Right at Home

<a href="https://rightathomefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-homes-innovative-new-mix-of-virtual-and-in-person-training-programs-sets-franchisees-up-for-success-2717265" target="_blank" rel="nofollow">Right at Home</a>, a leading in-home care and assistance franchise, has changed the way it trains new franchisees, which, in turn, will make a positive impact on the senior care franchise system and the success of each franchise owner. With 26 years of experience and more than 650 locations worldwide,<a href="https://1851franchise.com/rightathome"> Right at Home</a> is one of the best investments for prospective franchisees in a booming industry that is only projected to grow more in the coming years. And with training now easier than ever, the time has never been more accommodating to come on board with Right at Home.<a href="https://www.linkedin.com/in/emily-undajon-626b8255?utm_source=1851franchise.com&utm_medium=article&utm_campaign=right-at-homes-innovative-new-mix-of-virtual-and-in-person-training-programs-sets-franchisees-up-for-success-2717265" target="_blank" rel="nofollow">Emily Undajon</a>, vice president of strategic operations at Right at Home, confirmed that the franchise has replaced its 100% in-person training model with a hybrid of both in-person and virtual training.Undajon explained that the new RightStart Learning Path eliminates the need for a new owner to come to Right at Home’s global headquarters in Omaha, Nebraska, and train in person for two consecutive weeks. Instead, this new model is a hybrid training plan that allows the new owner the ability to retain information longer by learning it in multiple ways.&nbsp;“With the business model getting even more sophisticated, the industry is shifting, and we're entering more into the health care continuum,” Undajon said. “Because there's so much that needs to be retained now, it's unrealistic to think that somebody sitting in Omaha during two solid weeks of in-person training is going to leave remembering everything.”Now the curriculum is made up of four different phases, with each phase consisting of 25 hours. The training is led by Right at Home’s director of organizational learning, with more detailed content covered by individual subject matter experts.<h4>How the Training Works</h4>As far as the role virtual learning plays in the rollout of the new training, Undajon stated,“The RightStart Learning Path begins with phase one’s self-study, which is completed via virtual learning through our Right at Home University; this phase is dedicated to really understanding the industry.”Included in phase one, Zoom sessions allow franchisees to network with peers who are in similar phases of the startup model. In phase two, new owners move into more virtual, instructor-led learning.The director of organizational learning leads trainees through discussions in phase two, assessing what they're retaining before they move to phase three, which takes place in person in Omaha.&nbsp;&nbsp;&nbsp;“That's when the subject matter experts teach them the keys to running the business successfully,” Undajon explained. “I call them our centers of excellence, which includes all facets of the business.”During phase three, the marketing team discusses with the new franchisees how they can gain brand awareness and preference as they’re establishing themselves in the market both online and offline. New franchisees also hear from the sales team on how to make sales calls, which includes role playing in the classroom, and they learn how to work closely with the technology team.Phase four gathers the new owners virtually again in the Zoom classroom, where they discuss what they learned before entering the market to launch their own businesses. In the last 30 minutes of the last Zoom meeting, the corporate team joins the new Right at Home owners to conduct a graduation celebration.While not included in the four phases of training but certainly part of the onboarding process, a new owner will also go into the marketplace to shadow an existing owner. The existing franchisee will walk the new owner through a checklist so they see the “big picture” of running the business over the course of a few days: They'll manage payroll, watch an orientation and possibly go on a couple of sales calls to observe.Undajon said this shadowing is meant to get the new owner to visualize what a day in the life of an owner is like, and it’s a great way to see a tenured owner in action, before the new owner opens their doors.<h4>Enhanced Training Equals Higher-Quality Care</h4>Besides the aforementioned transition to a hybrid model of training, the length of the program has changed from two to four weeks. The quality of owners Right at Home receives is top notch: These owners are committed to learning as much as possible to make their businesses thrive, and they are willing to train for nearly a month, both in person and virtually.Right at Home’s unique method of training has upped the ante in quality within the senior care market by offering a one-of-a-kind experience for new owners.Undajon stated that Right at Home is happy to utilize more tools and resources to bring real- time learning modules to new owners.When the COVID-19 pandemic hit and Right at Home had to figure out the best way to execute its training program given social distancing, the company decided to get feedback from graduates from the previous year about resources they wished they had had, what’s missing from the program, and what they liked.It was the combination of gathering the “wish list” of existing owner feedback paired with how to regroup amid the pandemic that led to the new model of training.Right at Home made it clear that they are always looking for franchisee feedback. There is always an opportunity to capitalize by making improvements from owner input. Right at Home has clearly accomplished this by developing an enhanced learning strategy and curriculum to better the success of its owners and their businesses.“Right at Home’s culture is what sets us apart from others in the industry,” said Undajon. “We build our culture based on the people—and the people start with the franchisees we bring into our Right at Home family, and that, in turn, can have a great impact on the culture that is established in the marketplace to be the employer and provider of choice.”

