Franchise News
CNBC: Chick-fil-A is Evolving Customer Service with Tableside Service Bell
Three locations experimenting with Kallpods see sales jump 500 percent
Thanks to a franchise owner’s chance encounter with a gadget at a Hawaiian hotel, Chick-fil-A is seeing profits skyrocket at three of its Texas restaurants.
According to an article on CNBC.com, the locations have garnered improved hospitality scores from customers and a 500 percent revenue increase since partnering with Kallpod, an electronic table-service device. Kallpod gives customers the ability to summon staff members to answer questions, place orders or request management without leaving their seats, allowing Chick-fil-A to incorporate more technology into its restaurants without sacrificing its signature personal service.
"It's all about the experience of the guest. Of course, greater financial returns are great, but that wasn't the thought process when getting [Kallpod]. It was always about continuing to provide a remarkable experience," area manager Devin Deshotel said.
Read the full article here.
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About the Author
Madeline Lena
FollowMaddie has spent her career in the media industry, serving in various editorial roles before migrating into a hybrid content strategy and PR role with No Limit Agency. Her passion for storytelling and love of writing help her create meaningful content on behalf of her clients and fulfill No Limit Agency’s mission to tell people-driven stories.
Maddie is a graduate of Saint Louis University, where she studied Communications with a focus in journalism and media studies as well as Sports Business. In her spare time, Maddie can be found exploring Chicago’s food scene, watching an NBA game or lamenting over her middling fantasy baseball team.
