1851

According to <a href="https://www.cnbc.com/2019/10/16/outback-steakhouse-is-testing-ai-to-help-improve-customer-service.html?utm_source=1851franchise.com&utm_medium=article&utm_campaign=outback-goes-big-brother-to-monitor-front-of-house-operations-2711327" target="_blank" rel="nofollow">CNBC</a>, an Outback Steakhouse franchisee is going to be the first restaurateur to implement <a href="https://www.businesswire.com/news/home/20191016005058/en/Presto-Launches-Computer-Vision-Product-Deliver-Ground-Breaking?utm_source=1851franchise.com&utm_medium=article&utm_campaign=outback-goes-big-brother-to-monitor-front-of-house-operations-2711327" target="_blank" rel="nofollow">Presto Vision</a>, a “discreet” nanny-cam style monitor that is trained to detect front-of-house issues. While camera surveillance and emerging tech in restaurants and businesses is not uncommon for <a href="https://1851franchise.com/mcdonalds-enhances-menu-customizability-with-touch-screen-ordering-at-8000-locations-2710600#most-recent">customer service</a>—given its capability to contribute to loss prevention and <a href="https://1851franchise.com/dominos-is-using-artificial-intelligence-for-pizza-quality-control-down-under-2710102#franbuzz">quality control—</a>this new system sets itself apart by being the first system to use artificial intelligence to analyze interactions between guests and employees.&nbsp;The cameras are typically placed in the lobby and dining room and can track long wait times, cleanliness and customers who leave without being seated or greeted. <a href="https://www.nrn.com/technology/tech-tracker-outback-franchisee-tests-nanny-cam-style-surveillance-system?utm_source=1851franchise.com&utm_medium=article&utm_campaign=outback-goes-big-brother-to-monitor-front-of-house-operations-2711327" target="_blank" rel="nofollow">Nation’s Restaurant News</a> reported that the devices then send real-time updates to management through either a mobile device or a smart watch. The system also can generate next-day reports that break down the numbers of all of these interactions.&nbsp;“With this product, restaurants can now have access to critical insights on how their stores actually work. This helps them provide better service, operate more efficiently and reduce overhead,” said Rajat Suri, founder and CEO of <a href="https://www.restaurantdive.com/news/from-wearables-to-ai-how-a-startup-looks-to-change-the-restaurant-industry/545627/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=outback-goes-big-brother-to-monitor-front-of-house-operations-2711327" target="_blank" rel="nofollow">Presto</a>, in a statement reported by NRN.&nbsp;Suri stated that the technology used by Presto has already been successfully implemented in stores like Amazon Go, which tracks customers leaving, entering and buying items.&nbsp;While Suri is optimistic about the impact that Presto Vision could have on restaurateurs’ bottom line in an industry facing overhead challenges, recent reports have revealed that <a href="https://1851franchise.com/ai-restaurant-technology-may-not-be-so-intelligent-after-all-2711249#editorials">25% of companies report up to a 50% failure rate for their AI projects</a>. This level of surveillance—especially if inaccurate—could dissuade employees in <a href="https://www.bloomberg.com/news/articles/2019-01-04/restaurants-are-scrambling-for-cheap-labor-in-2019?utm_source=1851franchise.com&utm_medium=article&utm_campaign=outback-goes-big-brother-to-monitor-front-of-house-operations-2711327" target="_blank" rel="nofollow">an industry already facing a talent crisis</a>, not to mention <a href="https://www.forbes.com/sites/insights-intelai/2019/03/27/rethinking-privacy-for-the-ai-era/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=outback-goes-big-brother-to-monitor-front-of-house-operations-2711327#1bae3dd27f0a" target="_blank" rel="nofollow">guests that are wary of invasive monitoring.</a> Would most guests knowingly consent to A.I. surveillance when going out for some baby back ribs? This writer’s lost her appetite.Read the full story on CNBC <a href="https://www.cnbc.com/2019/10/16/outback-steakhouse-is-testing-ai-to-help-improve-customer-service.html?utm_source=1851franchise.com&utm_medium=article&utm_campaign=outback-goes-big-brother-to-monitor-front-of-house-operations-2711327" target="_blank" rel="nofollow">here</a>.

