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27-Year-Old Willoughby Resident Combines Personal and Professional Experience To Open First Business On March 20.

Quinn Malone always knew he wanted to be in business, but he never imagined his grandfather being the main reason for his new venture.

By Savannah BilboStaff Writer
Updated 4:16PM 03/30/23

Quinn Malone, a 27-year-old Willoughby resident, has always had an interest in the business world. Growing up in Chardon, he attended Chagrin Falls High School and has a master’s degree in Sports Administration. He went on to work as Assistant Director of Admissions at Notre Dame-Cathedral Latin School and worked in sales for the Cleveland Cavaliers, but he knew he eventually wanted to combine his passion for finance and helping others. 

When his grandfather’s health started failing, Malone and his family stepped in to help him set up his home in order to be able to age in place. Malone thought about how many other families would have to go through the same situation he experienced with his grandfather and did research on services that help prepare families and their senior loved ones to age in place. That’s when he found TruBlue Total House Care, the brand that provides affordable, worry-free living for seniors and hassle-free living for busy adults by providing trustworthy house maintenance services.

After helping his grandfather age in place, Malone knew TruBlue Total House Care was the business that would allow him to help others and become an entrepreneur. At 27, Malone is officially a business owner, and he’s excited to offer Ohio residents a service that will allow them to spend quality time with family regardless of how busy they are. He hopes to gain the trust of his community to rely on him whenever they need help around the house and understands what families go through as their loved ones age. He’s looking forward to making an impact and helping families improve their quality of life, as well as providing job opportunities in the area.


1851 Franchise: Frame your personal story for us. What did you do before franchising, and how did you decide franchising made sense for you?

Malone: I was the Assistant Director of Admissions at a high school (Notre Dame-Cathedral Latin School). Also, I was a financial planner and worked in sales for the Cleveland Cavaliers. I have a master’s degree in Sports Administration, and I knew I wanted to be in business in one way or another. I enjoyed interacting with people, which is why I went in the administrative direction at the high school. However, I realized I wanted to combine all of those things. I enjoyed helping people achieve goals financially, but it wasn’t fulfilling enough. My grandfather's health started failing, and he wanted to do everything he could to stay in the house he built. We had to go into his house and make it senior-proof for him. I started wondering how many other people were going through that as well. I did some research and found TruBlue, which aligned with what I wanted at the time: helping people and serving my purpose. I would be able to help others enjoy quality family time with their loved ones while I get to service them as well. Knowing Trublue is local to Ohio and me being here was also enticing.

1851: What was your perception of franchising prior to becoming a franchisee, and what do you want people to know about franchising now that you are in it?

Malone: I had little knowledge or experience with franchising before jumping into it. After going to training and talking to those in the corporate world, it eased my stress level. You get a national brand, which is huge. 

1851: What made you pick this brand? What excites you most about this company?

Malone: They’re Ohio-based, and I’m in Ohio too. They’re helping people that want or need to be helped, and helping families spend more family time together without having to worry about taking care of parents or grandparents. That all ends up falling into the hands of those they trust in the community, and I’m super excited to interact with my community in a way I haven’t before. It will also have a positive impact on our community. No one wants to leave their home, whether in a skilled nursing facility or nursing home, and the expenses that come with that. Having the ability to stay home is imperative to health and longevity of life.

1851: What do you hope to achieve with your business? What are your plans for growth? 

Malone: I want to help increase the quality of life of those around me, helping them fulfill time with those they love by spending time with less worry. It’s not just people aging but busy families as well. People who need help around their houses, or have a busy schedule and need help with repair or yard work. I want to touch the lives of as many as I can around me by providing an affordable, quality, and dedicated service and a person that they can trust. Right now I have two people working with me and am looking for one or two more.

1851: What is the one thing about your story you want us to know?

Malone: I went through this with my grandpa before knowing what any of this was. He’s my mom’s dad, and a lot of our family lived out of state. So my family went over there and helped him. I have an idea of what people are going through when it comes to these situations within the aging population. My age is both an advantage and a disadvantage in this industry. People can look at me and think I’m too young to have the experience I need. At the same time, they can look at me and think I’m ahead of the game, and know how important this can be as people start aging and become busier. They’ll know this service is around.

1851: What advice do you have for other people thinking about becoming a franchise owner?

Malone: Find something you’re passionate about and can relate to. Dive into that because with purpose, dedication, drive and ambition, it’s doable. No matter where you’re at, just take the leap.

About TruBlue Total House Care:

TruBlue Total House Care® provides a helping hand around the house—inside and out. TruBlue’s services include to-do list chores, handyman services, maintenance, yard work, emergency repairs, seasonal work and preventative maintenance, all handled by a personal House Care Manager. TruBlue strives to provide affordable, worry-free living for seniors and hassle-free living for busy adults by providing trustworthy house maintenance services. TruBlue franchise owners are required to complete the Senior Home Safety Certification program through Age Safe® America. As specialists, TruBlue franchisees will be able to perform Senior Home Safety Assessments and can make those recommended safety modifications if needed.