Right at Home's Innovative New Mix of Virtual and In-Person Training Programs Sets Franchisees Up for Success

1851 Franchise

The leading in-home care and assistance franchise’s VP of strategic operations, Emily Undajon, explains how a new format for training—that is now partly virtual—is meeting franchisees’ needs for ongoing support. 

This brand page has been paid for by RIGHT AT HOME. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

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Buying a resale franchise within the&nbsp;<a href="https://rightathomefranchise.com/">Right at Home</a> system can offer a practical way to enter the in-home care industry. Instead of launching a new office from the ground up, resale buyers step into an established location that already has caregivers, clients and day-to-day processes in place. That structure allows new owners to focus on learning the business and building relationships while continuing to serve the community.From the brand’s perspective, resale opportunities are designed to give new owners a head start while preserving what has already been built.“It’s a way for entrepreneurs to purchase something that is already well established,” said Angela Young, Director of Resales for&nbsp;<a href="https://1851franchise.com/rightathome/info">Right at Home</a>. “They can benefit from the relationships with clients, caregivers and referral partners that are already in place and step in to take the business to new heights.”Resale opportunities can be especially appealing to entrepreneurs who want to grow an existing operation rather than start from scratch.&nbsp;<a href="http://linkedin.com/in/erica-celeste-carlisle">Erica Carlisle</a> took that path when she purchased a Right at Home resale location in the San Francisco Bay Area.“I was planning to acquire an existing business. I wasn’t looking to do a startup,” Carlisle said. “It seemed like a better fit with my background, skills and experience, which have been more along the lines of building companies and scaling them up.”<h2>An Existing Client Base and Team</h2>Buying a resale location also means stepping into a business that already has staff in place and clients who are actively receiving care. That can make the transition smoother for families and give the new owner a better sense of how the operation runs day to day.In the early weeks after taking over the business, franchisees can focus on getting to know the people connected to the office.“It’s a completely different thing than trying to start up from scratch,” Carlisle said. “Your days are filled with trying to get to know the caregivers, get to know the clients and their families and the existing office team.”Spending time with clients and caregivers helped her quickly learn the rhythm of the business while maintaining relationships already established within the community. That continuity also extends beyond daily operations.“They’ve already set up processes in the office and built strong teams,” Young said. “It’s very advantageous to retain that staff and step into a business where people are already doing the job.”<h2>A Smooth Transition Between Owners</h2>The transition often includes a brief period where the previous owner works alongside the new franchisee. That time allows the new owner to learn the systems and routines that keep the business running day to day.“For the first few weeks, the seller and I worked side by side so he could teach me critical things like how to run payroll and the processes that need to keep going with no errors,” Carlisle said.That hands-on transition helped her understand the day-to-day responsibilities involved in operating the office. The transition is also supported at the system level to help ensure stability for both clients and staff.“The owners have put a lot of time and effort into this, and they really care about their clients and the people who work in their communities,” Young said.&nbsp;<h2>Established Processes Help Owners Learn Faster</h2>A resale franchise also comes with systems that are already functioning. Recruiting, scheduling, payroll and billing processes are typically in place before the new owner arrives.&nbsp;The office team already understands those workflows, which can make the learning process easier for a new franchisee.“Most of the core processes the team knew how to do,” Carlisle said. “You have to rely on the team for a while to say ‘OK, you're going to do it to that point, and then I'm going to do this piece.’”That collaboration allowed her to gradually learn each step involved in hiring caregivers, managing schedules and handling administrative responsibilities.<h2>Training, Coaching and a Strong Franchise Network</h2>Even though resale buyers are stepping into an existing business, they still receive the same support offered to new franchisees across the Right at Home system. That support includes formal training, coaching and ongoing guidance from the franchisor.New owners attend a week-long training program at the company’s headquarters in Omaha. Franchisees also work with a coach who meets with them frequently in the early stages of ownership. Even for resale buyers, the onboarding process mirrors what new franchisees experience across the system.“If you’re new to the system, you still go through our Right Start training and learn the fundamentals of home care,” Young said. “You also have coaches and subject matter experts supporting you in everything from operations to marketing.”In addition to coaching, franchisees have access to topic-specific calls, marketing guidance and a network of fellow owners who can share insights and advice.&nbsp;“Other owners are super helpful,” she said. “People in the corporate headquarters in Omaha have been really supportive and full of expertise and information that has helped.”These resale opportunities give prospective franchisees the chance to acquire an established business while benefiting from the brand's training and support. For many buyers, that combination creates a more stable path into ownership. Once they're ready to sell, Right at Home supports them through that transition as well, helping ensure a smooth handoff to the next owner.“We support our franchisees all the way through their journey,” Young said. “We want the selling of their business to be that grand finale of this very fruitful journey they've had with Right at Home.”&nbsp;If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit&nbsp;<a href="https://rightathomefranchise.com/.">https://rightathomefranchise.com/.</a>&nbsp;

