Plumbing Paramedics Leadership Team Brings Small Town Values to Big City Service

Business owner Ryan Carpenter grew up in a mom & pop style plumbing business and, in 2011, founded Plumbing Heating Paramedics, a family-owned and operated plumbing and heating company in Indianapolis. In an effort to close the gap between the customer and the industry, Carpenter placed his primary focus on customer service and experience.

“I started the company because I saw a need in the market to serve customers better than my competitors. I wanted to bring the old school, personal feel back,” he said. “I didn’t start a company to make money, I did it because I saw a niche in the market.”

After over a decade in business, Plumbing Heating Paramedics was purchased and now exists as Plumbing Paramedics, a single brand under the Threshold Brands umbrella. While it has gained extensive resources and support from Threshold, the business has not lost sight of its small-town feel.

As brand president, Carpenter made the choice to merge with Threshold in an effort to “bring [business owners] the system of a small-town feel with the backing of a big support system to live their dreams.” Many technicians express an interest in opening their own company but don’t know how; Plumbing Paramedics provides them the vehicle to live their dreams.

At the time of the merge, Court Aiken, now operations manager, was brought to the team to help take Plumbing Paramedics to the next level. With no current franchises, the brand would need a boost to start growing.

After connecting with Carpenter, Aiken said that they instantly clicked, and he was “absolutely enamored by [Carpenter’s] story and his vision.” Carpenter’s promise of partnership sealed the deal, Aiken said, and since “[h]e had no experience with franchising, and I had no experience with plumbing; it was a perfect marriage.

Now, Carpenter and Aiken work together to provide franchisees with the guidance they need to run a successful, customer-focused business. Carpenter jokes, “Grandma’s biscuits are awesome, but grandma’s the only one who knows how to make the biscuits…” For over a decade, he has worked to build an operating model that anyone can succeed with and now looks forward to scaling that model across the nation.

Aiken said, “I’m excited to be mentioned in the same breath as the giants out there and to show that there is a different way of doing business in this sector. We are very customer focused, and the ability to replicate our corporate store will differentiate us.”

The total investment necessary to begin operation of a Plumbing Paramedics franchise business ranges from $102,250-$205,800. That initial investment range includes a $40,000 fee that must be paid to the franchisor. To learn more about Plumbing Paramedics, visit https://www.phparamedics.com.