At Keke’s Breakfast Cafe, marketing is all about people. Under the leadership of Jenna Law, Senior Director of Marketing and Communications, the brand has built a marketing engine designed to support nearly 100 locations while preserving the neighborhood feel that made Keke’s a fan favorite long before national expansion.
“I’ve spent well over a decade in advertising and marketing at agencies as well as large public companies, including Darden Restaurants and Disney,” Law said. “But my love of restaurants goes back to my roots. My father was a corporate executive chef at several well-known casual dining concepts, so our kitchen at home was essentially another test kitchen–my brother and I were always immersed in culinary ideation and the hospitality industry.”
She started working in restaurants as soon as she was old enough, from quick-service to fine dining in Chicago. When the opportunity arose to help build Keke’s marketing program from the ground up following its acquisition by Denny’s Corporation, it felt like a full-circle moment.
“When the opportunity to join Denny’s to help build Keke’s Breakfast Cafe’s marketing program from scratch came along, it wasn’t one I could pass on,” Law said. “It was a chance to return to the restaurant industry and build a brand that I have enjoyed as a guest many times.”
When Law stepped into her role, there was little established infrastructure. Rather than seeing that as a hurdle, she viewed it as an opportunity.
“From the owned side, building and fine-tuning our digital footprint is an ongoing effort, as there was very little established when this marketing team was founded just over two years ago,” Law said. “We are fully living the ‘building the plane while you fly it’ adage as we examine and enhance everything from our website to social presence to off-premise strategy.”
As a franchise, that work is about balancing national consistency with local empowerment. “We design the brand centrally, but we ensure it can be activated locally,” Law said. “The corporate team owns positioning, voice, creative standards and national paid, earned and owned media, while franchisees get localized toolkits and resources that let them plug into their communities.”
Every franchisee has access to a portal with pre-approved collateral, clear brand guardrails and agency partnerships when needed. But beyond templates and toolkits, Law emphasizes flexibility.
“We seek to provide as many clear guardrails, templates and tools as possible to empower them to be active in their neighborhood,” she said, “plus offer a process for requesting customized materials and support to bring their local initiatives and ideas to life.”
Law is candid about the realities of franchise marketing. “Our relationships with our franchise owners bring both accountability and energy to everything we do," she said. "That partnership is genuinely one of our greatest strengths as a brand."
At Keke’s, the guiding principle is simple. “Our most important guiding principle is ‘People First.’ That isn’t a phrase just printed on a poster; it’s ingrained in our culture, and it extends to our franchisee relationships, as well,” Law said. “We don’t send a playbook over email and say, ‘good luck.’ We are invested in each cafe’s success, franchise or company-operated, like it’s our own business.”
From day one, new franchisees receive brand immersion training, new cafe opening playbooks, menu versioning support and technical setup assistance, including local listings and social profiles.
“Whether a franchisee needs a high level of support or already has a marketing infrastructure in place, we make ourselves available to meet them where they are,” Law said.
As an emerging brand with a modest budget, Keke’s relies heavily on digital precision. “Digital channels enable us to be precise, targeted and easily test as we grow into new markets and try new things,” Law said. “We fully manage optimizing our digital channels to drive sales and traffic at the corporate level to ensure a cohesive strategy, consistency and efficiency.”
But for Law, the most powerful lever is insight. “Understand the guest deeply,” she said. “Get out in the field and talk to them; don’t just rely on databases and sales data. Know the guest, know their problems and tell them how your brand solves them. The best campaign in the world won’t move the needle if it doesn’t activate the right channels and resonate with your audience.”
She also sees future untapped opportunity in employee-generated content. “Team member engagement, especially in social media, is incredibly powerful,” Law said. “Influencers and UGC are great, but let’s dig into EGC: employee-generated content. When team members feel personally engaged, the guests feel it, and local storytelling creates incredibly powerful connections with the community.”
For all the strategy and storytelling, Law is unwavering on one point: marketing cannot outpace operations.
“No level of marketing in the world can fix poor guest service and operations,” she said. “It damages the entire brand, not just one location. Don’t invest a dollar into marketing until you can deliver a superior experience to every person driven in by those tactics.”
That philosophy aligns with what first drew her to the brand. “It’s something I loved from day one at Keke’s, long before this formal marketing team existed, there was a commitment to excellence in operations and service,” Law said. “That’s how this concept organically grew to more than 50 locations before being acquired, and it’s a story I now get to craft into our messaging.”
Through it all, Law remains grounded in the human element that makes franchise marketing uniquely rewarding.
“It’s not only the corporate bottom line anymore, but it’s also helping individuals build their businesses and support their families,” she said. “Franchisees have this incredible entrepreneurial spirit that consistently pushes me to think outside the box, be flexible and it naturally generates a pipeline of new ideas from the field.”
At Keke’s, national marketing leadership isn’t about controlling the narrative from the top down. It’s about building the systems, relationships and stories that allow every cafe to thrive locally, one guest, one neighborhood and one breakfast at a time.
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/kekes-breakfast-cafe.
Keke's Breakfast Cafe
SPONSORED
Senior Director of Marketing and Communications Jenna Law shares how brand storytelling, digital strategy and franchisee support drive traffic and unit-level performance.
