USA Today: Fast Food Chains Escalate Value Meal Wars as Consumers Seek Affordability Amid Rising Costs

The fast food industry’s value meal competition is intensifying as more chains introduce discounted menu items to attract budget-conscious consumers amid rising dining costs. Initially led by McDonald’s $5 Meal Deal and Wendy’s breakfast bundles, the trend has grown to include Taco Bell’s Luxe Cravings Box and Hardee’s $5.99 Original Bag deal, USA Today reported.  Even sit-down restaurants like Olive Garden and Chili’s have joined the fray, with Olive Garden reintroducing its Never Ending Pasta Bowl and Chili’s expanding its 3 for Me menu.

These value offers are mostly advertised as limited-time promotions, but McDonald’s is considering extending its $5 Meal Deal, which has positively impacted customer perception of the brand’s affordability. However, data suggests that these deals might not be enough to drive sustained sales growth. According to Brigit, a financial app that analyzed millions of transactions, major fast-food chains like McDonald’s, Burger King, Starbucks, Wendy’s and Taco Bell saw sales declines of over 30% from July 2023 to July 2024. This indicates that while customers are drawn to the deals, their overall spending on fast food has decreased.

Industry experts believe that simply offering deals isn’t enough to reverse this trend. Personalization, powered by artificial intelligence (AI), might be the key to success. Retail analytics company Buxton used AI to create several different McDonald’s “key customer personas.” The brand found a variety of responses to the $5 Meal Deal’s appeal, CEO Jim Swift told USA Today.

“As the Value Wars continue, it’s clear that success will depend not just on offering deals but on understanding who those deals are really for,” Swift said. “In the battle for customer loyalty, a one-size-fits-all strategy is not enough. Instead, the key to victory lies in personalization — crafting offers and experiences that speak directly to the diverse lives and values of … customers.”

As the competition heats up, fast food brands must focus on tailoring their deals to meet the varied expectations of their customers, rather than relying solely on broad discounts.

Read the full article here.

For more restaurant news, read these related 1851 Franchise articles: 

• Why QSR Giants like McDonald’s and Taco Bell are Betting on Nostalgia Menus
• Fast-Food Industry Faces Inflation Woes but Hopes for Rebound with Value Deals and Economic Relief
• Z!Eats: What Changed as Zoup! Rebranded to Cater to Younger Consumers