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<a href="https://www.linkedin.com/in/michelleduncanwilson/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=the-great-franchisee-michelle-duncan-wilson-biggby-coffee-ohio-2718110" target="_blank" rel="nofollow">Michelle Duncan-Wilson</a>, one of the newest owners with fast-growing coffee shop franchise <a href="https://www.biggbyfranchising.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=the-great-franchisee-michelle-duncan-wilson-biggby-coffee-ohio-2718110" target="_blank" rel="nofollow">BIGGBY® COFFEE</a>, was no stranger to the business before she signed on as a franchisee. Duncan-Wilson got her first job as a barista at the age of 16 and went on to manage several coffee shops over the next decade before taking some time off to raise her children.When Duncan-Wilson decided to get back to work, she wanted to take her career to the next level. With BIGGBY® COFFEE, she says she found an opportunity for ownership with a brand that supports its franchisees and cares about its people.&nbsp;We spoke to Duncan-Wilson to learn more about her journey to franchising and her experience with <a href="https://1851franchise.com/biggbycoffee">BIGGBY® COFFEE</a>.<h4>1851 Franchise: Tell us your story – what did you do before franchising?</h4>Michelle Duncan-Wilson: I was in the coffee industry for 10 years. I started as a barista at 16; it was one of my first jobs. I eventually managed several different coffee shops in the area before BIGGBY® COFFEE came to town. I stopped working 12 years ago when I started growing my family. Now that my kids are a bit older, I decided to start looking at different careers and investment opportunities. I was familiar with BIGGBY® COFFEE and decided to meet up with the Cincinnati/Northern Kentucky area representative, <a href="https://www.linkedin.com/in/shanna-novosel-8279216a/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=the-great-franchisee-michelle-duncan-wilson-biggby-coffee-ohio-2718110" target="_blank" rel="nofollow">Shanna Novosel</a>. She had a great experience with the brand, and it further solidified my decision.<h4>1851: How did you initially find out about franchising and what was your perception of franchising before becoming a franchise owner?</h4>Duncan-Wilson: The coffee company I worked with before did not follow a franchise model. I was very comfortable with the corporate model and skeptical about the franchise model. I had my own preconceived notions of what a franchise would be like for customers and owners, but I didn’t know much about it. I think so many different franchisors run their companies in different ways. I’ve been very impressed with BIGGBY® COFFEE and how they support their franchisees.<h4>1851: How did you decide you wanted to be a franchisee?</h4>Duncan-Wilson: A friend of mine opened a BIGGBY® COFFEE in the area eight years ago, and she told me about her experience. I knew how much work it takes to open a coffee shop and that it is a big investment. That same friend opened her second location, and I just watched as her stores grew. I was impressed by the positive experience she had. After watching how her businesses did through lockdown while many businesses were suffering, I realized that this could be a viable option for me, too.<h4>1851: How did you perform your research?</h4>Duncan-Wilson: I didn’t look into any other franchise brands. I wasn’t ever before interested in opening a franchise. It was only after seeing my friend’s positive experience that made me want to do it. As for researching BIGGBY® COFFEE, I did a lot of online research to get a sense of the brand’s history. Throughout my research, I was impressed with the company’s values and principles. I spoke with a few other franchise owners briefly, and I could tell that BIGGBY® COFFEE really supports its franchisees and cares about its people.&nbsp;<h4>1851: Why did you pick BIGGBY® COFFEE? What excited you most about the potential?</h4>Duncan-Wilson: I felt confident in choosing BIGGBY® COFFEE after watching my friend’s success and doing my own research to get a sense of the brand. Everything about BIGGBY® COFFEE resonated with me. I’m most excited to start working with people again and start building relationships with customers, baristas and employees. I truly love connecting with people over coffee, and I’m thrilled that I get to provide that service.<h4>1851: What advice would you have for others looking at buying a franchise?</h4>Duncan-Wilson: Be sure that you are both mentally and financially prepared. There will be surprises along the way, but if you expect them, they won’t be so intimidating.&nbsp;<h4>1851: What do you do in your personal time?</h4>Duncan-Wilson: I love playing classical guitar, and I’m an avid Spanish learner.&nbsp;&nbsp;<h4>About BIGGBY® COFFEE</h4>BIGGBY® COFFEE, based in East Lansing, Mich., was started with a single store on March 15, 1995. One year later, and on the cusp of opening a second location, Bob Fish and Michael McFall, on a handshake and $4,000, decided to franchise the concept. BIGGBY® COFFEE’s cultural values of Make Friends, Have Fun, B Yourself and Share Great Coffee help coffee-lovers and the coffee-curious alike benefit from a less pretentious and fun approach to the standard gourmet cafe paradigm. Besides connoisseur-worthy drinks with names like Teddy Bear® and Caramel Marvel®, BIGGBY® baristas provide a unique experience focused on brightening their customers’ day and supporting them in building a life they love. The “Big ‘B’” on the orange background caught on, and today BIGGBY® COFFEE has more than 240 cafes across many states including Michigan, Ohio, Indiana, South Carolina, Wisconsin, Kentucky, and Florida. In 2018, BIGGBY® launched an Area Representative Program and currently has 8 Area Representatives in 6 states.

The Great Franchisee: Michelle Duncan-Wilson, BIGGBY® COFFEE, Ohio

1851 Franchise

The former coffee shop manager made the leap to coffee shop owner with the fast-growing franchise last year.

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