1851

With the massive amount of data that companies have from customers these days, there really is no excuse for not addressing customer issues and providing support to win them back. According to a <a href="http://www.fastcasual.com/blogs/togos-exec-shares-5-ways-to-delight-unhappy-customers/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=fast-casual-togos-exec-shares-5-ways-to-delight-unhappy-customers-6601" target="_blank" rel="nofollow" target="_blank">recent Fast Casual article</a>, Simona Krebs, manager of Brand &amp; Guest Relations at Togo&rsquo;s, provides the top best practices for customer support that will increase the likelihood of satisfying your customers and improving your business.

Being a customer of your own establishment can help you take a step back and really see the issues your brand is having during the customer experience. Walk a day in a customer&rsquo;s shoes to learn how to improve and understand their voice.

Every customer that takes the time to share their feedback should be responded to and acknowledged in some way. The statistic that &quot;for every customer complaint there are 26 other unhappy customers who have remained silent,&quot; should always be a part of your brand&rsquo;s mindset for dealing with feedback.

Once you decide you will respond to all complaints, create a realistic plan for your organization to do so. Make sure the appropriate person or department is helping resolve issues and that there is a point person to field questions and organize support.

Togo&rsquo;s believes it is important to acknowledge customer feedback to keep loyal fans on your side and show them that you are working to address issues quickly.

See the full list of tips and the <a href="http://www.fastcasual.com/blogs/togos-exec-shares-5-ways-to-delight-unhappy-customers/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=fast-casual-togos-exec-shares-5-ways-to-delight-unhappy-customers-6601" target="_blank" rel="nofollow" target="_blank">original story here</a>. &nbsp;

Fast Casual: Togo’s Exec Shares 5 Ways to Delight Unhappy Customers

1851 Franchise

Customer feedback comes in all forms nowadays, and brands must have a plan for responding. 

fast-casual-togos-exec-shares-5-ways-to-delight-unhappy-customers

Lawn Doctor

Design with photo of John Perry and Lawn Doctor logo

How a 20-Year Industry Veteran Tripled His Sales With a Lawn Doctor Franchise

lawn-doctor-franchise-success-story-john-perry

Fitness Premier

The Secret to Fitness Franchise Success? It's Not Just the Workouts

fitness-premier-franchise-marketing-support

Fresh Coat

Photo of Fresh Coat vehicle with ladders on top

The Rise of Home Improvement Franchises: Why Now Is the Time to Invest

why-invest-home-improvement-franchise-fresh-coat

HomeTeam Inspection Service

Photo of HomeTeam inspector in red polo and khaki pants, walking by branded vehicle

Real Estate Today: Behind the Drywall: The Truth About Home Inspections

purpose-of-home-inspection

Dog Training Elite

Dog Training Elite Franchise - DTE - National Service Dog Month - 1851 Franchise

Celebrating Service Dogs: Why Proper Training Changes Lives — And How Dog Training Elite Is Leading the Way

dog-training-elite-national-service-dog-month

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Design with American and Federal Reserve flags against light blue background

Federal Reserve Expected To Cut Rates by Quarter Point, a Move That Could Boost Franchise Growth

fed-rate-cut-boosts-franchise-growth

Potbelly to be Acquired by RaceTrac in $566 Million Deal 

racetrac-acquires-potbelly-in-566-million-deal

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities - 1851 Franchise Agg

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities 

health-care-hiring-slowdown-in-home-care-franchise-opportunities

Caribou Coffee Names Scott Kennedy CEO, Eyes Continued Growth

caribou-coffee-names-scott-kennedy-ceo-eyes-continued-growth

McDonald’s Launches New Extra Value Meals as Consumer Demand for Value Continues to Climb

mcdonalds-launches-extra-value-meals

Technomic Releases Annual Ranking of the Top 15 Fast-Food Chains in the U.S.

technomic-releases-annual-ranking-of-the-top-15-fast-food-chains-in-the-us

Friendly’s Parent Company Acquired by Multi-Unit Franchisee as More Owners Take the Lead in Brand Acquisitions 

friendlys-parent-company-acquired-by-multi-unit-franchisee-as-more-owners-take-the-lead-in-brand-acquisitions

Hely and Hiral Patel Bring Their Longtime Dream to Life With The Brass Tap

brass-tap-franchise-pasadena-maryland-hely-hiral-patel

1851 Keyword - The Secret To Succeeding With a Part-Time Franchise Is Picking the Right Model

The Secret To Succeeding With a Part-Time Franchise Is Picking the Right Model

part-time-franchises-picking-the-right-model

Franchisee spotlight graphic with photo of Ricki Oberoi and Layne's Chicken Fingers logo

Multi-Unit Wendy’s Operator Signs 12-Unit Deal With Layne’s Chicken Fingers

ricki-oberoi-laynes-chicken-fingers-growth

DevHub - Meet the Supplier - 1851 Franchise

DevHub: Scalable Digital Marketing for Franchises and Multi-Location Brands

devhub-meet-the-supplier

1851 Franchise Deep Dive graphic with Sparkle Squad logo

Sparkle Squad Franchise Costs, Fees, Profit and Data for 2025

franchise-deep-dive-sparkle-squad-franchise-costs-fees-profit-and-data

Design with school-aged child standing on pencil with text "Education Franchises" and "<$500K"

Top Education Franchises Under $500K To Explore in 2025

top-education-franchises-under-500k

Fast Casual: Togo’s Exec Shares 5 Ways to Delight Unhappy Customers

MORE STORIES LIKE THIS