1851

With the massive amount of data that companies have from customers these days, there really is no excuse for not addressing customer issues and providing support to win them back. According to a <a href="http://www.fastcasual.com/blogs/togos-exec-shares-5-ways-to-delight-unhappy-customers/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=fast-casual-togos-exec-shares-5-ways-to-delight-unhappy-customers-6601" target="_blank" rel="nofollow" target="_blank">recent Fast Casual article</a>, Simona Krebs, manager of Brand &amp; Guest Relations at Togo&rsquo;s, provides the top best practices for customer support that will increase the likelihood of satisfying your customers and improving your business.

Being a customer of your own establishment can help you take a step back and really see the issues your brand is having during the customer experience. Walk a day in a customer&rsquo;s shoes to learn how to improve and understand their voice.

Every customer that takes the time to share their feedback should be responded to and acknowledged in some way. The statistic that &quot;for every customer complaint there are 26 other unhappy customers who have remained silent,&quot; should always be a part of your brand&rsquo;s mindset for dealing with feedback.

Once you decide you will respond to all complaints, create a realistic plan for your organization to do so. Make sure the appropriate person or department is helping resolve issues and that there is a point person to field questions and organize support.

Togo&rsquo;s believes it is important to acknowledge customer feedback to keep loyal fans on your side and show them that you are working to address issues quickly.

See the full list of tips and the <a href="http://www.fastcasual.com/blogs/togos-exec-shares-5-ways-to-delight-unhappy-customers/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=fast-casual-togos-exec-shares-5-ways-to-delight-unhappy-customers-6601" target="_blank" rel="nofollow" target="_blank">original story here</a>. &nbsp;

Fast Casual: Togo’s Exec Shares 5 Ways to Delight Unhappy Customers

1851 Franchise

Customer feedback comes in all forms nowadays, and brands must have a plan for responding. 

fast-casual-togos-exec-shares-5-ways-to-delight-unhappy-customers

TruBlue Home Service Ally

TruBlue’s Home Maintenance Plans: Peace of Mind for Homeowners

trublues-home-maintenance-plans-peace-of-mind-for-homeowners

Caring Transitions

Caring Transitions Targets Peoria, Illinois, for Franchise Growth

caring-transitions-targets-peoria-illinois-for-franchise-growth

Caring Transitions Celebrates a Strong Start to 2025 With 19 New Franchise Sales and Momentum-Building Training Events

caring-transitions-celebrates-a-strong-start-to-2025-with-19-new-franchise-sales-and-momentum-building-training-events

Right at Home

Right at Home 30th Anniversary in Home Care with Right at Home Logo

Celebrating 30 Years of Excellence and Future Innovations in Home Care

celebrating-30-years-of-excellence-and-future-innovations-in-home-care

Why TruBlue is the Ideal Franchise for Multi-Unit Owners: Scalable Growth With a Purpose

why-trublue-is-the-ideal-franchise-for-multi-unit-owners-scalable-growth-with-a-purpose

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

DoorDash Expansion Could Reshape Delivery and Operations for Franchise Brands - 1851 Franchise

DoorDash Expansion Could Reshape Delivery and Operations for Franchise Brands

doordash-acquistions-deliveroo-sevenrooms

Crumbl Franchise Investment - TSG Consumer Partners -  1851 Franchise

TSG Consumer Partners Takes Minority Stake in Crumbl, Signaling Franchise Growth Potential

crumbl-franchise-investment-tsg-consumer

Yum Brands Reports Strong Q1 Results with Big Boost from Taco Bell

yum-brands-reports-strong-q1-results-with-big-boost-from-taco-bell

QSR: McDonald’s Gains Momentum With Chicken Innovation, Value Deals and Franchisee Support

mcdonalds-franchise-recovery-chicken-strategy-value-deals-2025

The Future of Franchising: Trends and Predictions for 2025 and Beyond

the-future-of-franchising-trends-and-predictions-for-2025-and-beyond

Layoffs Surge to Pandemic-Era Highs, Opening Doors for Franchise Growth

layoffs-surge-to-pandemic-era-highs-opening-doors-for-franchise-growth

Franchisee spotlight image with Randy and Sandy Craft, Children's Lighthouse logo on blue background

The Crafts’ Successful Journey from New Parents to Children’s Lighthouse Franchisees

the-crafts-successful-journey-from-new-parents-to-childrens-lighthouse-franchisees

Franchisee spotlight graphic with photo of Amy Lepke and family and Papa Murphy's logo

After 14 Years as a Stay-At-Home Mom, Amy Lepke Returned to Papa Murphy’s — This Time as an Owner

papa-murphys-franchise-amy-lepke

Franchisee Spotlight with Micki Waters and Papa Murphy's Logo

Work Mom: How Micki Waters Became a Mother Figure to Her Entire Papa Murphy’s Team

work-mom-how-micki-waters-became-a-mother-figure-to-her-entire-papa-murphys-team

District Taco Franchise Costs, Fees, Profit and Data for 2025

franchise-deep-dive-district-tacos-franchise-costs-fees-profit-and-data

Franchisee spotlight image with photo of Robert Trujillo and UWRG logo on blue background

How Robert Trujillo Expanded His Construction Business With UWRG

how-robert-trujillo-expanded-his-construction-business-with-uwrg

Fast Casual: Togo’s Exec Shares 5 Ways to Delight Unhappy Customers

MORE STORIES LIKE THIS