1851

<a href="https://famoustoastery.com/franchise/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=why-every-server-is-your-server-at-famous-toastery-2717715" target="_blank" rel="nofollow">Famous Toastery</a>, the 25-plus-unit better breakfast, brunch and lunch franchise, is famous for its fresh, made-to-order menu items that keep mouths watering and seats filled. But there’s another aspect of this brand that keeps the doors open, and it’s the longstanding motto of “Every server is your server.”&nbsp;President of Famous Toastery <a href="https://www.linkedin.com/in/michael-mabry?utm_source=1851franchise.com&utm_medium=article&utm_campaign=why-every-server-is-your-server-at-famous-toastery-2717715" target="_blank" rel="nofollow">Michael Mabry</a> explained this concept and its trickle-down effect for an entire franchise location.&nbsp;“We want to make sure that every guest in the restaurant is having all their immediate needs met,” said Mabry. “So under this premise of ‘every server is your server,’ any server walking through the dining room can help any table at any time, rather than stopping at a table and saying, ‘Oh, let me get your server for you.’ They have the ability to take the order. They have the ability to drop off the order and get drink refills and add onto any orders if necessary. And what that does is build a strong team environment out on the dining room floor.”<a href="https://www.linkedin.com/in/robert-maynard-2105311a9/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=why-every-server-is-your-server-at-famous-toastery-2717715" target="_blank" rel="nofollow">Robert Maynard,</a> CEO and founder of the franchise, noted that as the brand continues to grow on its path to reach 50 units by 2024, systems such as the “every server is your server” help guarantee the quality in all the franchise locations.&nbsp;“It’s all in execution and system,” explained Maynard. “We have the choice to muddle our system down with subpar service and food and make a little more money, but then we wouldn't be able to call ourselves the ‘better-breakfast’ franchise. Anything can be systematized; franchising is all about making things easier and faster in different aspects. The concept Famous Toastery chose was not to change our top-tier service, how we source our food and how we prepare that fresh, made-to-order style that is so loved. That’s staying in our core model.”&nbsp;Mabry credited <a href="https://www.linkedin.com/in/brian-burchill-5643324a/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=why-every-server-is-your-server-at-famous-toastery-2717715" target="_blank" rel="nofollow">Brian Burchill</a>, founder and CBO of the franchise, with the origin of the idea, and it was a concept everyone immediately was drawn to — and customers could see the impact of the service-model change.“Our guests continue to give us accolades and kudos for the level of service that we provide at the restaurants,” said Mabry. “And even on our busier days, in busier shifts, our attention to detail and attentiveness to our guests continues to be recognized by them. Our frequent and new guests recognize that their coffee is always hot and always full; that the food orders are taken quickly and that the food's out quickly. There’s a major team effort happening at any given time on our dining room floors to ensure customer satisfaction.”The team effort of employees serving customers at all times benefits both the franchisees and the servers. Mabry explained that more sections can be kept open with all servers fielding the dining room. Additionally, with more satisfied customers, there are more tips. And with a supportive, team environment and good pay, there’s less turnover.&nbsp;“That server's ability to do just what they need to do, which is service those tables with the ‘every server is your server’ mentality, leads to more workplace satisfaction all around,” stated Mabry. “It’s really a service standard that I'm not aware of in any other restaurant, one that gives franchisees a competitive advantage in their market. It’s an attention-grabber and a conversation-starter, and it becomes a competitive advantage for us to welcome new guests into our restaurants.”Mabry explained that the “every server is your server” goes back to the brand’s bedrock — to continue to make the better-breakfast franchise famous for its excellent food and service as it grows in the Carolinas and surrounding states.&nbsp;“We want to be famous for this initiative,” said Mabry. “We want our people to be famous in their local restaurants and in their local towns and regions for this excellent level of service. This ‘every server is your server’ initiative gives us that opportunity and platform to do so.”ABOUT FAMOUS TOASTERYCharlotte, N.C.-based Famous Toastery began in 2005 in a small house-turned-restaurant where best friends Brian Burchill and Robert Maynard opened their first breakfast spot. Never compromising fresh ingredients or friendly service, Famous Toastery evolved into a franchise system in 2013 and now has over 25 locations. In 2020 and 2019, Famous Toastery placed on Restaurant Business' The Future 50, featuring the fastest-growing small chains. Famous Toastery was ranked No. 9 in the Full-Service Restaurants category of Entrepreneur Magazine’s Top Food Franchises of 2019 and on Entrepreneur Magazine's Franchise 500 Rankings in 2019. In 2018, Famous Toastery received recognition by CNBC as a top franchise to buy, FSR Magazine as one of the Top 14 restaurant chains ready for lift-off, Inc. 5000’s list of the fastest growing companies and Franchise Times' Top 200+ franchise opportunities. For more information about Famous Toastery, visit www.famoustoastery.com. To learn about franchising opportunities, please visit www.ownatoastery.com.

