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Whether you credit Michael LeBoeuf for first noting, “What gets measured gets done,” or if you attribute the insight to a preaching or teaching of Peter Drucker or Tom Peters, it’s difficult to argue with the sentiment.

It doesn’t much matter to anyone – other than the three, one might guess – who said it first.

I’m grateful that someone said it, and if you run a small or midsized business, you should be glad, too.

It’s simply a great piece of business thinking set out in isolation: What we care about, what we focus upon, what we manage, well, that’s the stuff that typically gets accomplished.

If what our leadership teams seek to accomplish is clearly identified, managed with care and passion by the actuators in our company, and then the importance of those carefully planned and executable goals somehow connect to the individuals in our ranks, terrific results should follow.

LeBoeuf, in a later book, noted that what gets measured and then is rewarded gets done well. It’s difficult to argue with that.

OK, seems simple enough. Set goals. Have your associates align their work with those goals. Rake in the bucks. And then share the wealth.

If only it were that easy.

A lot of companies struggle with their overarching goals. Many either aren’t sure what they want to be, or are too focused on the moment. It’s difficult not to focus on the now – especially when things are going exceptionally well, or when it seems as if everything is doomed to fail.

Even when a company is somewhere between those two extremes, taking the time away from the daily grind to truly envision what should come next and creating the steps to get there can prove difficult.

But as soon as the overarching and measurable goals are created, the pathway becomes clear. Top to bottom, and bottom to top, the goals should connect. Regardless of your business’ pursuits, concrete goals can be created and then objectively measured.

Profit always is a good place to start.

Expense is another obvious area to examine.

And the best companies have financial targets that are part of the discussion.

But what if you are somewhere in that business, and perhaps don’t have a direct or even an indirect effect on sales, and the management of actual expenditures is a layer or two away from you – then exactly what do you do?

This kind of space is where a manager and his or her associates can become disconnected from the company’s overall goals. And it’s precisely in this area of the operation where the connection between measurable goals and the company’s plan intersect.

Doing stuff is not enough. Doing stuff that can be measured and connects to a larger initiative is where the work exists that makes companies good and good companies great. Activity is not achievement.

For mid-level managers, understanding how they connect is important. Understanding their key-performance indicators (KPIs) is no less essential. If you manage a group of people and aren’t sure what your KPIs are, or believe that you don’t have any, let’s get one thing squared away: Every company measures its teams and those associates somehow.

Ask yourself a few questions: How are you evaluated? What’s important to the business unit within your company? What does success for you and for your department look like – on a spreadsheet?

Your managerial goals are in there, somewhere.

You may have a goal to become a better manager. Great. But what does that mean?

There are KPIs all around our workplaces – even in the softest of businesses. Your team has specific work to accomplish to ensure the bigger goals are reached.

As for your team, ask a few more questions: What is it that you need your team to achieve? What does your department specifically and measurably need to achieve over a defined timeline? What does that success look like – again, on a spreadsheet – for your individual team members, and how can you tailor their targets to expand their current level of talent?

Your team’s goals are in there, somewhere.

Align your goals and your team’s goals with the company’s goals and then see what happens.

Bada bing, bada boom.
• • •
As always, stay classy.

Chris Krug is president of the progressive media communications firm No Limit Agency* in Chicago. No Limit is a full-service agency whose practice focuses on strategy, brand management, creative campaigns and delivering unparalleled placement in the media. No Limit Agency works with some of the best-known brands in North America, and that’s not a coincidence. Contact Krug by calling 312-526-3996 or via email at <a href="mailto://krug@nolimitagency.com?utm_source=1851franchise.com&utm_medium=article&utm_campaign=krug-that-which-gets-measured-gets-done-583" target="_blank" rel="nofollow">krug@nolimitagency.com</a>.

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Whether you credit Michael LeBoeuf for first noting, “What gets measured gets done,” or if you attribute the insight to a preaching or teaching of Peter Drucker or Tom Peters, it’s difficult to argue with the sentiment.

It doesn’t much matter to anyone – other than the three, one might guess – wh.....

