Bonchon has built its name around Korean comfort food and its signature double-fried, hand-sauced chicken. Since launching in 2002, the brand has grown into an international concept with more than 500 locations worldwide. While it has operated in several formats over the years, Bonchon’s current prototype leans into a more polished fast-casual model built for today’s guests. The Bonchon experience starts with its signature Korean fried chicken. Thanks to the brand’s double-frying process, the chicken has a thin, crisp crust that stays crunchy as you eat. From there, Korean-inspired sauces and traditional side dishes help round out the menu and introduce guests to a broader range of flavors.
Tsai joined 1851 Franchise publisher Nick Powills on a recent episode of the “Meet the Franchise” podcast to discuss building a scalable franchise model, the importance of simplicity in restaurant operations and how Bonchon is driving traffic without relying on price increases.