Companies Changing Technology in Franchising: Kallpod

Most people are familiar with the undesirable experience of trying in vain to flag down a server at a restaurant. On especially busy nights, this can feel like an almost impossible feat. While restaurants do not always have complete control over this situation, it can leave guests feeling neglected and patience wearing thin.

The quality of service provided by a restaurant’s staff can make or break a customer’s mentality towards the business. With this in mind, brands are constantly looking for ways to improve on existing practices and seeking innovative ways to streamline the guest experience.

Kallpod provides the technological solution to help address the needs of guests in real-time. At the push of a button, customers are able to summon their servers to return to their table, place an order for a round of drinks or even ask for their check. These customizable buttons each send unique signals to the smart watches worn by restaurant staff in order to immediately alert them of guest needs.

By integrating Kallpod’s unique technology with their restaurants, owners are able to ensure that service is dependably fast and the ordering process is simple. That same degree of simplicity can even be credited with influencing overall consumer spending behavior.

"Customers consume more, especially impulse items such as beverages and desserts with ordering incidence up over 15 percent on average, simply because the ordering process is more responsive, easier and not solely relegated to the moment when the server sporadically approaches the table," said COO Steven Barrow Barlow.

Having the Kallpod device present at the table keeps ordering possibilities top-of-mind for consumers throughout the dining process. This boosts the guest’s overall experience by serving as a constant reminder that they are in control of their own dining experience.  

It’s important to note that Kallpod seeks to enhance the human experience at restaurants, not to replace it entirely. CEO Gabriel Weisz says that it is important for restaurants to maintain a degree of human interaction in order to provide a top-notch dining experience.

"As various technological advancements attempt to remove human interaction completely, we know that the future of technology is more about the customer being in control of the experience, rather than being the only party present. With Kallpod, we're able to strengthen the interaction in hospitality settings while also providing efficiencies to improve our customers' bottom lines," he said.

With the degree of efficiency that it adds to a business, it really is no wonder that many brands are adopting this technology across the hospitality industry. Major household names including Marriott, HMSHost and Live Nation have taken note of the benefits that Kallpod implemented to their daily operations. Currently, the company works with over 500 brands to deliver a streamlined customer experience.