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Waxing is an intimate process that many unfortunately associate with awkwardness and discomfort. However,&nbsp;<a href="https://1851franchise.com/uni-k-wax/info">Uni K Wax</a> has set out to change all of that. Since its founding in 1993, the 34-unit hair removal and waxing franchise has been utilizing cutting-edge solutions to provide its customers with a waxing experience that’s quick, comfortable and — most importantly — tailored specifically to their needs.According to&nbsp;<a href="https://www.linkedin.com/in/frank-ponce-24541513b/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=uni-k-wax-technology-premium-customer-experience-2726047" target="_blank" rel="nofollow">Frank Ponce</a>, executive director of operations for the brand (and an owner of three franchises himself),&nbsp;<a href="https://unikwaxfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=uni-k-wax-technology-premium-customer-experience-2726047" target="_blank" rel="nofollow">Uni K Wax</a> was instrumental in redefining the waxing experience when it started some 30 years ago.&nbsp;“Prior to this, waxing was sort of what I call the redheaded stepchild of the beauty world,” Ponce told 1851 Franchise. “Waxing was being done behind a curtain in a hair salon somewhere; it wasn’t at the forefront of the business. So [Uni K Wax] were the first ones to have a waxing-only studio.”So just how is Uni K Wax using technology to provide their customers with what Ponce dubs its “best-in-class service?”<h3>High-Tech System Streamlines and Personalizes the Customer Experience</h3>It all starts with the appointment booking process. While customers are still welcome to pick up the phone and call their local studio, Uni K Wax also allows customers to&nbsp;<a href="https://unikwax.zenoti.com/webstoreNew/services?utm_source=1851franchise.com&utm_medium=article&utm_campaign=uni-k-wax-technology-premium-customer-experience-2726047" target="_blank" rel="nofollow">schedule appointments online</a>. The check-in process is streamlined as well, with kiosks that allow customers to check themselves in once they arrive. Uni K Wax also provides its customers with a&nbsp;<a href="https://www.unikwax.com/app-download/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=uni-k-wax-technology-premium-customer-experience-2726047" target="_blank" rel="nofollow">free app</a>, detailed below, that they can use to book their appointments and check in automatically upon arrival.“We use iPads for check-ins, which alerts the Waxer of a customer’s arrival immediately on their own iPad devices,” Ponce said. “This ensures that, regardless of what our coordinators are doing when a customer arrives — whether they’re on the phone, checking another customer out, etc. — it will not impact the appointment time.”Prior to treatment, new customers are asked to fill out an intake form that consists of four questions. This can be done online prior to arriving at the studio, but Uni K Wax also gives customers the option to complete the form on an iPad when they’re checking in. Once the form is submitted, the waxers in the studio can see the information on their own tablets.“It’s four very basic questions, but that provides us with a lot of insight in order to offer that customer the best service possible,” Ponce explained. “The Waxer can go through the questions and better understand how to treat the customer’s skin. We work to leverage technology to tailor the service that we’re going to provide and how we’re going to advise the customer for post-care — what to expect, when we want to see them, and so forth.”<h3>Uni K Wax App Provides Convenient Customer Touchpoint</h3>The Uni K Wax app, which is available from the&nbsp;<a href="https://apps.apple.com/us/app/uni-k-wax/id1477839276?utm_source=1851franchise.com&utm_medium=article&utm_campaign=uni-k-wax-technology-premium-customer-experience-2726047" target="_blank" rel="nofollow">App Store</a> and&nbsp;<a href="https://play.google.com/store/apps/details?id=com.zenoti.unikwax&amp%3Bhl=en_US&amp%3Bgl=US&utm_source=1851franchise.com&utm_medium=article&utm_campaign=uni-k-wax-technology-premium-customer-experience-2726047" target="_blank" rel="nofollow">Google Play</a>, lets customers access their accounts on their phones, giving them the option to book new appointments, rebook previous services, track their Uni K Wax Rewards points and more.“From the app, our customers can check in automatically upon arrival,” Ponce said. “They have access to their purchases and their usage. They can make appointments and even pay for their service.” The app also makes it simple for customers to refer their friends to Uni K Wax by providing them with a sharable code that lets the system keep track of referral dollars earned based on who came in.