1851

Hiring managers for franchise locations isn&rsquo;t always the easiest process, but with an extra cautious eye, franchisees can find the best person for the job.

Omar Shaker is a franchisee who owns four <a href="https://www.firehousesubs.com/own-a-franchise/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=3-tips-for-hiring-the-right-managers-for-your-franchise-2708128" target="_blank" rel="nofollow" style="text-decoration-line:none" target="_blank">Firehouse Subs</a> locations. In an interview with <a href="https://1851franchise.com/" style="text-decoration-line:none" target="_blank">1851 Franchise</a>, Shaker shared his tips and techniques on hiring managers for a franchise location and finding that right fit. 

Hire from within

Shaker loves the idea of promoting from within.

&ldquo;It makes the whole team strive to do better,&rdquo; he said. &ldquo;If you choose to do this, though, it is extremely important to have clear goals of what items need to be achieved.&rdquo;

Shaker has different managers for different departments, and in order to become a manager, employees need to have a certain number of hours doing various tasks <a href="https://1851franchise.com/top-performers-should-be-top-performers-in-every-situation-2707190" style="text-decoration-line:none" target="_blank">at &ldquo;a superior level,&rdquo;</a> he added. This is a crucial part of getting promoted from within. 

Shaker understands, though, that there are times when a restaurant can lose a manager and no one from within is necessarily manager material. When this happens, he likes to go the job board route, which he cited as a classic method restaurant owners use. 

&ldquo;I prefer Indeed, as I tend to find more qualified candidates, but that can depend on the area as well,&rdquo; he said. 

He also believes in using his current team to find external candidates. He offers a promotion for his employees &mdash; a $100 bonus if they refer someone for a role and that candidate works at Firehouse Subs for at least three months. 

&ldquo;Don&rsquo;t sleep on your team,&rdquo; he added. &ldquo;They know a lot of people and who doesn&rsquo;t want to work with someone they like outside of work? Make sure to stress that the people they bring in will reflect on how management sees them. If they can&rsquo;t choose the right friend to work with, what makes management believe that employee can manage others?&rdquo;

Hire customers 

Franchisees can also leverage their customers for referrals. Shaker believes that &ldquo;the best part of owning a restaurant is talking with your customers,&rdquo; and he goes &ldquo;into hunting mode&rdquo; whenever a customer comes in wearing clothes with another company&rsquo;s branding on it. He will approach these customers and, in addition to letting them know about catering opportunities, tell them about hiring opportunities. 

&ldquo;Some of these customers could be looking for new opportunities and they are in your restaurant,&rdquo; he wrote. &ldquo;I had a lot of success with this and hope it helps you!&rdquo; 

Look out for certain traits

Franchisees should look for specific traits when hiring managers. 

&ldquo;When I hire managers, I tell them the only difference between a crew member and a manager is that a manager has the extra task of managing personalities and egos,&rdquo; he said. 

He advises franchisees to look for managers that have their egos in check. 

&ldquo;You want someone that employees like but can command their team when the crazy times start,&rdquo; he added. 

He said that when he promotes a crew member to a managerial position, he tells that person that their view of the customer changes.

&ldquo;It is no longer the people that come through the door but the people that work behind the line,&rdquo; he said. &ldquo;Your <a href="https://1851franchise.com/don-t-discipline-coach-and-care-2707244" style="text-decoration-line:none" target="_blank">employees become your customers</a> because if you treat them well, they in turn will treat the business&rsquo; customers well.&rdquo;

<div>&nbsp;</div>

3 Tips for Hiring the Right Managers for Your Franchise

1851 Franchise

Thinking outside of the box can go a long way in finding the right managers for your franchise.

3-tips-for-hiring-the-right-managers-for-your-franchise

ServiceMaster Restore

ServiceMaster Restore Powers Into the Second Half of 2025 With Growth and Purpose-Driven Impact

ServiceMaster Restore Powers Into the Second Half of 2025 With Strong Growth and Purpose-Driven Impact

servicemaster-restore-powers-into-the-second-half-of-2025-with-strong-growth-and-purpose-driven-impact

Comfort Keepers

Comfort Keepers - Midyear Press Release 2025 - 1851 Franchise

Comfort Keepers® Hits Mid-Year Stride With Strong Franchise Growth and Rising Demand for In-Home Care

comfort-keepers-franchise-midyear-momentum-2025

petbar

petbar - Garrett Dewan - Why I'm Investing - 1851 Franchise

Why Garrett Dewan Is Choosing To Reinvest in petbar

petbar-franchise-austin-garrett-dewan-multi-unit

Paris Baguette

NJBIZ: Paris Baguette Ramps Up Expansion With New Franchises, Facility and 2030 Growth Target

njbiz-paris-baguette-ramps-up-expansion-with-new-franchises-facility-and-2030-growth-target

Busy Bee Jumpers

Top 10 Reasons To Buy a Busy Bee Jumpers Franchise in 2025

top-10-reasons-to-buy-a-busy-bee-jumpers-franchise-in-2025

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Wendy's CEO Kirk Tanner Steps Down - Breaking News - 1851 Franchise

Wendy’s CEO Kirk Tanner Steps Down Amid Challenges, Leaving Franchisees Facing Uncertainty

wendys-ceo-transition-kirk-tanner-franchisee-uncertainty

"Come in, We're OPEN" sign against abstract background

Small Business Optimism Dips, Raising Concerns for Franchise Owners

small-business-optimism-dips-raising-concerns-for-franchise-owners

Photo of Roof Scientist truck and trailer

Roof Scientist Expands Into Northern Indianapolis as Entrepreneur Dale Speckman Launches New Business in Fishers

roof-scientist-expands-into-northern-indianapolis

Image of Donald Trump pointing with red stripes in the background

August 1 Tariff Deadline Is Said to Have ‘No Extensions’: What This Could Mean for Franchises

august-1-tariff-deadline-franchise-impact

What June’s Jobs Report Means for the Franchise Industry

what-junes-jobs-report-means-for-the-franchise-industry

The Ultimate Guide to Selling Franchises: How To Create a Strong Incentive

how-to-build-strong-incentives-to-attract-prospective-franchisees

Coffee & Analytics graphic with photo of Nick Powills

Franchise Growth Is Messy. Lead Gen Is Uncomfortable. Let’s Fix It.

franchise-lead-generation-insights

How Franchise Brands Can Prepare for the Rise of AI-Driven Advertising

how-franchise-brands-can-prepare-for-the-rise-of-ai-driven-advertising

Top 25 Franchise Marketing Leaders: Kelsey McManemin — Vice President of Marketing, HTeaO

top-25-franchise-marketing-leaders-kelsey-mcmanemin-vice-president-of-marketing-hteao

Hooters Leans Into Franchising With Closure of 30 Company-Owned Stores - Agg - 1851 Franchise

Hooters Leans Into Franchising With Closure of 30 Company-Owned Stores

hooters-franchise-model-company-owned-closures

Kansas Couple Revitalizes Local Childcare With Children’s Lighthouse

From Corporate Careers to Community Roots: Kansas Couple Revitalizes Local Childcare With Children’s Lighthouse

kansas-couple-opens-childrens-lighthouse-gardner-olathe

From Prescriptions to Pastries: Kari Khandelwal Creates a Comforting Community Bakery 

From Prescriptions to Pastries: Kari Khandelwal Creates a Comforting Community Bakery in Overland Park, Kansas

paris-baguette-franchise-overland-park-khandelwal

Hely and Hiral Patel Bring Their Longtime Dream to Life With The Brass Tap

3 Tips for Hiring the Right Managers for Your Franchise

MORE STORIES LIKE THIS