Franchisor Stories

CEO’s experience as Undercover Boss becomes learning opportunity for whole company

CEO’s experience as Undercover Boss becomes learning opportunity for whole company

It’s common for CEOs to leave their offices to work on the frontlines with employees to learn more about their companies. But it’s a whole different matter to do that on national television as Dina Dwyer-Owens did last year. As CEO of The Dwyer Group (TDG), a Waco, Texas, multi-concept franchise .....

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STEVE COOMES

About the Author

STEVE COOMES

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Steve Coomes is an 1851 contributor and a graduate of the University of Louisville