<h3>On-Site Laboratories Prepare the All-Natural Wax Daily</h3><a href="https://1851franchise.com/uni-k-wax/uni-k-wax-revolutionizes-the-industry-with-elastikwax-a-mothers-pioneering-innovation-of-best-in-class-waxing-2724003">Uni K’s specially formulated wax</a> is a proprietary, all-natural solution of beeswax, pine resin and other proprietary ingredients that can be safely used on skin of all types and colors without the risks of hypopigmentation. “The ‘natural’ means that it’s gentle,” Ponce said. “The ‘natural’ means that if you have sensitive skin, you’re going to be okay. The ‘natural’ also means that&nbsp; there’s less allergens and no chemicals. Our wax doesn’t even have gluten. So ‘natural’ makes all the difference.”The wax is prepared on-site daily at each Uni K Wax location. “We have a whole room — The Wax Lab is what we call it — that’s dedicated to melting down the wax from its original form to the temperature and consistency that we use,” Ponce said.When customers check in for an appointment, Uni K’s point-of-sale system automatically pre-measures the wax pour depending on their profile and the service(s) they’ve selected. This information is relayed instantly to the lab assistants in charge of preparing the wax. “They have an iPad in the lab where they’re seeing each customer and what they’re coming in for,” Ponce said. “They’re making sure the wax is ready specifically for that customer’s visit, at the right temperature, prior to their arrival.”The result is a completely sanitary experience that doesn’t waste any wax. This also allows Uni K to adhere to its One Wax Guarantee of “one customer, one warmer.”“When you come in, we’re going to dispense just enough wax into the warmer to be used exclusively by you,” Ponce said. “Once we’re done with your service, we’re going to bring that warmer back to the lab, we’re going to disinfect it with high-grade alcohol and then we’re going to put it back into rotation. That’s what we call our One Wax Guarantee and it happens with every single service that we perform on a daily basis.”<h3>Refined Waxing Process Delivers Skin-Friendly Hair Removal</h3>When founder&nbsp;<a href="https://www.linkedin.com/in/noemi-grupenmager-33763828/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=uni-k-wax-technology-premium-customer-experience-2726047" target="_blank" rel="nofollow">Noemi Grupenmager</a> originally started Uni K Wax back in 1993, she was frustrated by the poor options that were available for her and her daughters at the time. Part of that frustration stemmed from the fact that the process was so painful, an association that has stuck with waxing to this day.“You’ve probably seen the movies where it’s the 40-year-old virgin lying on the table,” Ponce said, “and they lay down a strip of wax and they place a piece of cloth on top of it and they rip it. That’s how many waxing studios do it. But because our wax is natural, we apply it at body temperature and we remove it without the need of strips or anything else. So ‘natural’ in this case really does make all the difference.”Technology Helps Drive Revenue for Uni K WaxWhen it comes to how technology optimized the business, Uni K Wax runs on strictly timed services, Ponce says, so the streamlined check-in and customer processing has the additional benefit of keeping the waxers on schedule.“We can not only be proactive in having everything ready and doing the legwork prior to the customer’s arrival,” Ponce said, “but we can also schedule ourselves better in the studio to be able to have the staff at the right time. We can also service our customers better because there’s not a paper form; the questions are already done. We can meet the service time and make sure we’re on time for the next appointment. Everything kind of falls into place. So all of that drives the revenue. We’ve seen a positive impact because we’re just that much more efficient.”Overall, perhaps one of the things that sets Uni K Wax apart from so many other businesses is that it has embraced technology as a means to augment its human staff rather than replace it. The brand’s goal is to provide a premium customer experience while maintaining a high-touch, quality human connection throughout.&nbsp;“We go above and beyond,” Ponce said. “[Uni K Wax provides] a best-in-class experience, and we’re the only ones to do that.”For information about franchising opportunities with Uni K Wax, please visit&nbsp;<a href="https://1851franchise.com/uni-k-wax/info">https://1851franchise.com/uni-k-wax/info</a>.

