United Water Restoration Group

<a href="https://uwrgfranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-closes-out-2022-with-44-year-over-year-growth-as-they-continue-to-dominate-the-restoration-industry-2720891" target="_blank" rel="nofollow">United Water Restoration Group</a> (UWRG), the 86-territory franchise brand that has provided premier restoration and reconstruction services for nearly 15 years, has seen great success in 2022 as it added new locations and implemented new measures as a company.&nbsp;This year, UWRG had a total of seven signings and five new openings, bringing their total number of units to 86. The brand also saw impressive year-over-year sales growth of 44% over 2021.&nbsp;“This has been a fantastic year for UWRG, and we are excited to take this momentum into 2023,” said&nbsp;<a href="https://www.linkedin.com/in/bob-moore/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-closes-out-2022-with-44-year-over-year-growth-as-they-continue-to-dominate-the-restoration-industry-2720891" target="_blank" rel="nofollow">Bob Moore</a>, Vice President of Development &amp; Operations at&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration">UWRG</a>. “Helping people recover their most valuable assets and get back to normal life after a disaster is an essential community service, and UWRG will continue to be a dominant force in the restoration industry.”In 2022, the franchise began working with&nbsp;<a href="https://www.raintreegrowth.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-closes-out-2022-with-44-year-over-year-growth-as-they-continue-to-dominate-the-restoration-industry-2720891" target="_blank" rel="nofollow">Raintree</a>, a franchise development organization, to reach its development goals of expanding to over 150 units in the next two years. Raintree will leverage its in-depth expertise and processes to help connect UWRG with qualified and passionate franchisee prospects across the country.&nbsp; &nbsp;“There is an ability, even in a contested market, for UWRG to serve their community at a higher standard,” said&nbsp;<a href="https://www.linkedin.com/in/linton-dowling/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-closes-out-2022-with-44-year-over-year-growth-as-they-continue-to-dominate-the-restoration-industry-2720891" target="_blank" rel="nofollow">Linton Dowling</a>, Vice President of Marketing at Raintree. “Their focus on customer service and not being tied to insurance companies trying to cut corners stands out above all those franchises even in competitive territories.”"With so much to celebrate this year and so many new owners joining the family, UWRG also got together to hold its first owner's conference in Ormond Beach, FL. The conference featured training, interactive informational sessions, opportunities for networking, and an awards night honoring franchise owners for their achievements. The conference was a huge success for all of the franchisees in attendance.&nbsp;“This needed to happen, and I think it has been extremely beneficial,” said&nbsp;<a href="https://www.linkedin.com/in/pdepaul/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-closes-out-2022-with-44-year-over-year-growth-as-they-continue-to-dominate-the-restoration-industry-2720891" target="_blank" rel="nofollow">Phil DePaul</a>, a UWRG franchisee from Long Island. “It was lively, engaging, highly interactive and structured in a way where I think we all walked away with some great takeaways to implement back home.”&nbsp;As UWRG expanded this year, Moore says the company has made sure to stay true to its commitment to help homeowners and business owners recover from unforeseen events. In September, for example, as Hurricane Ian came through Florida and caused massive damage, several UWRG locations stepped up and undertook massive commercial and residential water damage restoration services to help their communities return to a state of normalcy.&nbsp;“We assisted hundreds of property owners in the wake of hurricane Ian,” said Moore. “Our teams were ready to answer the call and assist when travel advisories permitted.”&nbsp;DePaul and his team from Long Island were among those to travel down to Florida and offer their services to the community.To check in with its expanding system of franchisees after such a groundbreaking year, UWRG participated&nbsp;in its first&nbsp;Franchise Business Review Survey in 2022. The survey included a detailed breakdown of overall franchisee satisfaction. It covered critical areas of training, support, marketing, operations, communication, franchisee-franchisor relations and more. UWRG scored exceptionally in all categories, outpacing the averages for the home services brands surveyed.&nbsp;Looking ahead to 2023, the brand hopes to have 25 new franchisees, according to Moore. Every city in the U.S. experiences water, fire, mold or structural damage, so UWRG owners can thrive anywhere, but current target markets include metropolitan areas such as Dallas–Fort Worth, Chicago, Baltimore and Washington DC.About United Water Restoration GroupSince 2008, United Water Restoration Group (UWRG) has helped thousands of home and business owners restore properties to pre-loss condition. Through a commitment to excellence and a focus on personal attention, clients’ expectations are exceeded every time, without exception. Today, with a philosophy of hiring the best staff to provide professional restoration services, UWRG has grown to more than 80 locations and maintains a level of customer service rarely seen in the industry. Although UWRG assists those experiencing disasters, this growing, recession-proof industry is also supported by fundamental infrastructure issues like aging systems and reconstruction. The scope of the industry is large: water damage alone accounts for the second most filed type of insurance claim in the U.S., with 14,000 Americans experiencing water damage every day. As economic losses continue to occur, additional company growth and new location development are in UWRG’s sights. With this high demand for restoration services, now is the perfect time to become part of this growing market as an independent restoration franchise owner. To learn more about franchise opportunities, click&nbsp;<a href="https://uwrgfranchise.com/start-today/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=united-water-restoration-group-closes-out-2022-with-44-year-over-year-growth-as-they-continue-to-dominate-the-restoration-industry-2720891" target="_blank" rel="nofollow">here</a>.

