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Pool Scouts Appoints Mike Hysick as Director of Operations to Deepen Franchisee Support

Pool Scouts' 2025 Conference Sets the Stage for the Brand's Next Phase of Growth

Pool Scouts Trailblazer Tiffiny Consoli Built a $3 Million Franchise on Courage and Connection

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The pool service business is benefiting from a simple reality: There are more pools to maintain, and more homeowners who do not want the hassle of doing it themselves. In many markets, that demand is being amplified by another factor — customers who are unhappy with their current provider and willing to switch for better communication, consistency and trust.<a href="https://www.linkedin.com/in/rene-burrows/">Rene Burrows</a>, a&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a> franchisee in&nbsp;<a href="https://poolscouts.com/southjersey/">South Jersey</a>, said demand in her market reflects both the post-COVID boom in pool construction and a service gap left by less responsive competitors.<h2>New Pool Owners Are Fueling Demand</h2>According to Burrows, the industry is still seeing the effects of the surge in inground pool construction that followed the pandemic. But growth is not just coming from new installations. It is also coming from homeowners who feel underserved.“The biggest thing that I see is the growth from COVID, with so many inground pools put into the system. So many people were building,” Burrows said. “But not only that, there’s also the poor service that people have received from other competitors out there and from some of the pool builder companies that are out there. Those companies are not as personal when it comes to needing things for your pool.”That combination has created a strong opening for pool maintenance and repair companies that can offer a more dependable experience. For many households, pool care has become one more responsibility they would rather hand off, especially in an economy where time feels tight and schedules are packed.<h2>Recurring Maintenance Drives the Model</h2>While repairs and equipment work can add meaningful revenue, Burrows said recurring service is what gives the business its foundation. Ongoing maintenance creates consistency for the operator and often leads to stronger customer relationships over time.“I would have to say that the recurring services are where that revenue is truly coming in,” Burrows said. “Getting that person in the door, having them understand what service we provide, where they’re very content with that service and they just want to continue it because we make it seamless, that’s really the key factor. Yes, there’s a lot of revenue that comes in from doing the repairs, but I feel like you have to have the commitment from the customer first, who feels like they can trust you in the process.”That trust can determine whether a homeowner calls for a one-time fix or stays on for weekly service. In a category built around repeat visits, reliability matters as much as technical skill.<h2>Customers Expect Speed and Transparency</h2>Homeowners are also asking more from service providers than they did a few years ago. They want quick communication, clear pricing and proof of what was done. Burrows said digital tools have become central to meeting those expectations.“A lot of them really do prefer the text messaging process. Sending them those notifications, letting them know, ‘Hey, we’re out here. This is what’s going on,’” Burrows said. “They really appreciate those reports that we send out, the before-and-after photos telling them what we did, so they know and they feel like, ‘Hey, I’m in the loop with this,’ and they don’t feel as though we’re trying to get one over on them. It’s a trust issue.”That kind of visibility helps turn routine service into a more professional, transparent customer experience. It also gives operators another way to stand apart in a fragmented market.<h2>The Winners Will Pair Service With Strong Execution</h2>As the category grows, Burrows said success will depend on more than just demand. Hiring reliable team members, maintaining quality in the field and marketing strategically all play a role in long-term growth.“I think advertising plays a key role,” Burrows said. “If you hit the market and you hit the right people, you’re not going to have a problem getting those customers in because you’re going to be out there in their face. But you have to play that strategically. If you put all your money into, ‘I’m going to advertise on so many different avenues,’ you’re never going to make all that back.”For pool service businesses, the path forward looks less like a race to offer everything and more like a push to do the basics exceptionally well. The companies that communicate clearly, show up consistently and earn trust week after week are the ones most likely to keep growing.To find out more information on costs to buy this franchise, please visit&nbsp;<a href="https://1851franchise.com/poolscouts">https://1851franchise.com/poolscouts</a>.The startup costs for a Pool Scouts franchise range from $115,445 to $152,920. To learn more about franchising with Pool Scouts, visit&nbsp;<a href="https://poolscoutsfranchise.com/">https://poolscoutsfranchise.com/</a>.

