1851

After finding her way to franchising with a local brand,&nbsp;<a href="https://www.linkedin.com/in/jennychaney/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=top-franchise-development-executives-of-2024-jen-chaney-vice-president-of-franchise-development-right-at-home-2727539" target="_blank" rel="nofollow">Jen Chaney</a>, vice president of franchise development for&nbsp;<a href="http://rightathomefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=top-franchise-development-executives-of-2024-jen-chaney-vice-president-of-franchise-development-right-at-home-2727539" target="_blank" rel="nofollow">Right at Home*</a>, saw an opportunity to join the global in-home care brand.“It was the perfect fit for me,” she said. “Not only is it a reputable brand, with locations all over the globe, coupled with a track record spanning nearly 30 years, but also a brand that is meaningful in so many ways.”With a successful track record in franchise development over the span of 10-plus years, Chaney is now using her experience to drive the strategic growth of&nbsp;<a href="http://1851franchise.com/rightathome/info">Right at Home</a> as the demand for quality in-home care consistently grows.1851 Franchise spoke with Chaney to learn more about her story, as well as to learn about some common mistakes she sees franchisors making in today’s landscape.A transcript of Chaney’s interview with 1851 Franchise has been provided below. It has been edited for clarity, brevity and style.1851 Franchise: Tell us about your brand.Jen Chaney:&nbsp;I am proud to represent a brand that stands at the forefront of the home care industry. Right at Home is dedicated to providing exceptional in-home care services that enhance the quality of life for seniors and adults with disabilities. Our mission is to improve the lives of those we serve by offering personalized care plans tailored to meet the unique needs of each client.&nbsp;Right at Home’s commitment to excellence is reflected in our caregiver training programs, ensuring that our team is equipped with the skills and compassion necessary to deliver top-notch care. We prioritize safety, comfort and dignity, creating a supportive environment where clients can thrive. Our franchise model is designed to empower entrepreneurs who share our passion for making a difference in their communities. We offer comprehensive support — including extensive training, marketing resources and ongoing operational assistance — to help our franchisees thrive. By joining the Right at Home family, franchisees become part of a trusted brand with a proven track record and a strong reputation for quality care.&nbsp;Right at Home is more than just a home care provider; it is a community of dedicated professionals committed to making a positive impact on the lives of those we serve. I’ve never been more excited to continue expanding our reach and bringing our exceptional services to even more families in need.1851: How did you get into franchising?&nbsp;Chaney:&nbsp;I was approached by a friend who did marketing for a local franchise brand. With 10 years of sales experience under my belt, I gladly took the role and spent the next seven years in various roles on the franchise development team with that company. When this opportunity became available at Right at Home, it was the perfect fit for me. Not only is it a reputable brand — with locations all over the globe, coupled with a track record spanning nearly 30 years — but also a brand that is meaningful in so many ways. I fell in love with franchising — specifically franchise development — from the start. It’s been a great ride, and I really can’t imagine being in any other field.1851: Are there any keys to consistent franchise growth?&nbsp;Chaney:&nbsp;Consistent franchise growth at Right at Home absolutely relies on maintaining a strong brand reputation for high-quality care, providing comprehensive support to franchisees and conducting thorough market research. We stay competitive by offering innovative services and leveraging technology while fostering strong relationships with our franchisees to share best practices and address challenges together.&nbsp;Effective marketing strategies and a culture of continuous improvement ensure we meet the evolving needs of our clients and franchisees, helping us expand our reach and impact. If any of those areas lack or are missing, consistent growth is challenging. You must have all those components to see the consistent growth!1851: What are the biggest hurdles to successful franchise growth right now?&nbsp;Chaney:&nbsp;One hurdle is the competitive landscape of the home care industry, which requires us to continuously innovate and differentiate our services. Recruiting and retaining qualified caregivers is another challenge that some owners face, as the demand for caregivers, at times, can exceed supply.&nbsp;Additionally, regulatory changes and compliance requirements can vary widely by region, adding complexity to expansion efforts. To support our franchise owners through these challenges, we have incorporated corporate support team members in each area as subject matter experts, hyper-focused on these areas that are critical for growth.1851: Are there any common mistakes you see franchisors making when trying to grow?&nbsp;Chaney:&nbsp;Franchisors often make mistakes that hinder growth, such as not clearly defining their brand, which leads to inconsistent messaging. Inadequate training and support for franchisees can result in high turnover and dissatisfaction. Poor legal and financial planning can cause costly mistakes, while expanding too quickly can strain resources and dilute the brand. Ineffective franchisee recruitment and failure to conduct thorough market research can lead to partnerships with unsuitable individuals and opening locations with insufficient demand. Lastly, inconsistent quality control across franchises can damage the brand’s reputation and customer trust. By being aware of these pitfalls, franchisors can take steps to avoid them and foster sustainable growth.&nbsp;1851: What is your number one goal at the moment?Chaney:&nbsp;My number one right now is — and always has been — to drive sustainable and strategic growth. This involves not only expanding the number of franchise locations across the United States but also ensuring that each new franchisee is well-supported and positioned for an incredible journey as a Right at Home franchise owner for many years to come. By focusing on quality over quantity, I can maintain our brand’s reputation for excellence while fostering a strong, cohesive network of franchisees who are committed to delivering exceptional care.Every great franchisee had help buying a franchise. Want to learn more about how 1851 helps franchisees find the right franchise opportunity? Visit&nbsp;<a href="http://www.1851growthclub.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=top-franchise-development-executives-of-2024-jen-chaney-vice-president-of-franchise-development-right-at-home-2727539" target="_blank" rel="nofollow">www.1851growthclub.com</a> and start your journey.

