Krug: You Don't Email Effectively, And It Shows

“Hey, didya get that email I sent? The one about how you completely destroyed the Snotsworthy account? Yeah, I’d like a reply to that one, buddy. You screwed the pooch, and I need to hear back from you, pronto.” – Sent via email, by a random idiot with whom you work. • • • Infinite inventions, inn.....

By CHRIS KRUG

October 9, 2013