This brand page has been paid for by 1851. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

Krug: That which gets measured gets done

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Design with Precision Garage Door Service team members

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<a href="https://hardeesfranchising.com/">Hardee’s</a>, a 65-year-old burger chain best known for its Thickburgers and breakfast biscuits, is facing a fast-moving round of closures driven by a franchise dispute rather than a bankruptcy filing.&nbsp;<a href="https://www.inc.com/ava-levinson/hardees-shutting-dozens-restaurants/91282586">Inc. recently reported that</a> 77&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-hardees-franchise-costs-fees-profit-and-data-2721286">Hardee’s</a> restaurants are expected to close within two weeks as one of the brand’s largest franchisees exits the system.&nbsp;According to the report, Hardee’s is suing&nbsp;<a href="https://www.arcburger.com/">ARC Burger</a> — a franchise operator owned by&nbsp;<a href="https://www.highbluffcap.com/">High Bluff Capital Partners</a> — alleging the company fell behind on required payments and other contract obligations. Twenty-eight locations had already gone dark as of late December, with remaining sites scheduled to shutter across eight states: Alabama, Florida, Georgia, Illinois, Missouri, Montana, South Carolina and Wyoming.&nbsp;At the center of the complaint is the franchising “stack” of ongoing fees and pass-through costs that keep a system running. ARC Burger allegedly owes more than $6.5 million, including royalties, advertising fund contributions, technology and training fees, rent and taxes, and that payments stopped in December 2024. Hardee’s also argued in the lawsuit that the franchisee’s cash flow was not being used to bring accounts current.&nbsp;Hardee’s, for its part, is framing the shutdowns as a contractual enforcement issue, not a brand-wide retrenchment. “These closures are a result of ARC Burger’s failure to cure its defaults under its franchise agreements, despite solid sales,” a Hardee’s spokesperson said.&nbsp;The situation highlights a familiar franchising pressure point: unit economics. Inc. reported that Hardee’s operates more than 1,800 U.S. restaurants and that average annual sales per location are less than $1.2 million, well below averages cited for&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-wendys-franchise-costs-fees-profit-and-data-2722520">Wendy’s</a> and&nbsp;<a href="https://1851franchise.com/how-much-does-it-cost-to-buy-a-mcdonalds-franchise-2724654#stories">McDonald’s</a>. Lower volumes can leave franchisees with less room to absorb higher labor, food and occupancy costs while staying current on fees.&nbsp;Hardee’s said it is working to limit fallout for workers and communities and is looking for ways to reopen closed restaurants. For franchising, the next chapter will likely involve finding replacement operators, transferring sites and rebuilding compliance — a reminder that franchise growth depends as much on franchisee solvency and execution as it does on consumer demand.Read the original article&nbsp;<a href="https://www.inc.com/ava-levinson/hardees-shutting-dozens-restaurants/91282586">here</a>.Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="https://www.1851growthclub.com">www.1851growthclub.com</a> and start your journey.

Hardee's Franchise - ARC Burger Lawsuit - 1851 Franchise

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<a href="https://www.yum.com/wps/portal/yumbrands/Yumbrands/">Yum! Brands</a> is considering a potential sale of Pizza Hut and plans to close 250 underperforming U.S. locations, according to a&nbsp;<a href="https://simplywall.st/stocks/us/consumer-services/nyse-yum/yum-brands/news/yum-brands-weighs-pizza-hut-sale-as-portfolio-reset-accelera">recent article on Simply Wall St</a>. For the franchising industry, the significance is less about the stock and more about what it says about how large franchisors are managing brand portfolios in a high-cost operating environment.<a href="https://1851franchise.com/pizza-hut-franchise-deep-dive-2722519">Pizza Hut</a> is one of the most recognizable names in franchising. If Yum! decides to sell it, that would be a notable shift for a company built on a multi-brand platform. For years, large brand groups have argued that operating multiple concepts creates advantages, including shared resources, stronger purchasing power and the ability to invest in technology across the system. A sale would suggest Yum! believes those benefits no longer outweigh the effort required to improve Pizza Hut’s performance.The planned closures may have the most immediate impact on franchisees. When a franchisor reduces its footprint, it can change how the brand performs in local markets. Fewer locations can mean less convenience for customers, which can hurt overall traffic. It can also weaken the effect of local advertising when there are fewer restaurants supporting promotions in the same trade area.Closures can also affect store-level economics in ways that go beyond the locations that shut down. In some markets, remaining franchisees may pick up some displaced demand. In others, customers may switch to competitors. The changes can also affect local co-op advertising budgets and, depending on how purchasing and distribution are structured, can influence costs tied to volume.The move comes as competition in pizza remains intense, with&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-dominos-pizza-franchise-costs-fees-profit-and-data-2725506">Domino’s</a> and&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-papa-johns-franchise-costs-fees-profit-and-data-2724607">Papa Johns</a> continuing to push delivery, digital ordering and value-focused offers. Simply Wall St notes Yum! has been rolling out its Byte digital platform across brands. If Yum! changes Pizza Hut’s role in the portfolio, it could also change where the company focuses its technology and marketing investment.For franchise systems watching from the outside, Yum!’s review is a reminder that growth is not always the main priority. Sometimes the bigger decision is whether a legacy brand can be improved inside a platform or whether it will perform better under a different owner and a different plan.Read the original article&nbsp;<a href="https://simplywall.st/stocks/us/consumer-services/nyse-yum/yum-brands/news/yum-brands-weighs-pizza-hut-sale-as-portfolio-reset-accelera">here</a>.Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="https://www.1851growthclub.com">www.1851growthclub.com</a> and start your journey.