Uni K Wax: Technology Creates a Premium Customer Experience

1851 Franchise

Executive Director of Operations Frank Ponce explains how the venerable waxing and hair-removal franchise provides a high-touch, quality customer experience through streamlined check-ins and deeply personalized service.

How Uni K Wax Leverages Technology To Create a Premium Customer Experience

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How much can franchisees make? It’s a question many prospective owners ask before investing in a franchise. While earnings tend to be driven by variables such as industry, location and general management skills, a proper understanding of the key factors driving profitability can help franchise owners develop expectations that are realistic.&nbsp;Multi-unit franchisee&nbsp;<a href="https://www.linkedin.com/in/mangesh-patel-9368569/">Mangesh Patel</a>, who’s readying the launch of six&nbsp;<a href="https://www.beefobradysfranchise.com/">Beef ‘O’ Brady’s</a> restaurant locations in the Macon, Georgia area, shares insights from his franchising experience.<h2>Understanding Franchise Income</h2>Keeping operational costs in check can have a major impact on overall earnings. Taking a proactive approach to expenses such as food and labor, as well as payroll and scheduling, can help align actual franchise income with general expectations for the business.“I just had a meeting with a couple of people, and they said, ‘You talked about a 25% profit margin, but I’m only doing 12%.’ So, I looked at the figures they sent me,” Patel said. “Their&nbsp;<a href="https://1851franchise.com/calculate-restaurant-franchise-profit-2730476">restaurant</a> food cost was running at 37%, which should be around 30%. The national average is about 32%. If I do things correctly, my average food cost needs to be at or below 30%. And payroll should run around 18%. But many people run 25 to 28%.”So,&nbsp;<a href="https://1851franchise.com/unraveling-franchise-earnings-how-much-can-you-really-make-2723935">how much can franchisees make</a>? Here are five areas to consider.<h2>Practical Tips for Prospective Franchisees</h2><ol><li>Control Costs From Day One:&nbsp;It’s important to monitor payroll, food and supply costs closely. Overstaffing and inefficiencies can quickly reduce profits.</li><li>Plan For The Opening Surge:&nbsp;Traffic within the first few months of opening is likely to be higher. It’s important to adjust staffing and inventory accordingly, and pay close attention to how those levels change as time goes on.</li><li>Invest In Training:&nbsp;Properly trained workers can help reduce waste and improve overall service, which has a direct effect on net income.</li><li>Understand Your Market:&nbsp;Each market is unique and revenue potential will vary depending upon location, demographics and competition.</li><li>Track Metrics Regularly:&nbsp;Food cost percentages, labor ratios and weekly sales data act as key indicators operations may need to be adjusted.</li></ol><h2>What Profitability Really Comes Down To</h2>Patel notes that if franchise owners manage labor and costs properly, it’s not impossible to achieve strong cash flow even in the first year, bucking some franchising trends.So,&nbsp;<a href="https://1851franchise.com/how-much-can-you-make-as-a-franchise-owner-2724761">how much can franchisees make</a>? While results tend to vary, careful planning, disciplined operations and a proactive approach to assessing initial costs are essential. But by grasping and guiding the elements that drive franchise profitability, franchise owners can maximize overall business earnings, scaling a business that’s sustainable financially over the long term.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

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Family has always been at the heart of everything for sisters&nbsp;<a href="https://1851franchise.com/griswold-franchise-oklahoma-city-north-manar-landis-maha-zirn-kashoor-2730454">Manar Landis and Maha Zirn-Kashoor,</a> so when they began looking for a new business venture, it only made sense that they’d do it together. Today, the pair are proud&nbsp;<a href="https://griswoldhomecarefranchise.com/">Griswold</a> franchisees, combining their complementary skills and shared compassion to make a difference in the lives of seniors and&nbsp; families in their community. For Zirn-Kashoor and Landis, the decision to go into business together was as natural as their lifelong connection.“The short answer,” Zirn-Kashoor said, “is that it’s always the right time as a family to be together. We were both in the right place to start that one.”Though life had taken them in different directions — with families, careers and homes of their own — the sisters never lost touch. “We were always in contact,” Zirn-Kashoor said. “Almost every year we saw each other. So when the idea of the business came, it was only natural that we were both ready for it and said, ‘Let’s go for it.’”That shared readiness made the decision simple: it was time to&nbsp;<a href="https://1851franchise.com/griswold/how-griswold-home-care-provided-a-more-meaningful-career-for-these-franchisees-amid-the-pandemic-2715838">build something meaningful together</a>.<h2>From Sisters to Business Partners</h2>Transitioning from family members to business partners came smoothly for the pair. “Because we know each other quite well, it came very naturally,” Zirn-Kashoor said. “We recognized my strength, her strength, where we can complement each other — and it’s working so far.”The two sisters developed a natural division of responsibilities, allowing each to focus on what she does best. That balance has only strengthened their bond. “It brought us even closer to each other,” Zirn-Kashoor said. “Usually, when you have family, each one goes to their business or work and then maybe you meet at dinner or on weekends. Now we are combining all this — we see each other even more now. It added positively to the dynamic.”<h2>Why Griswold?</h2>When it came time to choose a brand, Landis led the research — and&nbsp;<a href="https://1851franchise.com/griswold/info">Griswold</a> quickly stood out. “She asked around, looked into different franchises, and it was the reputation of Griswold,” Zirn-Kashoor said. “From the first moment we spoke with them, it felt like we were joining a family.”That sense of belonging only deepened as they met other franchisees. “They are very professional, but there is also a warm environment,” Zirn-Kashoor said. “When we met other franchisees at a couple of events, it felt like family. It just enhanced our feeling that this is the right company we want to join.”<h2>A Family-Owned Business With a Human Mission</h2>As sisters and co-owners, Zirn-Kashoor and Landis believe their family connection adds real value to how they lead their business and care for their clients. “It’s an added value to be family working together,” Zirn-Kashoor said. “We know how to divide the work, who’s responsible for what, and sometimes we combine our efforts on certain areas where we can bring an even better outcome.”That collaboration is rooted in shared purpose. For the sisters, Griswold’s mission resonated deeply. “The story of Jean Griswold is very touching and impressive,” Zirn-Kashoor said. “It’s not money-oriented — it’s very human and people-oriented. That’s what really drove us. Otherwise, any business you can start somewhere and think about profit. This is not the easiest one, but we chose it on purpose because we can relate to it … When you think about it, we are helping vulnerable people — people in need — and that’s something we are already proud of.”<h2>Building a Legacy of Care and Connection</h2>More than just a business, Zirn-Kashoor and Landis see their Griswold franchise as a legacy — one rooted in compassion and community. “We are certain that our hard work will bring very fruitful income,” Zirn-Kashoor said, “and we hope that this is the legacy we can keep as a name for us, for our children and for our family later on. There cannot be a better legacy than helping people in need and caring for the community.”Even amid the challenges of launching a business, the sisters have found unexpected joy in the journey. “The most surprising part is how much fun we are having,” Zirn-Kashoor said. “We knew we would enjoy it, but we didn’t know it would start from day one. We keep reminding each other not to forget to have fun and enjoy the journey.”

