deeply understand your ideal franchisee profile. Once you know who is investing, you can begin working on where to find them. For example, a high-net-worth investor might be on LinkedIn and reading digital trade journals, while a first-time investor or someone seeking an owner-operator model might be influenced by local Facebook ads.“Franchisors should start by understanding their ideal franchisee profile and then allocate budget toward the channels where those prospects spend the most time,” Snyder said. “The mix will naturally look different for a high-investment, multi-unit candidate than for a first-time owner-operator. Beyond that, it’s critical to consider overall brand awareness and invest in channels that consistently get both the brand and the franchise opportunity in front of qualified prospects. A balanced approach that supports both awareness and lead capture tends to produce the strongest results.”<h2>Key Takeaways and Next Steps:</h2>Make sure you have a content footprint that answers the top 25 questions asked about your brand in Ai and Google searchs.Review your mobile experience: Open your franchise development site on your phone. If it takes more than three seconds to load or if the "Apply" button is hard to find, fix it immediately.Embrace "lo-fi" video content: You don't need a production crew. Use a smartphone to record "day in the life" videos with your franchisees and post them to social to build authentic trust.Ensure transparency and continuity:&nbsp;Candidates need to be able to find the information they’re looking for, and the experience should be consistent between a social page and a franchise development site. Make sure your value proposition is clear across all channels.Embrace innovation, but don’t count out the classics:&nbsp;Look at the whole picture. Many candidates are exploring opportunities on supplemental platforms like social media or in the results of a Google search, but they’re still looking at the franchise development site, too. Don’t confine yourself to the “old reliable” methods, but don’t leave them behind, either.Budget by persona, not platform: Don't just "do Facebook ads." Define exactly who your buyer is, and spend your money only on the channels where that specific person consumes content.For more information on franchise growth channels, check out these related stories on 1851 Franchise:<ul><li><a href="https://1851franchise.com/how-to-use-social-media-marketing-to-promote-your-franchise-2727185#stories">How To Use Social Media Marketing To Promote Your Franchise</a></li><li><a href="https://1851franchise.com/building-a-franchise-website-that-converts-key-features-and-best-practices-2727363#stories">Building a Franchise Website That Converts: Key Features and Best Practices</a></li><li><a href="https://www.youtube.com/watch?v=vlfduHqGy7I">How to Sell Franchises | The Buyer Persona</a></li></ul>

To succeed in the shifting landscape, franchisors must understand the buyer’s journey, identify the ideal franchisee profile, and build a digital presence that meets candidates where they are.

How To Sell Franchises in 2026 — Top Channels Franchise Buyers Use Before They Inquire

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Sparkle Dog Care Franchise Costs, Fees, Profit and Data for 2025

Franchise Opportunity Deep Dive: Sparkle Dog Care is a membership-based pet grooming franchise that blends wellness-focused hygiene services with small-box retail and community engagement.

Newsweek Names Lightbridge Academy as One of America’s Best Customer Service Companies in 2021

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