In a home services industry often defined by one-off repairs and reactive calls, TruBlue Home Service Ally has taken a fundamentally different approach. Rather than waiting for something to break, TruBlue is intentionally designed to stay ahead of problems: building long-term relationships with homeowners through ongoing maintenance, proactive service, and structured membership programs.
Most handyman businesses rely on a steady stream of new jobs to keep work coming in. TruBlue instead focuses on staying connected with past customers and bringing them back over time.
“The TruBlue model all boils down to customer service, going in and doing what you say you are going to do, following through and doing basic good business practices,” said franchisee Dan McMurtry, whose location surpassed $1 million in annual revenue. “It's also about staying in touch with them after the project finishes. We do a lot of email blasts following up with clients, and quarterly emails to see how they are doing and if they need any other projects.”
That ongoing communication is not an afterthought. It is a deliberate strategy that keeps TruBlue top of mind, turning one-time customers into long-term clients.
“Around 25% of customers are recurring business,” McMurtry said, a number that reflects the strength of TruBlue’s retention-focused model.
At the core of TruBlue’s approach is the integration of preventive home maintenance with traditional handyman services.
Instead of only addressing issues after they arise, TruBlue proactively monitors and maintains the home — identifying small concerns before they become expensive problems. That includes routine tasks like checking safety features, replacing filters and addressing minor wear-and-tear issues that often go unnoticed.
“The home maintenance program is another key component,” McMurtry said. “It requires a bit of education for consumers, but once they understand the value, it is well-received. The response is definitely positive. The home is most people’s most extensive asset, so keeping up with maintenance on it can eliminate a lot of long-term damage.”
TruBlue’s recurring business model is anchored by its Home Maintenance packages, which formalize the relationship between homeowner and service provider.
These subscription-style offerings include scheduled home maintenance visits, priority service and scheduling, discounts on additional projects and ongoing home assessments and preventive care.
For homeowners, the value is simple: peace of mind. Instead of scrambling to find help when something goes wrong, they have a trusted partner already in place. For franchise owners, the impact is even more significant.
“We can help you treat your home like you would your car,” said TruBlue President Sean Fitzgerald. “Everybody gets their car in for maintenance routinely, and your home should be the same.”
That mindset creates predictable demand, stronger customer retention and more stable revenue streams.
TruBlue’s proactive model resonates especially well with today’s homeowners, who often lack the time, expertise or desire to manage ongoing home upkeep themselves.
Busy professionals benefit from outsourcing routine maintenance to a trusted partner. Homeowners juggling family responsibilities gain back time and reduce stress. And those who want to protect their investment appreciate a structured, preventive approach.
“The home is one asset that is constantly appreciating in value, but it is oftentimes one that is neglected the most,” McMurtry said. “People take care of their vehicles better than their houses. We aim to change that with our subscription service.”
By positioning itself as a long-term ally rather than a one-time vendor, TruBlue becomes embedded in the homeowner’s routine.
This relationship-driven approach sharply contrasts with traditional handyman or contractor businesses, which are typically reactive, project-based and inconsistent.
TruBlue stands apart by emphasizing proactive service, recurring memberships, ongoing relationships and structured scheduling. That approach is backed by an insured and background-checked Tru-Pro® Technician, giving homeowners the professionalism and trust they expect when inviting someone into their home.
It is also reinforced by TruBlue’s operational standards. Services are delivered by TruBlue employees who are screened, background-checked, and insured Tru-Pro® Technicians, providing the professionalism and trust that homeowners increasingly expect.
“The minute you let someone into your home, that’s a very vulnerable place,” Fitzgerald said. “That’s why we do so well, we already have higher standards in place.”
For franchise owners, this recurring model takes some of the guesswork out of the business, leading to more predictable schedules, steady revenue and less time spent chasing new leads. It also helps build genuine trust and leads to more natural referrals. For homeowners, the model provides peace of mind by offering a reliable partner for ongoing maintenance and unexpected needs.
And for franchisees like McMurtry, the results speak for themselves. “The demand is extremely strong,” he said. “As long as you are prepared to take advantage of it, there is no reason you can’t continue to grow.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/trubluehousecare/info.
TruBlue Home Service Ally
SPONSORED
TruBlue uses subscription home maintenance to build long-term relationships and secure stable, recurring revenue for its franchisees.