Outback Goes Big Brother to Monitor Front-of-House Operations

1851 Franchise

A franchisee with the brand is piloting a new A.I.-powered surveillance system that is programmed to catch and notify management of customer service issues. 

outback-goes-big-brother-to-monitor-front-of-house-operations

Paris Baguette

Photo of array of Paris Baguette pastries

Paris Baguette Redefines Morning Routines With Fresh Breakfast and Premium Coffee Strategy

paris-baguette-breakfast-strategy-growth

TruBlue Home Service Ally

TruBlue’s Home Maintenance Plans: Peace of Mind for Homeowners

trublues-home-maintenance-plans-peace-of-mind-for-homeowners

Caring Transitions

Caring Transitions Targets Peoria, Illinois, for Franchise Growth

caring-transitions-targets-peoria-illinois-for-franchise-growth

Caring Transitions Celebrates a Strong Start to 2025 With 19 New Franchise Sales and Momentum-Building Training Events

caring-transitions-celebrates-a-strong-start-to-2025-with-19-new-franchise-sales-and-momentum-building-training-events

Right at Home

Right at Home 30th Anniversary in Home Care with Right at Home Logo

Celebrating 30 Years of Excellence and Future Innovations in Home Care

celebrating-30-years-of-excellence-and-future-innovations-in-home-care

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

DoorDash Expansion Could Reshape Delivery and Operations for Franchise Brands - 1851 Franchise

DoorDash Expansion Could Reshape Delivery and Operations for Franchise Brands

doordash-acquistions-deliveroo-sevenrooms

Crumbl Franchise Investment - TSG Consumer Partners -  1851 Franchise

TSG Consumer Partners Takes Minority Stake in Crumbl, Signaling Franchise Growth Potential

crumbl-franchise-investment-tsg-consumer

Yum Brands Reports Strong Q1 Results with Big Boost from Taco Bell

yum-brands-reports-strong-q1-results-with-big-boost-from-taco-bell

QSR: McDonald’s Gains Momentum With Chicken Innovation, Value Deals and Franchisee Support

mcdonalds-franchise-recovery-chicken-strategy-value-deals-2025

The Future of Franchising: Trends and Predictions for 2025 and Beyond

the-future-of-franchising-trends-and-predictions-for-2025-and-beyond

Layoffs Surge to Pandemic-Era Highs, Opening Doors for Franchise Growth

layoffs-surge-to-pandemic-era-highs-opening-doors-for-franchise-growth

Franchisee spotlight image with Randy and Sandy Craft, Children's Lighthouse logo on blue background

The Crafts’ Successful Journey from New Parents to Children’s Lighthouse Franchisees

the-crafts-successful-journey-from-new-parents-to-childrens-lighthouse-franchisees

Franchisee spotlight graphic with photo of Amy Lepke and family and Papa Murphy's logo

After 14 Years as a Stay-At-Home Mom, Amy Lepke Returned to Papa Murphy’s — This Time as an Owner

papa-murphys-franchise-amy-lepke

Franchisee Spotlight with Micki Waters and Papa Murphy's Logo

Work Mom: How Micki Waters Became a Mother Figure to Her Entire Papa Murphy’s Team

work-mom-how-micki-waters-became-a-mother-figure-to-her-entire-papa-murphys-team

District Taco Franchise Costs, Fees, Profit and Data for 2025

franchise-deep-dive-district-tacos-franchise-costs-fees-profit-and-data

Franchisee spotlight image with photo of Robert Trujillo and UWRG logo on blue background

How Robert Trujillo Expanded His Construction Business With UWRG

how-robert-trujillo-expanded-his-construction-business-with-uwrg

Outback Goes Big Brother to Monitor Front-of-House Operations

MORE STORIES LIKE THIS