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Before Farid Biglari was the Senior Director of Operations Services at <a href="https://1851franchise.com/togos" style="text-decoration-line:none" target="_blank">Togo&rsquo;s</a>, he was an avid fan of the sandwiches.

&ldquo;I always ate there,&rdquo; Biglari said. &ldquo;And it&rsquo;s a local brand, which is near and dear to my heart. <a href="https://www.togos.com/franchising/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=for-farid-biglari-of-togos-its-all-about-the-people-and-an-honest-sandwich-2710480" target="_blank" rel="nofollow" style="text-decoration-line:none" target="_blank">Togo&rsquo;s</a> sandwiches are of higher quality than anywhere else and the portions are bigger. I think it&rsquo;s an honest sandwich. That&rsquo;s what I&rsquo;ve always thought, even before working here.&rdquo;

When he first joined the Togo&rsquo;s team, Biglari headed up 12 company stores and created a culture that prioritized people over profits. &ldquo;It&rsquo;s Togo&rsquo;s mission to enrich the lives of others. For me, that means making sure my employees and managers are happy where they are,&rdquo; he said. &ldquo;I really believe that people quit the boss, not the job. It&rsquo;s important to create an environment where people are motivated and believe they can move up and expand their role. If you have happy managers and employees, they generate a better experience for guests.&rdquo;

That philosophy paid off for the stores Biglari oversaw&mdash;and the brand&rsquo;s culture at large. &ldquo;We now have better managers, cleaner stores and higher sales overall,&rdquo; he said. &ldquo;The biggest reason why I started working at Togo&#39;s, besides the food, is the people that work here.&rdquo;

Truly, Togo&rsquo;s is more of a family than just a franchise. &ldquo;Everybody knows each other&mdash;the CEO knows every franchise owner, what store they operate, their managers, the location&rsquo;s history and what they do in the community,&rdquo; said Biglari. &ldquo;It&rsquo;s a family-oriented environment, and that&rsquo;s what makes it special.&rdquo;

That sense of support begins as soon as a new owner signs on to the brand. Franchisees attend a four-week training to gain experience in everything Togo&rsquo;s, from running a restaurant to making sandwiches. &ldquo;Everybody really cares&mdash;for every store opening, for every remodel opening, we are out here to support,&rdquo; said Biglari. &ldquo;And after that, we support owners as they open their store and get their team members trained up. We stay right there until they&rsquo;re ready to go on their own.&rdquo;

As Togo&rsquo;s brand relaunches this year with new, modern store designs, technology such as ordering kiosks, third-party delivery partnerships with DoorDash and other providers and even state-of-the-art convection ovens that open up the menu to <a href="https://1851franchise.com/togos/togo-s-launches-new-hot-and-melty-pretzel-sandwiches-2709834" style="text-decoration-line:none" target="_blank">more hot sandwich options</a>, Biglari said that the results so far have been overwhelmingly positive.

&ldquo;It&rsquo;s a brighter, cleaner, more up-to-date look,&rdquo; he said. &ldquo;And it shows our employees that we care. It shows them that we are putting work into creating a better environment for them.&rdquo;

Togo&rsquo;s franchisees are also enjoying the updates. &ldquo;The stores are easier to operate,&rdquo; said Biglari. &ldquo;With our new Speed Line model, you save a lot on labor and the cost of goods. Sales are going up. The stores are a lot more visible. Consumers want to stay here longer&mdash;we actually have guests coming back almost every day.&rdquo;&nbsp;

Biglari said that customer feedback on Togo&rsquo;s refresh has also been awesome to hear. &ldquo;Guests are happy; they are coming in saying that it looks more inviting,&rdquo; he said. &ldquo;They still get the same quality sandwich but they get it a lot faster. The redesign is creating happy franchisees, happy customers and happy employees. <a href="https://1851franchise.com/togos/togo-s-system-wide-brand-refresh-fuels-franchise-development-plans-throughout-california--2707977" style="text-decoration-line:none" target="_blank">It&rsquo;s an exciting time to join Togo&rsquo;s</a>.&rdquo;

For Farid Biglari of Togo’s, It’s All About the People—and an Honest Sandwich

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Togo’s Senior Director of Operations Services believes that if you put your team members first, great customer experiences will follow.

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