Why “Every Server Is Your Server” at Famous Toastery 

1851 Franchise

CEO and founder Robert Maynard and president Michael Mabry discuss how the better breakfast and brunch franchise has driven customer success, sales and employee retention by adhering to the belief that “every server is your server.”

This brand page has been paid for by 1851. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

why-every-server-is-your-server-at-famous-toastery

Jollibee

Photo of Jollibee mascot and two smiling people in Jollibee pajamas

How Jollibee’s Culture Fuels a Global Brand People Love

franchise-culture-brand-success

petbar

petbar franchise logo tenth 10th anniversary

10 Years Strong: How petbar Turned One Dallas Boutique Into a Fast-Growing National Franchise

petbar-10-years-strong-franchise-growth

Griswold

Beaumont Enterprise: Local Woman Brings Griswold Home Care Franchise to Greater Beaumont, Texas

griswold-home-care-greater-beaumont-opening

Layne's Chicken Fingers

image of laynes chicken the Soon to be Famous™ Texas-based chicken finger franchise

Tasting Table: Layne’s Chicken Fingers Rising Fast in the Fried Chicken Market

tasting-table-laynes-chicken-fingers-growth-2025

Image Studios

IMAGE Studios Expands in Atlanta: Redefining Salon Suites in a Fast-Growing Market

image-studios-atlanta-expansion

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

How AI Is Transforming Restaurant Operations and Franchises

ai-impact-restaurants-franchises-human-centric-technology

Round Table Pizza Franchisees Take FAT Brands to Court Over Marketing Fund Mismanagement

round-table-pizza-franchisees-take-fat-brands-to-court-over-marketing-fund-mismanagement

FAT Brands Nears Bankruptcy as Creditors Demand Repayment of $1.3 Billion Debt

fat-brands-nears-bankruptcy-as-creditors-demand-repayment-of-13-billion-debt

Callaway Sells Majority Stake in Topgolf to Private Equity for $770 Million

callaway-sells-majority-stake-in-topgolf-to-private-equity-for-770-million

Keith Sizemore headshot, Radiance Holdings

Radiance Holdings Names Keith Sizemore Chief Development Officer

keith-sizemore-radiance-holdings-cdo

Scenthound Franchise Costs, Fees, Profit and Data for 2025

scenthound-franchise-costs-fees-profit-and-data

image of drymedic restoration services deep dive from 1851 franchise financials

DRYmedic Restoration Franchise Costs, Fees, Profit and Data for 2025

drymedic-restoration-franchise-costs-fees-profit-data

Newk's Eatery Franchise - Columbus, Mississippi Expansion - 1851 Franchise

Newk’s Eatery Taps Seasoned Beef ‘O’ Brady’s Multi-Unit Operators for New Columbus, Mississippi Expansion

newks-franchise-columbus-ms-patel

image of michael brown and matt kelton from children's lighthouse family owned brand private equity

Learn Why Children’s Lighthouse Is Different as a Family-Owned Brand vs. a Private Equity Brand in Upcoming Webinar

family-owned-vs-private-equity-childrens-lighthouse

A Practical Playbook: Who To Call First When Franchising Your Business

franchising-your-business-who-to-call-first

Photo of group of dogs standing together in day care facility

Top Pet Boarding and Day Care Franchise Opportunities for 2025

top-pet-boarding-daycare-franchises

image of jerome hanway from right at home Las Cruces, New Mexico 1851 franchise franchisee spotlight

Jerome Hanway Is Building His Right at Home Franchise Around His Mission To Serve

right-at-home-franchise-las-cruces-jerome-hanway

The Top 15 Pet Supplies and Retail Franchises for 2025

the-top-15-pet-supplies-and-retail-franchises

AI-related job cuts, October U.S. job cuts, American job cut record

AI-Fueled Layoffs Reshape the U.S. Job Market — And Highlight Franchising’s Resilience

ai-job-cuts-franchising-path-forward

The 15 Top Pet Grooming Franchises To Consider for 2025

Why “Every Server Is Your Server” at Famous Toastery

MORE STORIES LIKE THIS