Austin Green and his business partner, Javier Castro, knew stepping into franchise ownership would be no small feat. Now, a little over a year into his experience with United Water Restoration Group (UWRG), the duo has taken the challenges of running a business head-on, turning obstacles into opportunities and setting a strong foundation for growth.

According to Green, his focus on making connections with his customers has been a driving force in his success. “Earning trust and building relationships with clients that are not necessarily familiar with your brand has been both a unique challenge,” he said, “but it also has turned into a fantastic opportunity to come in and paint a portrait for a client or customer of what our brand is and what it can be.”

Green isn’t shy about crediting UWRG’s corporate team for much of his franchise’s early success. “They have been so supportive of us,” he said. “Of course, they’ve allowed us to follow a system and they’ve trained us on a system that works in a franchise format, but they've also allowed us to voice our own opinions and help generate ideas that will continue to drive the brand forward.”

The corporate team’s involvement goes beyond training. From website development to search engine optimization and even support with accounts receivables, UWRG has provided the tools Green needs to focus on growing his business. “A lot of the systems and resources that are provided to us by our corporate office allow us to do that very seamlessly,” Green said.

Day-to-day operations rely on one thing above all else: clear communication. Green’s dedication to staying connected ensures the team is always on the same page and ready to tackle any challenges that come their way. “Constant communication is something that we value so much within our actual franchise team,” he said. “We are all on group chats and email chains and stay very connected throughout the day and even throughout the weekends.”

Green’s ability to adapt, coupled with his hands-on leadership style, has helped him and his team thrive in an unpredictable field. “One thing that you can count on is that no day will be the same,” he said. “Every day will bring along unexpected opportunities that constantly keep you on your toes and require you to achieve a level of dedication to your customer base and to your team.”

Green remains excited about what the future may hold and, while maintaining the strong relationships he and his team have built remains a priority, he is focused on expanding his reach and creating new opportunities. “Going into 2025, we're really eager to branch out and establish ourselves more in our market and be a bit more open to the prospect of new clients,” he said.

When asked what he’s most proud of, Green doesn’t hesitate to point to the effort he and his team have put in; he credits this hard work for driving his franchise forward. “We have achieved metrics and capitalized on opportunities that typically would not come to a young restoration franchise,” he said. “So, we're very proud of the fact that we have surpassed the likely expectations of not only our peers but also ourselves.” 

Green’s experience as a UWRG franchisee highlights the value of building a winning team and leveraging the right support systems. His story is a reminder that with the right mindset and resources, it’s possible to turn even the toughest challenges into stepping stones for success.

To find out more information on costs to buy this franchise, please visit https://1851franchise.com/unitedwaterrestoration.