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Construction costs that inexplicably skyrocket, shoddy workmanship, a contractor who tears up the kitchen and then disappears for weeks. David Letourneau, a franchisee with <a href="http://www.alairhomes.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=franchisee-success-alair-homes-2287" target="_blank" rel="nofollow" target="_blank">Alair </a>custom home builders and renovations in the Scottsdale, Arizona, area, says Alair is successfully fighting these customer laments that have plagued other companies. Alair is all about transparency, he says. &#8220;We go in and do a complete design-estimation process,&#8221; says the Canadian company&#8217;s first franchisee in the U.S. &#8220;We work with the customer well before we talk about a construction agreement. We want to define their project. We get quotes from everyone with whom we work. It&#8217;s all transparent with the client. &#8220;Before they sign a construction agreement, they know everything.&#8221; The native Canadian, who&#8217;s been in the Scottsdale area for about 20 years, says the company recognizes and respects the modern, well-informed client. &#8220;Today&#8217;s consumer is so savvy,&#8221; Letourneau says. &#8220;They say, &#8216;I want to know.&#8217; The process is in the hands of the client.&#8221; Letourneau recently passed the one-year mark as an Alair Homes franchisee and experienced success quickly after coming aboard. &#8220;We were swamped with business within six weeks of opening.&#8221; He had expectations of doing well. As a former consultant to Alair, he helped put the franchise launch together, so he knew the brand. He also had a strong base from which to grow after being active in the Phoenix and Southern California markets for several years. &#8220;I certainly was optimistic. From a franchise perspective, it&#8217;s low-dollar entry, and there&#8217;s no limit to the upside of what a person can make. There&#8217;s nothing that compares to this. Nothing comes close. With most franchises out there, there&#8217;s something that&#8217;s limiting them. That&#8217;s not the case here,&#8221; he says. &#8220;We&#8217;ll be the dominant player fairly quickly in the U.S. &#8230; The main reason for our success is our systems and process. Client control is the most important thing. We&#8217;re there to execute everything.&#8221; His extensive experience in the industry was valuable when deciding whether to buy an Alair franchise. &#8220;I&#8217;ve been around the business for a while. I love the fact that Alair has such a great support system. It&#8217;s very meaningful in today&#8217;s business world. &#8230; I started my first business as a kid in the &#8217;60s. You could do that back then. But today it&#8217;s so much more complicated. It makes sense to be part of something bigger. That&#8217;s where franchises come in.&#8221;

1851 Franchise

David Letourneau says the home building and remodeling company is all about transparency for the customer. 

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