How United Water Restoration Group Supports Franchisees

With over 40 units across the U.S., United Water Restoration Group (UWRG), a leading restoration and reconstruction franchise, has established a strong business model and robust support system for franchise owners to ensure they’re able to exceed clients’ expectations every time. UWRG ensures franchise owners are supported before they launch, when they begin operations and throughout the lifetime of their business.

“We have eight full-time people on our support team, which is much more staff than most franchises of our size have,” explained Bob Moore, president of UWRG. “All of these people have proven themselves within the industry and in their respective areas. We have people who have run restoration companies, people who have owned their own businesses before, and I’ve been a franchise owner for seven years. And because we have UWRG Corporate locations, we understand intimately what franchise owners are going through and feeling.”

Firsthand experience in a support team is crucial as it provides expertise and a level of proactive support that individuals without industry experience cannot provide. These experts are involved in franchise owners’ initial training, which includes 80 hours of training at the corporate headquarters, 32 hours of hands-on training, and ongoing support.

UWRG Understands That Emergency Relief Businesses Can Require Emergency Support

Notably, UWRG doesn’t limit its expert support to standard business hours. As an emergency response franchise, UWRG owners may be called on during evenings or weekends, and the support team is available during these times, too, to ensure they’re able to deliver a great client experience.

“We offer round-the-clock support. We support emergency services businesses, and our support is like an emergency service to them,” explained Moore. “That’s one of the biggest things our franchisees love about our team and support. I know of brands where, if an owner has a question after five p.m., it’s hard to reach someone, and they might not get the answers they need.”

This after-hours support can be situational, providing in-the-moment expertise to a franchise owner working on a specific project, or it can take the form of a wider-reaching emergency response effort.

“We have the ability to turn our corporate headquarters into a call center for franchise owners who have experienced extreme weather events,” said Moore. “If an area gets a deep freeze or is hit by a hurricane, franchise owners can divert their phones to us and we help them manage that workload.”

In cases like these, the corporate team manages incoming calls and keeps a running list of individuals in need of UWRG’s services. This way, franchise owners can focus on getting teams organized and out into the community,  collaborating with the corporate team to start the next project as teams and equipment become available.

Because extreme weather events can leave hundreds of people in a single community in need, streamlining the process and allowing franchise owners to focus on actionable steps rather than incoming calls. This allows the UWRG teams to have an even greater impact.

Ongoing Outreach Ensures Franchisees Are Supported on a Regular Basis

While UWRG is diligent about providing support in emergency situations, it doesn’t overlook the value of consistent ongoing support. 

“We have regular meetings with our franchise owners,” said Moore. “Our digital and field marketing team will meet with franchise owners about leads and how they’re doing. We have operations calls, and sometimes we have all-hands-on-deck calls. It’s collaborative, and we talk with franchise owners about new projects they’re taking on, whether they’re looking to grow or if they’re struggling with any aspect of the business.”

After building a strong foundation with robust initial training and onboarding, members of the UWRG support team work proactively, both with each other and franchise owners in the field, to streamline operations, provide feedback and answer questions. This ensures owners always feel equipped to continue running a successful restoration business while providing the top-notch client experience UWRG is known for.

To find out more information on costs to buy this franchise, please visit https://1851franchise.com/unitedwaterrestoration