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User experience drives customer satisfaction, loyalty

User experience drives customer satisfaction, loyalty

Standing out from the crowd and maintaining customer loyalty is no longer achieved simply by being known for a great product and customer service. Taking your brand to the next level is about providing the best overall experience. According to a Customer Experience Impact (CEI) Report, 89 percent.....

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EMILY CHENG

About the Author

EMILY CHENG

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Emily Cheng is an 1851 contributor and a graduate of the University of Leeds