Why Two Sisters Chose Now to Build a Purpose-Driven Home Care Business With Griswold

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For&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-these-tenured-franchisees-continue-to-grow-with-trublue-2726985">Tim and Kay Diemont</a>, owning a&nbsp;<a href="https://www.trubluefranchise.com/">TruBlue Home Service Ally</a> franchise in Yorktown, Virginia, is a shared purpose. Over the past decade, the couple has built one of&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/info">TruBlue’s</a> most successful and enduring operations, all while strengthening their marriage, deepening their community connections and setting an example for what family-owned franchising can achieve.By the time TruBlue came into their lives, both Tim and Kay were ready for a new chapter.“Tim was working as a regional director of stores and in charge of the East Coast. I had been with the same architectural firm for 20 years,” Kay said. “Tim was tired of the corporate demands, traveling and wanted to be home more. He also wanted to be doing something that would be rewarding and help in our community — the community where we raised our two sons. My employer was getting ready to retire and, since [Tim and I] had always wanted to work together, the timing seemed perfect for both of us.”The couple’s shared vision aligned perfectly with&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/why-trublue-is-a-strong-franchise-choice-in-the-growing-senior-industry-2728519">TruBlue’s mission of helping seniors and busy families maintain their homes with ease and peace of mind</a>.<h2>From Marriage Partners to Business Partners</h2>Transitioning from life partners to business partners came naturally to the Diemonts.“Since we were already partners, this new partnership was an easy transition,” Kay said. “Tim knew how to manage people and had been in a leadership position for many years. I was already trained administratively and had worked in marketing for both the architectural firm and for a local mayor. So, my community connections were very strong in this area.”Their complementary skill sets have proven invaluable. A U.S. Air Force veteran originally from Michigan, Tim brought strong operational and leadership experience from his years managing retail teams. Kay, who has lived in the Yorktown area her entire life, leveraged her local relationships and administrative background to handle marketing and office management.The couple’s oldest son, Derrick, is a systems engineer who has contributed to the business over the years. “His expertise with setting up our computer needs and just his overall help with the business was and continues to be a huge plus,” Kay said.The Diemonts say that working together has improved their&nbsp;<a href="https://1851franchise.com/strategicfranchising/work-life-balance-as-a-franchise-owner-is-it-possible-2728825">work-life balance</a> rather than complicating it. “Since we work together, our schedules are the same,” Kay said. “We can take as much time off as we want or need, and we enjoy traveling extensively every year.”<h2>Choosing TruBlue for Their Family’s Next Chapter</h2>When the Diemonts first began exploring franchise ownership, they were drawn to opportunities that allowed them to&nbsp;<a href="https://1851franchise.com/the-top-25-franchise-brands-committed-to-serving-their-communities-2724335">serve their community</a>.“Tim was looking into a senior care franchise and at the time the one he was interested in pursuing was already taken in our area,” Kay said. “The person he was speaking with at&nbsp;<a href="https://strategicfranchising.com/">Strategic Franchising</a> mentioned a new franchise they were developing. It sounded like a perfect fit for someone who already knew managerial and handyman skills. We were one of the first to open a TruBlue, and we have been the proud owners since 2013.”The TruBlue model — focused on home maintenance, handyman services and senior safety — felt like the right blend of purpose and practicality. “Tim always had faith and knew we would be a success,” Kay said. “The model for TruBlue was perfect! Our co-workers, family and friends loved the concept, and we had customers lined up before we ever purchased our territory.”<h2>Family Ownership in Action</h2>As business partners, the Diemonts run their franchise with the same&nbsp;<a href="https://1851franchise.com/how-a-franchisor-can-cultivate-a-strong-franchise-community-2722789">teamwork and communication</a> that have defined their marriage for nearly five decades.“We have great partners, who are like-minded to bounce ideas through,” Kay said. “All our employees know they can come to either one of us with a question or a problem and 98% of the time, they will get the exact response from us. The other small percentage is only due to Tim’s knowledge of certain handyman jobs and mine would be administrative questions regarding invoicing or payroll.”That united front has helped them build a loyal team and a strong reputation throughout Yorktown and the surrounding Peninsula communities. “Our client base is strong because we provide our customers with a good service at a great value, and it is continually growing,” Kay said. “Our employees are happy to be a part of our team and we are sure all of them would stay with or continue with any new owner, whether it be family or someone new.”<h2>Building a Family Legacy</h2>After more than 10 years in business, the Diemonts have watched TruBlue grow from a small emerging concept into a&nbsp;<a href="https://1851franchise.com/trubluehomeserviceally/trublue-accelerates-growth-in-2025-with-record-breaking-midyear-momentum-2730055">nationally recognized brand</a>. But for them, the most important growth has been personal — and local.“Hopefully, we have built a business that either one of our sons would be proud to carry on in the future,” Kay said. “Our client base is strong because we provide our customers with a good service, at a great value and it is continually growing.”The couple takes special pride in supporting local seniors, veterans and busy families. “Making our customers and employees happy and doing something good within our community for our seniors and veterans has been the most rewarding,” Kay said. “As a veteran and family-owned business, we take great pride in providing a service to those who have served our country and to their families. For our seniors and busy adults, providing them with peace of mind and someone they can trust in their homes is a very big deal to us as a company and as a family. Everyone’s home is their castle, and we always hope TruBlue of Yorktown makes them feel that way.”<h2>The Rewards of Working Together</h2>When asked about the hardest or most surprising part of running a family business, Kay didn’t hesitate: “Probably how easy it has been to work together. Nothing has been hard about it for us personally. Our skill sets matched pretty good.”For Tim and Kay, the past decade has been defined by collaboration, connection and community — and the next one promises more of the same.“Overall, everything we dreamed about running our own business has come true,” Tim said. “This is a great way of life.”