In a home services industry often defined by one-off repairs and reactive calls, TruBlue Home Service Ally has taken a fundamentally different approach. Rather than waiting for something to break, TruBlue is intentionally designed to stay ahead of problems: building long-term relationships with homeowners through ongoing maintenance, proactive service, and structured membership programs.
Most handyman businesses rely on a steady stream of new jobs to keep work coming in. TruBlue instead focuses on staying connected with past customers and bringing them back over time.
“The TruBlue model all boils down to customer service, going in and doing what you say you are going to do, following through and doing basic good business practices,” said franchisee Dan McMurtry, whose location surpassed $1 million in annual revenue. “It's also about staying in touch with them after the project finishes. We do a lot of email blasts following up with clients, and quarterly emails to see how they are doing and if they need any other projects.”
That ongoing communication is not an afterthought. It is a deliberate strategy that keeps TruBlue top of mind, turning one-time customers into long-term clients.
“Around 25% of customers are recurring business,” McMurtry said, a number that reflects the strength of TruBlue’s retention-focused model.
At the core of TruBlue’s approach is the integration of preventive home maintenance with traditional handyman services.
Instead of only addressing issues after they arise, TruBlue proactively monitors and maintains the home — identifying small concerns before they become expensive problems. That includes routine tasks like checking safety features, replacing filters and addressing minor wear-and-tear issues that often go unnoticed.
“The home maintenance program is another key component,” McMurtry said. “It requires a bit of education for consumers, but once they understand the value, it is well-received. The response is definitely positive. The home is most people’s most extensive asset, so keeping up with maintenance on it can eliminate a lot of long-term damage.”
TruBlue’s recurring business model is anchored by its Home Maintenance packages, which formalize the relationship between homeowner and service provider.
These subscription-style offerings include scheduled home maintenance visits, priority service and scheduling, discounts on additional projects and ongoing home assessments and preventive care.
For homeowners, the value is simple: peace of mind. Instead of scrambling to find help when something goes wrong, they have a trusted partner already in place. For franchise owners, the impact is even more significant.
“We can help you treat your home like you would your car,” said TruBlue President Sean Fitzgerald. “Everybody gets their car in for maintenance routinely, and your home should be the same.”
That mindset creates predictable demand, stronger customer retention and more stable revenue streams.
TruBlue’s proactive model resonates especially well with today’s homeowners, who often lack the time, expertise or desire to manage ongoing home upkeep themselves.
Busy professionals benefit from outsourcing routine maintenance to a trusted partner. Homeowners juggling family responsibilities gain back time and reduce stress. And those who want to protect their investment appreciate a structured, preventive approach.
“The home is one asset that is constantly appreciating in value, but it is oftentimes one that is neglected the most,” McMurtry said. “People take care of their vehicles better than their houses. We aim to change that with our subscription service.”
By positioning itself as a long-term ally rather than a one-time vendor, TruBlue becomes embedded in the homeowner’s routine.
This relationship-driven approach sharply contrasts with traditional handyman or contractor businesses, which are typically reactive, project-based and inconsistent.
TruBlue stands apart by emphasizing proactive service, recurring memberships, ongoing relationships and structured scheduling. That approach is backed by an insured and background-checked Tru-Pro® Technician, giving homeowners the professionalism and trust they expect when inviting someone into their home.
It is also reinforced by TruBlue’s operational standards. Services are delivered by TruBlue employees who are screened, background-checked, and insured Tru-Pro® Technicians, providing the professionalism and trust that homeowners increasingly expect.
“The minute you let someone into your home, that’s a very vulnerable place,” Fitzgerald said. “That’s why we do so well, we already have higher standards in place.”
For franchise owners, this recurring model takes some of the guesswork out of the business, leading to more predictable schedules, steady revenue and less time spent chasing new leads. It also helps build genuine trust and leads to more natural referrals. For homeowners, the model provides peace of mind by offering a reliable partner for ongoing maintenance and unexpected needs.
And for franchisees like McMurtry, the results speak for themselves. “The demand is extremely strong,” he said. “As long as you are prepared to take advantage of it, there is no reason you can’t continue to grow.”
To find out more information on costs to buy this franchise, please visit https://1851franchise.com/trubluehousecare/info.
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