At Keke’s Breakfast Cafe, marketing is all about people. Under the leadership of Jenna Law, Senior Director of Marketing and Communications, the brand has built a marketing engine designed to support nearly 100 locations while preserving the neighborhood feel that made Keke’s a fan favorite long before national expansion.
“I’ve spent well over a decade in advertising and marketing at agencies as well as large public companies, including Darden Restaurants and Disney,” Law said. “But my love of restaurants goes back to my roots. My father was a corporate executive chef at several well-known casual dining concepts, so our kitchen at home was essentially another test kitchen–my brother and I were always immersed in culinary ideation and the hospitality industry.”
She started working in restaurants as soon as she was old enough, from quick-service to fine dining in Chicago. When the opportunity arose to help build Keke’s marketing program from the ground up following its acquisition by Denny’s Corporation, it felt like a full-circle moment.
“When the opportunity to join Denny’s to help build Keke’s Breakfast Cafe’s marketing program from scratch came along, it wasn’t one I could pass on,” Law said. “It was a chance to return to the restaurant industry and build a brand that I have enjoyed as a guest many times.”
When Law stepped into her role, there was little established infrastructure. Rather than seeing that as a hurdle, she viewed it as an opportunity.
“From the owned side, building and fine-tuning our digital footprint is an ongoing effort, as there was very little established when this marketing team was founded just over two years ago,” Law said. “We are fully living the ‘building the plane while you fly it’ adage as we examine and enhance everything from our website to social presence to off-premise strategy.”
As a franchise, that work is about balancing national consistency with local empowerment. “We design the brand centrally, but we ensure it can be activated locally,” Law said. “The corporate team owns positioning, voice, creative standards and national paid, earned and owned media, while franchisees get localized toolkits and resources that let them plug into their communities.”
Every franchisee has access to a portal with pre-approved collateral, clear brand guardrails and agency partnerships when needed. But beyond templates and toolkits, Law emphasizes flexibility.
“We seek to provide as many clear guardrails, templates and tools as possible to empower them to be active in their neighborhood,” she said, “plus offer a process for requesting customized materials and support to bring their local initiatives and ideas to life.”
Law is candid about the realities of franchise marketing. “Our relationships with our franchise owners bring both accountability and energy to everything we do," she said. "That partnership is genuinely one of our greatest strengths as a brand."
At Keke’s, the guiding principle is simple. “Our most important guiding principle is ‘People First.’ That isn’t a phrase just printed on a poster; it’s ingrained in our culture, and it extends to our franchisee relationships, as well,” Law said. “We don’t send a playbook over email and say, ‘good luck.’ We are invested in each cafe’s success, franchise or company-operated, like it’s our own business.”
From day one, new franchisees receive brand immersion training, new cafe opening playbooks, menu versioning support and technical setup assistance, including local listings and social profiles.
“Whether a franchisee needs a high level of support or already has a marketing infrastructure in place, we make ourselves available to meet them where they are,” Law said.
As an emerging brand with a modest budget, Keke’s relies heavily on digital precision. “Digital channels enable us to be precise, targeted and easily test as we grow into new markets and try new things,” Law said. “We fully manage optimizing our digital channels to drive sales and traffic at the corporate level to ensure a cohesive strategy, consistency and efficiency.”
But for Law, the most powerful lever is insight. “Understand the guest deeply,” she said. “Get out in the field and talk to them; don’t just rely on databases and sales data. Know the guest, know their problems and tell them how your brand solves them. The best campaign in the world won’t move the needle if it doesn’t activate the right channels and resonate with your audience.”
She also sees future untapped opportunity in employee-generated content. “Team member engagement, especially in social media, is incredibly powerful,” Law said. “Influencers and UGC are great, but let’s dig into EGC: employee-generated content. When team members feel personally engaged, the guests feel it, and local storytelling creates incredibly powerful connections with the community.”
For all the strategy and storytelling, Law is unwavering on one point: marketing cannot outpace operations.
“No level of marketing in the world can fix poor guest service and operations,” she said. “It damages the entire brand, not just one location. Don’t invest a dollar into marketing until you can deliver a superior experience to every person driven in by those tactics.”
That philosophy aligns with what first drew her to the brand. “It’s something I loved from day one at Keke’s, long before this formal marketing team existed, there was a commitment to excellence in operations and service,” Law said. “That’s how this concept organically grew to more than 50 locations before being acquired, and it’s a story I now get to craft into our messaging.”
Through it all, Law remains grounded in the human element that makes franchise marketing uniquely rewarding.
“It’s not only the corporate bottom line anymore, but it’s also helping individuals build their businesses and support their families,” she said. “Franchisees have this incredible entrepreneurial spirit that consistently pushes me to think outside the box, be flexible and it naturally generates a pipeline of new ideas from the field.”
At Keke’s, national marketing leadership isn’t about controlling the narrative from the top down. It’s about building the systems, relationships and stories that allow every cafe to thrive locally, one guest, one neighborhood and one breakfast at a time.
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/kekes-breakfast-cafe.
Sign up for the 1851 Franchise newsletter to get our biggest stories before everyone else
By signing up, you agree to our user agreement (including class action waiver and arbitration provisions), and acknowledge our privacy policy.
No related articles found