United Water Restoration Group Closes Out 2022 with 44% Year-Over-Year Growth as They Continue to Dominate the Restoration Industry

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The premier provider of restoration and reconstruction services had five new openings in 2022, working towards its goal of 60 to 75 units by 2024.

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When a home or business is affected by water, fire, mold, or storm damage, the problem is not only structural. For many people, it also brings stress and uncertainty.<a href="https://uwrgfranchise.com/">United Water Restoration Group</a> (UWRG) has built its approach: helping customers plan for the unplanned. From the first phone call through project completion, the brand focuses on bringing clarity, structure and support to situations that feel anything but predictable.Here’s how that approach comes to life at every stage of the customer experience.<h2>A Calm, Empathetic First Call</h2>The restoration process usually begins at a difficult moment.&nbsp;<a href="https://www.linkedin.com/in/bob-moore/">Bob Moore,</a> President of&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration">UWRG</a>, said teams are trained to recognize that callers may be overwhelmed or unsure of what to do. This first interaction is designed to quickly bring a sense of control to an otherwise chaotic moment, the first step in helping customers plan for what comes next.“One of the things that we really focus on is being very empathetic when that first call comes in,” he said. “It usually means something bad has happened either to the homeowner or the business owner.”Teams work to gather the information they need while also helping the caller feel more at ease. The goal is to convey that UWRG has the situation under control and is there to help.During that initial call, UWRG confirms everyone is safe, collects details about what occurred, and determines whether immediate steps are needed. If a water source has not been shut off, for example, the team can help connect the customer with a plumber.Setting expectations is also part of the conversation.“We try to set an accurate expectation about how long it is until someone can get on site,” Moore said. “That person will be reaching out to them and giving them a call to let them know they are on the way.”<h2>On-Site Assessment and Clear Education</h2>Once a technician arrives, the focus turns to understanding the full scope of the damage. When possible, teams walk customers through what they are seeing and explain how different types of damage can affect a property. By breaking down what happened and what comes next, UWRG helps customers move from uncertainty to a clear, actionable plan.“A big part of what we do is educating that homeowner or business owner on the current status of their property and the impact of what just happened,” Moore said.Many customers have never worked with a restoration company before. That lack of familiarity can make the situation feel worse.&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration/how-united-water-restoration-group-creates-lasting-client-relationships-by-prioritizing-trust-and-quality-service-in-restoration-2730506">UWRG aims to take the mystery out of how the customer can move on from the disaster</a>.&nbsp;“Having that person show up at the site, educate them on the process, talk them through what that job would look like, how long it would possibly take, and take them through to the end is very helpful,” said Moore.<h2>Acting as an Advocate for the Customer</h2>For many customers, navigating insurance is one of the most unpredictable parts of the process. UWRG’s role as an advocate helps bring structure to that uncertainty.“We also want to act as advocates for them,” Moore said. “Because they often don’t know anything about the process or what they need to do.”UWRG works closely with insurance carriers when necessary. However, Moore said the brand’s primary responsibility remains with the property owner. That message helps customers feel they have someone on their side during a challenging situation.<h2>Consistency Across the System</h2>Delivering a positive experience requires consistency across locations.“That consistency starts with that initial training and really stresses the key points,” Moore said.The brand also reviews recorded calls and monitors performance. If a location’s closing rate declines, teams may listen to initial calls to identify areas for improvement. Those tools allow UWRG to address issues early and maintain service standards across the system.<h2>Communication That Fits the Customer</h2>Clear communication continues throughout the job. Some updates are automated through UWRG’s technology. Others are handled directly by local teams.“We have some customers that say, ‘Phone calls just don’t work for me, I’m very busy, I prefer text messages.’ We make those notes in our system and act accordingly,” said Moore.&nbsp;Whether by phone or text, customers know who is coming, when they are arriving and what step comes next. Consistent, tailored communication ensures customers are never left guessing, a critical part of helping them feel prepared, even when the situation itself was not.<h2>Why the Customer Experience Drives Growth</h2>Ultimately, UWRG’s customer experience is designed around a simple idea: when the unexpected happens, people don’t just need restoration services, they need a partner who can help them navigate what comes next.By combining empathy, education and clear communication, the brand helps customers plan for the unplanned, and move forward with confidence. UWRG’s focus on serving the property owner first is a major driver of the brand’s expansion. Some competitors, he said, appear to prioritize relationships with insurance companies.“One of the things that we pride ourselves on is that we work for the homeowner or the business owner,” said Moore. “We see quite a bit of reviews saying things like, ‘Your team was so wonderful, they were my hero, they rescued me.”For prospective franchisees, this model demonstrates how a customer-first approach can translate into steady demand and long-term opportunity.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration">https://1851franchise.com/unitedwaterrestoration</a>.

