TruBlue Home Service Ally, the handyman and home maintenance franchise with over 80 units, is all about loyalty. The brand’s mission is to help not only busy adults maintain their homes, but seniors who wish to live in their home for as long as possible. And TruBlue understands that letting somebody into your home isn’t something to be taken lightly, which is why the brand prioritizes trustworthiness and professionalism every step of the way. As a result, many clients have been with TruBlue for years and consider the brand a trusted ally when it comes to the upkeep of their home.

Diane Carter, for example, is a well-respected CPA in the Yorktown, Virginia area — a community that TruBlue has been serving for a decade thanks to dedicated franchisee Kay Diemont and her husband Tim. This year, TruBlue is proud to honor Carter as their "Customer of the Year," a title that speaks volumes about her dedication and trust in the brand.

Carter was first introduced to TruBlue through Diemont, who she had known for over three decades. The two met while working at the same accounting firm, and when Carter left to start her own business, Diemont came to work with her. While they eventually went down different paths, the two stayed in touch over all these years. When the Diemonts decided to franchise with TruBlue in 2013, Carter was one of the first people they called.

"When Kay called and told me she was opening up the TruBlue franchise, I immediately said sign me up," Carter recalled. 

While Carter originally signed on for cleaning services to help her around the house during the busy tax season, over the years, TruBlue has become a constant presence in her life, offering her a range of services from house cleaning to handyman tasks. 

"They’ve been doing my house cleaning bi-weekly from the very start,” Carter said. “I also use them for  handyman work around the house, and they do a great job. TruBlue can offer anything, which is a big appeal. Every time I’ve ever needed anything, they were here. I was single for many years after I lost my husband, and they were always there to help out. That is the kind of people they are.”

Diemont echoed this sentiment, saying, "Diane has never skipped a service with us. If anything comes up, we can help her. Tim went over there to help her install a new toilet, for example. I love Diane and she is a really dear person in my life.”

Carter’s unwavering support for TruBlue isn't just about the services they offer, but the people behind the brand. "Character is everything,” she said. “Dealing with clients and customer service, Kay and Tim are outstanding in every way. They don’t just go in to make money, they really care about you and want to do a nice job for you. That is a cut above.”

Overall, trust is the real cornerstone of the relationship between Carter and TruBlue. "I feel like I can totally trust them,” she said. “I am old school, and I completely operate on trust. I give them my keys when I go to work. Everything has been smooth for over 10 years and I would never hesitate to recommend them to others. This relationship really means the world to me.”

As TruBlue celebrates a decade of service in Yorktown, stories like Carter’s serve as a testament to the brand's commitment to excellence and the deep-rooted relationships franchisees like the Diemonts are able to build in their communities. 

“Diane was our invoice number one,” said Kay. “When I sent her the most recent invoice, it was number 14,520. I can’t tell you how much that loyalty means to us. Those clients like Diane who have stayed with us the whole time — we value them so much. Your home is your castle and the fact that they trust us enough to come in every week for a decade, that is incredibly flattering.”

To find out more information on costs to buy a TruBlue Home Service Ally franchise, please visit: https://1851franchise.com/trubluehousecare/info