1851

Hiring managers for franchise locations isn&rsquo;t always the easiest process, but with an extra cautious eye, franchisees can find the best person for the job.

Omar Shaker is a franchisee who owns four <a href="https://www.firehousesubs.com/own-a-franchise/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=3-tips-for-hiring-the-right-managers-for-your-franchise-2708128" target="_blank" rel="nofollow" style="text-decoration-line:none" target="_blank">Firehouse Subs</a> locations. In an interview with <a href="https://1851franchise.com/" style="text-decoration-line:none" target="_blank">1851 Franchise</a>, Shaker shared his tips and techniques on hiring managers for a franchise location and finding that right fit. 

Hire from within

Shaker loves the idea of promoting from within.

&ldquo;It makes the whole team strive to do better,&rdquo; he said. &ldquo;If you choose to do this, though, it is extremely important to have clear goals of what items need to be achieved.&rdquo;

Shaker has different managers for different departments, and in order to become a manager, employees need to have a certain number of hours doing various tasks <a href="https://1851franchise.com/top-performers-should-be-top-performers-in-every-situation-2707190" style="text-decoration-line:none" target="_blank">at &ldquo;a superior level,&rdquo;</a> he added. This is a crucial part of getting promoted from within. 

Shaker understands, though, that there are times when a restaurant can lose a manager and no one from within is necessarily manager material. When this happens, he likes to go the job board route, which he cited as a classic method restaurant owners use. 

&ldquo;I prefer Indeed, as I tend to find more qualified candidates, but that can depend on the area as well,&rdquo; he said. 

He also believes in using his current team to find external candidates. He offers a promotion for his employees &mdash; a $100 bonus if they refer someone for a role and that candidate works at Firehouse Subs for at least three months. 

&ldquo;Don&rsquo;t sleep on your team,&rdquo; he added. &ldquo;They know a lot of people and who doesn&rsquo;t want to work with someone they like outside of work? Make sure to stress that the people they bring in will reflect on how management sees them. If they can&rsquo;t choose the right friend to work with, what makes management believe that employee can manage others?&rdquo;

Hire customers 

Franchisees can also leverage their customers for referrals. Shaker believes that &ldquo;the best part of owning a restaurant is talking with your customers,&rdquo; and he goes &ldquo;into hunting mode&rdquo; whenever a customer comes in wearing clothes with another company&rsquo;s branding on it. He will approach these customers and, in addition to letting them know about catering opportunities, tell them about hiring opportunities. 

&ldquo;Some of these customers could be looking for new opportunities and they are in your restaurant,&rdquo; he wrote. &ldquo;I had a lot of success with this and hope it helps you!&rdquo; 

Look out for certain traits

Franchisees should look for specific traits when hiring managers. 

&ldquo;When I hire managers, I tell them the only difference between a crew member and a manager is that a manager has the extra task of managing personalities and egos,&rdquo; he said. 

He advises franchisees to look for managers that have their egos in check. 

&ldquo;You want someone that employees like but can command their team when the crazy times start,&rdquo; he added. 

He said that when he promotes a crew member to a managerial position, he tells that person that their view of the customer changes.

&ldquo;It is no longer the people that come through the door but the people that work behind the line,&rdquo; he said. &ldquo;Your <a href="https://1851franchise.com/don-t-discipline-coach-and-care-2707244" style="text-decoration-line:none" target="_blank">employees become your customers</a> because if you treat them well, they in turn will treat the business&rsquo; customers well.&rdquo;

<div>&nbsp;</div>

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