Why This Couple Left Corporate America to Build a Community-Focused TruBlue Business in the Town Where They Raised Their Sons

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<a href="https://kbpbrands.com/">KBP Brands</a>, the multi-brand franchisee group with over 1,100 restaurants across 32 states,&nbsp;<a href="https://www.prnewswire.com/news-releases/kbp-brands-doubles-down-on-sonic-with-78-restaurant-acquisition-302695591.html">has announced</a> its acquisition of 78 additional SONIC units. The new units are spread across Ohio, Kentucky, North Carolina, Tennessee and Virginia.This is the second SONIC acquisition KBP has completed in less than two years, and it makes KBP the fourth-largest SONIC franchisee in the system with 164 total locations across eight states.“We’ve had a successful five-year partnership with Inspire Brands and have seen strong results from our initial SONIC purchase,” KBP CEO&nbsp;<a href="https://www.linkedin.com/in/mike-kulp-820820">Mike Kulp</a> said in a statement. “We look forward to expanding that with a larger footprint and additional operational efficiencies.”KBP is one of the country’s largest franchisee groups, reporting approximately $1.5 billion in annual sales across its portfolio, which includes KFC, Taco Bell and Arby’s, another Inspire Brands franchise."Our relationship with KBP Brands continues to grow due to their operational excellence and our shared commitment to guest satisfaction and a culture that champions innovation," said&nbsp;<a href="https://www.linkedin.com/in/john-kelly-b48426b">John Kelly</a>, brand president at SONIC. "KBP's expansion with SONIC demonstrates their dedication to our vision and the brand's long-term growth."Read the full press release&nbsp;<a href="https://www.prnewswire.com/news-releases/kbp-brands-doubles-down-on-sonic-with-78-restaurant-acquisition-302695591.html">here</a>.Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="http://www.1851growthclub.com">www.1851growthclub.com</a> and start your journey.

How Uni K Wax Leverages Technology To Create a Premium Customer Experience

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