Top Franchise Development Executives of 2024: Jen Chaney, VP of Franchise Development, Right at Home

Top Franchise Development Professional: Jen Chaney, Right at Home

1851 Franchise

Chaney spoke with 1851 Franchise to discuss her experience in franchise development, sharing insights on brand identity and healthy growth in an industry where trust and reputation is so important.

Top Franchise Development Executives of 2024: Jen Chaney, Vice President of Franchise Development, Right at Home

top-franchise-development-executives-of-2024-jen-chaney-vice-president-of-franchise-development-right-at-home

TruBlue Home Service Ally

TruBlue Featured in USA Today as Key Player in Helping Seniors Age Safely at Home

trublue-featured-in-usa-today-as-key-player-in-helping-seniors-age-safely-at-home

Right at Home

Right at Home Marks 30 Years With Continued Franchise Growth

Right at Home Marks 30 Years With Continued Franchise Growth, Tech Advancements, and Strong System Engagement in First Half of 2025

right-at-home-franchise-growth-2025

KidStrong Franchising, LLC

Unlocking Superpowers: How KidStrong Is Building the Next Generation of Confident Kids — and Thriving Franchise Owners

kidstrong-franchise-confident-kids

Image of a kid growing up, developing with kidstrong, high fiving and smiling. 

How KidStrong has Become the Franchise Disrupting Child Development by Partnering with Purpose-Driven Franchise Owners 

kidstrong-franchise-opportunity-child-development

Picture of kids for franchise business Kidstrong which focuses on child development and fitness

KidStrong Is Pediatrician-Recommended for Raising Confident, Capable Kids and Families Can't Get Enough

kidstrong-child-development-program

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Image of Donald Trump pointing with red stripes in the background

August 1 Tariff Deadline Is Said to Have ‘No Extensions’: What This Could Mean for Franchises

august-1-tariff-deadline-franchise-impact

What June’s Jobs Report Means for the Franchise Industry

what-junes-jobs-report-means-for-the-franchise-industry

Drone Delivery Takes Flight in QSR: The Future of Franchise Operations?

drone-delivery-takes-flight-in-qsr-the-future-of-franchise-operations

Chick-fil-A Tops Customer Satisfaction Rankings for 11th Year as Challenger Brands Gain Ground

chick-fil-a-tops-customer-satisfaction-rankings-for-11th-year-as-challenger-brands-gain-ground

Technomic Releases Annual Ranking of the Top 15 Fast-Food Chains in the U.S.

technomic-releases-annual-ranking-of-the-top-15-fast-food-chains-in-the-us

The Ultimate Guide to Selling Franchises: How To Create a Strong Incentive

how-to-build-strong-incentives-to-attract-prospective-franchisees

Top 25 Franchise Marketing Leaders: Kelsey McManemin — Vice President of Marketing, HTeaO

top-25-franchise-marketing-leaders-kelsey-mcmanemin-vice-president-of-marketing-hteao

Photo of a large group of people standing in a circle, placing hands together in center

Franchise Opportunities for Minorities: Expanding the Franchise Network

franchise-opportunities-for-minorities

Amanda Evans - Stellar Service Brands - Franchise Marketing Leaders 2025 - 1851 Franchise

Top 25 Franchise Marketing Leaders: Amanda Evans — Senior Vice President of Marketing, Stellar Service Brands

stellar-service-brands-marketing-leader-amanda-evans

Hooters Leans Into Franchising With Closure of 30 Company-Owned Stores - Agg - 1851 Franchise

Hooters Leans Into Franchising With Closure of 30 Company-Owned Stores

hooters-franchise-model-company-owned-closures

How Vishal Juneja Turned a Family Tradition Into a Paris Baguette Franchise

How Vishal Juneja Turned a Family Tradition Into a Paris Baguette Franchise Built on Heart and Community

paris-baguette-franchise-rockaway-new-jersey-vishal-junjea

Franchisee spotlight graphic with photo of Ricki Oberoi and Layne's Chicken Fingers logo

Multi-Unit Wendy’s Operator Signs 12-Unit Deal With Layne’s Chicken Fingers

ricki-oberoi-laynes-chicken-fingers-growth

Franchisee spotlight graphic with photos of Danielle Rosemond & Usman Khan & TruBlue logo

Family Members of Local Physicians Bring TruBlue Franchise to North Central Nassau, Long Island: A Health Care-Inspired Approach to Aging in Place

family-brings-trublue-franchise-to-north-central-nassau

Top Franchise Development Executives of 2024: Jen Chaney, Vice President of Franchise Development, Right at Home

MORE STORIES LIKE THIS