Pool Scouts Franchise - The Growth of Pool  Services - 1851 Franchise

Demand for recurring maintenance, faster communication and reliable service is creating new growth opportunities for pool maintenance and repair companies.

The Growth of Pool Services: How Pool Maintenance and Repair Businesses Are Thriving

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VIRGINIA BEACH, Va.&nbsp;—&nbsp;<a href="https://poolscoutsfranchise.com/">Pool Scouts</a>, the leading pool cleaning, maintenance and repair franchise, has appointed&nbsp;<a href="https://www.linkedin.com/in/mikehysick/">Mike Hysick</a> as its new director of operations. Hysick brings more than two decades of franchise and restaurant industry experience to the role, including seven years with Mosquito Joe, where he most recently served as vice president of systems and training.Hysick began his career in the restaurant industry at age 16, working his way from team member to management and eventually area manager for a McDonald’s franchise. He later served as a franchise business consultant with Tropical Smoothie Cafe, where he coached franchise owners across a multi-state territory on opening new locations, implementing food safety standards and strengthening business performance.“I want to leave a footprint on the&nbsp;<a href="https://1851franchise.com/poolscouts/info">Pool Scouts</a> brand, leading their operations and helping to build Pool Scouts to be the number one premier pool service company in the country,” Hysick said.During his time with Mosquito Joe, Hysick led several large-scale system initiatives across roughly 200 franchise locations, implementing a new customer relationship management platform, launching an AI chatbot across brand websites and guiding multiple system vendor selection processes for phone and field service management software.“I feel, as a Certified Franchise Executive, I have the background and understanding of the franchising industry,” Hysick said. “I have experience on the franchisor side, but I also have experience working for a franchisee, running budgets and understanding the importance of a sound business where you can take care of your team and build your future.”Pool Scouts’ culture and long-term runway played a big role in Hysick’s decision to join. In his prior leadership role with Mosquito Joe, a brand founded by&nbsp;<a href="https://buzzfranchisebrands.com/">Buzz Franchise Brands</a>, he developed a deep appreciation for franchisee support and gained firsthand experience working within a people-first franchise ecosystem.“My top priority is strengthening franchisee profitability while continually identifying new opportunities to drive revenue and support long-term growth,” Hysick said.Hysick also plans to maintain close, hands-on support for franchisees. He will work alongside a team of coaches who hold recurring conversations with owners, while also remaining personally accessible by phone, email and text to help identify gaps and provide solutions that support franchisee success.Hysick says that he is focused on learning from Pool Scouts’ strongest operators and sharing best practices across the system to strengthen operations at every location.“There is tremendous opportunity in this space,” he said. “The swimming pool market offers meaningful white space for growth. Beyond routine cleaning, there are opportunities in repair, maintenance, and proper seasonal openings and closings.”With Hysick joining the leadership team, Pool Scouts continues to invest in operational infrastructure and franchisee support as the brand expands nationwide.About Buzz Franchise BrandsFounded in 2012 and based in Virginia Beach, Virginia, Buzz Franchise Brands is a fast-growing multi-brand franchising organization that builds companies that get people talking. The organization's first brand, Mosquito Joe, was sold to Neighborly in late 2018 after growing to almost 300 locations. Buzz Franchise Brands currently operates pool cleaning and maintenance company Pool Scouts, residential cleaning company Home Clean Heroes, swim lesson company British Swim School and holiday lighting company Wonderly Lights. The company has been named among the Inc. 500 Fastest Growing Private Companies as well as Inc's Best Workplaces list for several years in a row. For more information about Buzz Franchise Brands, visit&nbsp;<a href="https://www.buzzfranchisebrands.com/.">https://www.buzzfranchisebrands.com/.</a>&nbsp;

With more than two decades in franchising and restaurant operations, Hysick will focus on scalable tools, coaching and best-practice sharing.

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