Barnett Gillette: 6 Things Franchisors Can Learn From the DMV

The Department of Motor Vehicles is known for long lines, overcrowded waiting rooms, employees with an attitude and overall dysfunction. The movies and stories from your friends perpetuate these notions and when it’s your turn to make a visit, you grin and bear it, taking a half-day at work and assu.....

By Alexis BarnettGillette

SPONSOREDUpdated 3:16 AM • 08/10/15

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