Why Buying a Right at Home Resale Can Be a Smart Entry Into Owning a Senior In-Home Care Franchise

Right at Home resale opportunities allow new franchisees to take over an established operation while receiving training, coaching and ongoing support from the brand.

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DARTMOUTH, MA&nbsp;—&nbsp;<a href="http://rightathomefranchise.com">Right at Home</a>, the industry-leading in-home care franchise with more than 750 locations across the United States and four other countries, is targeting South Dartmouth for its next phase of strategic growth, with a focus on smaller communities and nearby rural areas where families often have fewer local care options. The brand plans to open one new unit across South Dartmouth and surrounding communities to meet the growing demand for in-home support for seniors and adults with disabilities who want to remain at home.For local entrepreneurs, the opportunity is clear: build a relationship-driven business in markets where assurance travels fast and dependable care can make an outsized impact. In many rural communities, families face longer drive times, limited provider choice, and fewer resources to help loved ones age in place.&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home’s</a> model is designed to help franchisees bring consistent, professional care closer to where people live while creating a resilient local business rooted in the community.“We see real opportunity in South Dartmouth. Families here need reliable care, and there are local leaders who want to step up and provide it,” said&nbsp;<a href="https://www.linkedin.com/in/jennychaney/">Jennifer Chaney</a>, Senior Vice President of Franchise Development and Sales. “We’re excited to meet people who care about their community and want to build a business that makes a difference.”Right at Home enters 2026 after a steady year of development and progress. The company awarded 24 new territories in 2025 and completed 22 resales, with nearly 30 new offices opening across the country, many tied to territories sold in 2024. “It’s been a really fantastic year,” Chaney said. “Territory sales and resale activity have both been very consistent with years past. There haven’t been any curveballs or unforeseen circumstances that got us off track — it’s just been a solid, steady year for our system.”South Dartmouth presents a strong opportunity for in-home care services, with an aging population for residents 65-plus of 19% and thriving locations in nearby towns such as Salem, Boston, and Haverhill.Right at Home strengthened its franchisee tool kit in 2025 with major technology rollouts, including a systemwide Zoho CRM launch to support functions from client management to day-to-day scheduling, and a new Encapture partnership that produced a custom app to make daily operations easier by streamlining onboarding, training and document sharing. The brand also expanded family-facing support through RightAssist, a discreet monitoring bracelet and mobile app, and deeper involvement in Medicare’s GUIDE (Guiding an Improved Dementia Experience) program to better serve families caring for loved ones with dementia.The company’s reputation for quality continues to be recognized across the franchise industry. Right at Home has been ranked on the Entrepreneur Franchise 500 list for the 22nd consecutive year and was named a 2025 Top Franchise Brand for Multi-Unit Owners by Entrepreneur Magazine. The brand also received the Culture100 Award from Franchise Business Review and was named to Franchise Business Review’s 2024 Hall of Fame. In 2025, Franchise Business Review celebrated Right at Home with several major honors, including Top Overall Franchise, Most Profitable Franchise, and recognition for culture, veteran opportunities, and franchisee satisfaction.Right at Home is dedicated to helping seniors and adults with disabilities live independently through personalized in-home care. Its services range from companionship and personal care to assistance with everyday activities. Each locally owned office employs thoroughly screened and trained caregivers who are insured and committed to delivering peace of mind to the families they serve.“Our focus is on giving franchise owners the tools and guidance they need to thrive,” said&nbsp;<a href="https://www.linkedin.com/in/mallory-hoskinson/">Mallory Hoskinson</a>, Senior Director of Growth and Engagement. “Whether it’s lead generation, operations, or long-term strategy, we’re here to help them build strong, lasting businesses.”To learn more about franchising with Right at Home, visit&nbsp;<a href="https://rightathomefranchise.com/">https://rightathomefranchise.com/</a>.ABOUT RIGHT AT HOMEFounded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit http://rightathomefranchise.com or to read more about franchise ownership, visit our blog at:&nbsp;<a href="https://rightathomefranchise.com/forc/">https://rightathomefranchise.com/forc/</a>.

