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Fast-food lovers continue to “<a href="https://www.chick-fil-a.com/stories/inside-chick-fil-a/20-years-of-cows?utm_source=1851franchise.com&utm_medium=article&utm_campaign=chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021" target="_blank" rel="nofollow">Eat Mor Chikin.</a>”&nbsp;According to the American Customer Satisfaction Index’s (ACSI)&nbsp;<a href="https://www.theacsi.org/?option=com_content&amp%3Bview=article&amp%3Bid=147&amp%3Bcatid=&amp%3BItemid=212&amp%3Bi=Limited-Service+Restaurants&utm_source=1851franchise.com&utm_medium=article&utm_campaign=chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021" target="_blank" rel="nofollow">annual restaurant report</a>, QSR franchise Chick-fil-A has the highest customer satisfaction rating compared with over 400 other national chains. The chicken brand received a customer satisfaction score of 84 out of 100.The No. 2-ranking chain was Chipotle, with a score of 80. Rival chicken chains KFC and Popeyes earned scores of 79 and 74, respectively."Little things like being told 'please' and 'thank you’ — it feels like you're appreciated as a customer and a human being at Chick-fil-A,"&nbsp;<a href="https://www.businessinsider.com/chick-fil-a-third-largest-fast-food-chain-us-sales-2020-5?utm_source=1851franchise.com&utm_medium=article&utm_campaign=chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021" target="_blank" rel="nofollow">Mark Kalinowski</a>, Kalinowski Equity Research founder,&nbsp;<a href="https://www.businessinsider.com/chick-fil-a-third-largest-fast-food-chain-us-sales-2020-5?utm_source=1851franchise.com&utm_medium=article&utm_campaign=chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021" target="_blank" rel="nofollow">told Business Insider last year.</a>Though the gap between first and second place has narrowed slightly since 2019, Chick-fil-A has topped the ACSI survey for eight consecutive years.Regarding profitability, Chick-fil-A’s locations significantly outperform their competitors.&nbsp;A single Chick-fil-A location averages roughly&nbsp;<a href="https://www.businessinsider.com/chick-fil-a-third-largest-fast-food-chain-us-sales-2020-5?utm_source=1851franchise.com&utm_medium=article&utm_campaign=chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021" target="_blank" rel="nofollow">$4.5 million</a> in sales annually. For comparison, the average McDonald's location makes approximately $2.9 million.Read more at&nbsp;<a href="https://www.businessinsider.com/chick-fil-a-dominates-customer-satisfaction-rankings-2020-6?utm_source=1851franchise.com&utm_medium=article&utm_campaign=chick-fil-a-continues-to-dominate-customer-satisfaction-rankings-2719021" target="_blank" rel="nofollow">businessinsider.com</a>.

Chick-fil-A Continues to Dominate Customer Satisfaction Rankings

1851 Franchise

Chick-fil-A's drive-thrus have remained packed throughout the pandemic, so it’s no surprise that the brand continues to lead in customer satisfaction for the eighth year straight.

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