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From the first call to final walkthrough, the brand brings clarity, communication and calm to life’s most unpredictable moments.

When the Unexpected Happens: How United Water Restoration Group Helps Customers Plan for the Unplanned

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<a href="https://www.linkedin.com/in/chrissy-gregory-258bb4b/">Chrissy Gregory</a> spent years helping restoration franchise owners grow their businesses. As vice president of franchise operations at&nbsp;<a href="https://uwrgfranchise.com/">United Water Restoration Group</a> (UWRG), she worked closely with operators across the system to strengthen operations and scale their locations.In 2024, Gregory decided to apply that experience to a business of her own. An opportunity to purchase a&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration">UWRG</a> franchise in Port St. Lucie, Florida, aligned with a goal she had carried since childhood. Gregory moved into ownership while continuing her leadership role with the brand. Within a year, the location became a record-setting performer.Gregory’s interest in restoration developed during a long career in home services and a desire to help people. Homeowners often contact restoration professionals after sudden property damage. Clear guidance can bring stability during a stressful time.“I was attracted to the restoration industry because of the ability to help people in some of their worst times,” Gregory said. “My entire career has been in the home service industry, but it really wasn't until I got a taste of restoration that I said, ‘Oh, this is what I'm supposed to do. This is what I'm meant for.”<h2>Applying Corporate Experience to Ownership</h2>Gregory joined UWRG’s leadership team to help franchise owners improve their businesses. Her role placed her close to the operational realities of running a restoration company.“What really drew me to UWRG is kind of the same sense but on the franchise owner side,” Gregory said. “I very much have an entrepreneurial spirit. I knew since I was a kid that I wanted to own my own business.”Owning a franchise also meant applying the same guidance she had spent years giving to other franchisees. Gregory explained that working on the corporate side creates accountability, since leaders who advise owners must also follow the same operational practices themselves.UWRG supported Gregory’s move into ownership while allowing her to maintain her leadership role with the company. Company leadership allowed Gregory to keep both responsibilities rather than requiring her to choose between them.“The best way they've supported me is by having faith in me to maintain the vice president position as well as ownership of a location. They really had the belief in me that I could be an owner who managed the business from a true owner perspective,” Gregory said.<h2>Leading With a Focus on the Work</h2>Gregory has spent more than two decades working in field services, an industry where leadership roles have traditionally been held by men. Her approach has always been to focus on the work and the responsibility that comes with leading a team rather than viewing her role through the lens of gender.“I’ve never really separated myself,” Gregory said. “To me, it’s just about getting the job done. I’ve been in the field services industry for over 20 years, and I never saw it that way. It was apparent to me that other people might have seen it that way, but I just kept moving on. Got a job to do.”However, Gregory understands that her leadership may encourage other women to enter the industry. Recognition as a role model is meaningful, though she believes results ultimately speak louder than labels.“For those who do look at it that way, is it nice to be a role model? Yes,” Gregory said. “But the job I do speaks for itself.”Women considering restoration or entrepreneurship should focus on the work rather than on their gender and prepare for the industry's demanding nature. The restoration business operates around the clock, which requires a willingness to embrace a 24/7 lifestyle. Business ownership also means stepping into whatever role the company needs at any given time.“Understand that you are the person who fills any open holes,” Gregory said. “If marketing’s not doing well, you’re now the marketer. If field services are not doing well, you’re now in the field. If bookkeeping is not doing well, you now have to be the one to figure that out.”Gregory’s Port St. Lucie location is proof that the strategies she once helped other franchise owners implement can also drive results in her own operation.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/unitedwaterrestoration.">https://1851franchise.com/unitedwaterrestoration.</a>&nbsp;

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The United Water Restoration Group executive-turned-franchise owner quickly built a top-performing location while continuing to support franchisees in her role.

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United Water Restoration Group Closes Out 2022 with 44% Year-Over-Year Growth as They Continue to Dominate the Restoration Industry

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