Right at Home Targets South Dartmouth and Nearby Rural Communities for In-Home Care Growth

Backed by a 750-plus-unit system and momentum from 2025, the in-home care franchisor is focusing on smaller markets where seniors need reliable support close to home.

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Omaha, NE — Right at Home, one of the world’s leading providers of inhome care for seniors and adults with disabilities, is pleased to announce it has been recognized as a Best of Home Care® Endorsed National Provider by Activated Insights, a leading independent satisfaction research firm for the postacute care industry.This national endorsement places Right at Home among an elite group of organizations in the home care industry. The recognition reflects Right at Home’s ongoing commitment to delivering dependable service and meaningful support every day by its locally owned and operated offices.In addition to earning the national endorsement, 263 Right at Home franchise offices were nationally honored with 2026 Best of Home Care Awards® from Activated Insights. Among more than 3,000 home care agencies and independent providers nationwide, Right at Home offices earned the most recognition in three of the five award categories, ranking No. 1 for Provider of Choice, Employer of Choice, and Leader in Experience. In the other two award categories, Top 100 Leader in Experience and Leader in Training, Right at Home offices ranked No. 2 and No. 4, respectively.To qualify as a Best of Home Care® Endorsed National Provider, an organization must demonstrate sustained excellence across its network, including having at least 10% of offices actively participating in the Activated Insights Experience Management Program, ensuring that a minimum of 60% of those participating offices earned Best of Home Care awards, and maintaining a network of at least 50 active locations.“Being endorsed as a Best of Home Care® National Provider is a powerful affirmation of who we are as a brand,” said Margaret Haynes, President and CEO of Right at Home. “It reflects the shared, missiondriven commitment across Right at Home locations nationwide to deliver consistent, highquality care rooted in compassion and trust.”As a Best of Home Care® Endorsed National Provider, Right at Home continues to set the standard for excellence in home care—supporting families, empowering caregivers, and making a meaningful difference in communities across the country.ABOUT RIGHT AT HOME:Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 750 franchise locations in the U.S. and four other countries. For more information about Right at Home, visit <a href="https://www.rightathome.net/">https://www.rightathome.net/</a> or read the Right at Home blog at <a href="https://www.rightathome.net/blog">https://www.rightathome.net/blog</a>.

Right at Home Recognized as Best of Home Care® Endorsed National Provider

Right at Home is recognized as a Best of Home Care® Endorsed National Provider by Activated Insights, while hundreds of franchise locations receive 2026 Best of Home Care® Awards. 

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Right at Home Franchise Costs, Fees, Profit and Data for 2026