Yum! is reviewing the brand and closing 250 U.S. locations, a move that could affect franchisees and reshape its restaurant portfolio.

<a href="https://www.mcpfunds.com/">Monomoy Capital Partners</a> has entered into a definitive agreement to acquire&nbsp;<a href="https://1851franchise.com/franchise-deep-dive-jiffy-lube-franchise-costs-fees-profit-and-data-2720873">Jiffy Lube International</a> from Shell for&nbsp;<a href="https://www.mcpfunds.com/news/monomoy-capital-partners-signs-definitive-agreement-to-acquire-jiffy-lube-from-shell/">approximately $1.3 billion</a>.Founded in 1979 and headquartered in Houston, Texas, Jiffy Lube helped pioneer the fast oil change industry and today operates more than 2,000 service centers across North America. The brand serves roughly 19 million customers each year and has expanded beyond its core oil change service to include a broader range of automotive maintenance offerings, such as brake, battery and tire services through its Jiffy Lube Multicare model. Over the past four decades,&nbsp;<a href="https://1851franchise.com/advice-from-a-multi-unit-franchisee-steve-isom-jiffy-lube-2726482">the company has built a significant franchise network</a> that has helped maintain its position as a leader in the quick-service automotive maintenance sector.“Few brands have the heritage and scale of Jiffy Lube,” said&nbsp;<a href="https://www.linkedin.com/in/lee-mlotek-344a795">Lee Mlotek</a>, managing director of Monomoy, in a press release. “As the original pioneer of the fast oil change, Jiffy Lube reshaped the industry and remains the market leader today. We are incredibly excited to partner with our franchisees to enhance the customer experience and value proposition that has made Jiffy Lube a trusted name for generations.”The private equity firm, which manages more than $5.3 billion in assets across its investment funds, has a history of investing in middle-market manufacturing, distribution and service companies.&nbsp;The deal also reflects a broader trend of&nbsp;<a href="https://1851franchise.com/why-franchising-and-private-equity-make-such-a-good-match-2720921">private equity investment in franchising</a>, as institutional investors increasingly view franchise systems as attractive platforms for long-term growth. Franchise brands often combine predictable revenue streams, strong brand equity and scalable expansion models, making them appealing targets for private equity firms seeking stable cash flow and opportunities for operational improvement.&nbsp;Read the original press release&nbsp;<a href="https://www.mcpfunds.com/news/monomoy-capital-partners-signs-definitive-agreement-to-acquire-jiffy-lube-from-shell/">here</a>.&nbsp;Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="http://www.1851growthclub.com">www.1851growthclub.com</a> and start your journey.

Monomoy Capital Partners’ acquisition from Shell positions the iconic automotive service franchise for independent growth across its 2,000-location North American network.

