Franchise Business Review: Multi-Unit Smoothie King Franchisee Shares his Secrets to Success

Paul McCulloch and his wife, Paula, own 11 Smoothie King locations (soon to be 14) throughout the greater Nashville, Tennessee area as well as the surrounding communities. McCulloch shared his thoughts regarding what entrepreneurs should consider prior to buying a franchise, how to be successful in franchising as well as what his experience has been like.

What advice would you share with people considering purchasing a franchise? Decide if you are looking for a job or looking to build a business. I also think it’s a good idea to take a personality test, which can uncover a lot about your strengths and weaknesses that you may not have known. Most importantly, be sure to join an industry you truly enjoy. We were attracted to Smoothie King because of the health benefits it offers and because every smoothie has a purpose. Once you buy a franchise, work hard to identify the right location and hire great people who will treat employees and customers right.

What traits do you think franchisees should have in order to be successful? You need to be well-rounded – a Jack or Jane of all trades. Although you may be a sensible business professional, it doesn’t necessarily mean you are a people person. Make sure you can communicate clearly, manage a team, and listen to your employees. An array of problems will always arise and you’ll need to be able to conquer them while dealing with day-to-day operations.

What type of business experience did you gain prior to becoming a franchisee that you have found particularly helpful when it comes to successfully running your franchise? My financial and real estate background helped us to succeed in growing with Smoothie King. I have always been involved with banks and started as a national bank examiner, so I knew the system. My father was in real estate so I have the skills to negotiate deals and find the perfect location for a small business.