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When&nbsp;<a href="https://www.linkedin.com/in/sacha-butts-9aa288361/">Sacha Butts</a> began looking into the senior care industry, the search became deeply personal. The U.S. Navy veteran and former federal investigator was forced to navigate a confusing web of care options following her mother’s unexpected cancer diagnosis.&nbsp;<a href="https://valley.labusinessjournal.com/healthcare/veteran-brings-right-at-home-to-simi-valley/">According to the LA Business Journal</a>, that difficult journey through a fragmented system ultimately inspired Butts to launch her own&nbsp;<a href="https://rightathomefranchise.com/">Right at Home</a> franchise in&nbsp;<a href="https://www.rightathome.net/simi-valley">Simi Valley</a> this past September.The experience of balancing a high-pressure career with the urgent needs of an ailing parent taught Butts that the right support does more than just help the patient. She quickly found that proper professional care allowed her to step back from the role of primary caregiver to simply be a daughter again. Now, she’s bringing that same relief to Simi Valley, Moorpark, Camarillo and Somis.The timing of the new business meets a critical need in the region. Data from the California Department of Aging shows that the population of&nbsp;<a href="https://vccf.org/ventura-county-aging-boom-will-intensify-experts-predict/#:~:text=The%20data%20that%20tumbled%20out,and%20virtually%20all%20other%20services.">Ventura County residents aged 60 and older</a> is expected to hit 240,000 by 2040. Currently, residents 65 and older already make up 30% of the county’s population, and many of these seniors expressed a clear preference for aging in place (rather than moving to institutional facilities).Butts spent nearly a year preparing for the launch, using the same attention to detail she honed as a federal investigator to navigate complex licensing and regulatory requirements. She spent hours researching the differences between non-medical in-home care and medical home health care to ensure she could guide families through their own moments of crisis."It was a very long, tedious process to get my license and get everything set up,” Butts told the L.A. Business Journal of her path to&nbsp;<a href="https://1851franchise.com/rightathome/info">Right at Home</a> ownership. “It’s been an interesting learning experience – this is my first time owning my own business."Her background in the Navy and as an investigator now informs how she goes about hiring. She applies a high level of scrutiny to her team, looking for the specific blend of professionalism and compassion that made such a difference for her own mother.By joining&nbsp;<a href="https://1851franchise.com/rightathome">Right at Home</a>, Butts is tapping into a brand with more than 750 locations globally. Her goal is to move beyond the paperwork and logistics to provide a human connection for those in her community. By offering reliable support for daily tasks like cooking and cleaning, she’s giving local families the gift of time, comfort and peace of mind.Read the full article <a href="https://valley.labusinessjournal.com/healthcare/veteran-brings-right-at-home-to-simi-valley/">here</a>.

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Navy veteran Sacha Butts transitions from federal investigations to senior care via a Right at Home franchise, providing local families with the peace of mind she discovered during a family crisis.

LA BUSINESS JOURNAL: Veteran Brings Right at Home to Simi Valley

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Navy veteran&nbsp;<a href="https://www.linkedin.com/in/rightathomeperrysburg/">John Baldwin</a> has traded the tight confines of nuclear submarines for a different kind of high-stakes environment: families trying to keep aging loved ones safe at home.Baldwin, 64, owns a&nbsp;<a href="https://rightathomefranchise.com/">Right at Home</a> franchise in&nbsp;<a href="https://www.rightathome.net/perrysburg">Perrysburg, Ohio</a>, providing in-home support for seniors who want to stay where they are most comfortable. “We do in-home care and assistance for the elderly to help them age in place,” Baldwin&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">told Toledo Free Press</a>. That’s the business, in a nutshell.”His first career ran deep beneath the ocean. Baldwin served as a submariner from 1979 to 1985, part of the Navy’s nuclear program. He described the pace as relentless and the learning curve steep, moving from nuclear power school to instructing on a prototype and then joining the submarine fleet. Patrols could last three to four months, he said, and the routine blurred time into a single, rolling stretch of days.After leaving the Navy, Baldwin spent two decades at the Davis-Besse Nuclear Power Station. But when his parents and in-laws needed help later in life, he ran into a problem many adult children recognize immediately: finding care that feels both reliable and personal.“God redirected my career path in a big way,” Baldwin said, describing the experience that led him to home care and, eventually, to Right at Home. He opened his franchise in 2010.Today, Baldwin focuses on matching caregivers with clients in a way that makes support feel welcome, not intrusive. Care can range from a couple of visits a week to full-time help, depending on where a family is in the aging process, he said.Baldwin also makes a point to ask new clients a direct question — whether they served — and to steer veterans and their families toward benefits they may not realize are available. For him, it is a continuation of a familiar mission: serve the people counting on you, and make sure no one has to figure it out alone.Read the original article&nbsp;<a href="https://toledofreepress.com/beneath-the-surface-the-veteran-behind-right-at-home/">here</a>.If you're interested in taking the next step in making a difference in your community as a Right at Home franchisee, visit&nbsp;<a href="https://rightathomefranchise.com/">https://rightathomefranchise.com/</a>.

John Baldwin applies the discipline of his Navy years to in-home care, helping families navigate aging, find the right caregiver match, and understand veteran benefits.

Right at Home's Innovative New Mix of Virtual and In-Person Training Programs Sets Franchisees Up for Success

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