According to a&nbsp;<a href="https://www.businesswire.com/news/home/20260312305776/en/RF-Expands-Residential-and-Commercial-Services-Portfolio-with-Investment-in-Precision-Garage-Door-Service-Franchisee">recent release</a>,&nbsp;<a href="https://rf-partners.com/">RF Investment Partners</a>, a group focused on flexible capital solutions and value-add support to lower-middle-market businesses, has teamed up with&nbsp;<a href="https://www.burlingtoncp.us/">Burlington Capital Partners</a>, a group focused on family, founder and operator-owned lower-middle-market businesses, to acquire a prominent multi-territory&nbsp;<a href="https://franchise.neighborly.com/precision-door">Precision Garage Door Service</a> franchise.The investment marks the seventh platform for RF within the service space. Precision Garage Door Service, which is part of the larger&nbsp;<a href="https://www.neighborly.com/">Neighborly</a> ecosystem, specializes in the installation, maintenance and repair of garage doors.&nbsp;“We are proud to partner with management and the Burlington team to support continued growth by investing in people and operational excellence,”&nbsp;<a href="https://www.linkedin.com/in/peter-fidler-6787143">Peter Fidler</a>, managing partner and co-founder of RF Investment Partners, said in the release. “The sector continues to present compelling opportunities given the essential nature of garage door repair, and we look forward to building on Precision’s strong foundation to drive long-term value.”This deal is part of the broader trend toward institutionalized multi-unit and multi-territory operators. Previously, franchising was largely viewed as the place for “mom-and-pop” businesses. And while franchises remain small, local businesses, the aggressive entry of private equity firms focused on operators (franchisees) rather than the brand (franchisor) is bringing new energy to small business ownership.Read the full release&nbsp;<a href="https://www.businesswire.com/news/home/20260312305776/en/RF-Expands-Residential-and-Commercial-Services-Portfolio-with-Investment-in-Precision-Garage-Door-Service-Franchisee">here</a>.Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="http://www.1851growthclub.com">www.1851growthclub.com</a> and start your journey.

The strategic investment marks the seventh residential services platform for RF and reflects a growing institutional desire for high-potential, operator-led franchises.

How much can franchisees make? It’s a question many prospective owners ask before investing in a franchise. While earnings tend to be driven by variables such as industry, location and general management skills, a proper understanding of the key factors driving profitability can help franchise owners develop expectations that are realistic.&nbsp;Multi-unit franchisee&nbsp;<a href="https://www.linkedin.com/in/mangesh-patel-9368569/">Mangesh Patel</a>, who’s readying the launch of six&nbsp;<a href="https://www.beefobradysfranchise.com/">Beef ‘O’ Brady’s</a> restaurant locations in the Macon, Georgia area, shares insights from his franchising experience.<h2>Understanding Franchise Income</h2>Keeping operational costs in check can have a major impact on overall earnings. Taking a proactive approach to expenses such as food and labor, as well as payroll and scheduling, can help align actual franchise income with general expectations for the business.“I just had a meeting with a couple of people, and they said, ‘You talked about a 25% profit margin, but I’m only doing 12%.’ So, I looked at the figures they sent me,” Patel said. “Their&nbsp;<a href="https://1851franchise.com/calculate-restaurant-franchise-profit-2730476">restaurant</a> food cost was running at 37%, which should be around 30%. The national average is about 32%. If I do things correctly, my average food cost needs to be at or below 30%. And payroll should run around 18%. But many people run 25 to 28%.”So,&nbsp;<a href="https://1851franchise.com/unraveling-franchise-earnings-how-much-can-you-really-make-2723935">how much can franchisees make</a>? Here are five areas to consider.<h2>Practical Tips for Prospective Franchisees</h2><ol><li>Control Costs From Day One:&nbsp;It’s important to monitor payroll, food and supply costs closely. Overstaffing and inefficiencies can quickly reduce profits.</li><li>Plan For The Opening Surge:&nbsp;Traffic within the first few months of opening is likely to be higher. It’s important to adjust staffing and inventory accordingly, and pay close attention to how those levels change as time goes on.</li><li>Invest In Training:&nbsp;Properly trained workers can help reduce waste and improve overall service, which has a direct effect on net income.</li><li>Understand Your Market:&nbsp;Each market is unique and revenue potential will vary depending upon location, demographics and competition.</li><li>Track Metrics Regularly:&nbsp;Food cost percentages, labor ratios and weekly sales data act as key indicators operations may need to be adjusted.</li></ol><h2>What Profitability Really Comes Down To</h2>Patel notes that if franchise owners manage labor and costs properly, it’s not impossible to achieve strong cash flow even in the first year, bucking some franchising trends.So,&nbsp;<a href="https://1851franchise.com/how-much-can-you-make-as-a-franchise-owner-2724761">how much can franchisees make</a>? While results tend to vary, careful planning, disciplined operations and a proactive approach to assessing initial costs are essential. But by grasping and guiding the elements that drive franchise profitability, franchise owners can maximize overall business earnings, scaling a business that’s sustainable financially over the long term.Want to learn more about franchise opportunities on 1851 Franchise? Be sure to visit our&nbsp;<a href="https://1851franchise.com/power-rankings">Power Rankings</a> to read more on brands making moves.

How much can franchisees make? This guide explains what drives franchise earnings and how to manage costs, with expert tips from multi-unit owner Mangesh Patel on maximizing your franchise income.

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Krug: That which gets measured gets done

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