Chick-fil-A Continues to Dominate Customer Satisfaction Rankings

Chick-fil-A's drive-thrus have remained packed throughout the pandemic, so it’s no surprise that the brand continues to lead in customer satisfaction for the eighth year straight.

By Derek Stephens1851 Franchise Contributor

Updated 1:13PM • 06/30/22

Fast-food lovers continue to “Eat Mor Chikin.”

According to the American Customer Satisfaction Index’s (ACSI) annual restaurant report, QSR franchise Chick-fil-A has the highest customer satisfaction rating compared with over 400 other national chains. The chicken brand received a customer satisfaction score of 84 out of 100.

The No. 2-ranking chain was Chipotle, with a score of 80. Rival chicken chains KFC and Popeyes earned scores of 79 and 74, respectively.

"Little things like being told 'please' and 'thank you’ — it feels like you're appreciated as a customer and a human being at Chick-fil-A," Mark Kalinowski, Kalinowski Equity Research founder, told Business Insider last year.

Though the gap between first and second place has narrowed slightly since 2019, Chick-fil-A has topped the ACSI survey for eight consecutive years.

Regarding profitability, Chick-fil-A’s locations significantly outperform their competitors. A single Chick-fil-A location averages roughly $4.5 million in sales annually. For comparison, the average McDonald's location makes approximately $2.9 million.

Read more at businessinsider.com.