Today, as Urban Bird approaches nearly 30 locations in just five years, Brandon and Chantel are stepping into the franchisor role with a rare foundation: deep operational experience, data across multiple markets and a clear point of view shaped by both success and failure.

Brandon and Chantel Gawthorp joined 1851 Franchise Publisher Nick Powills on the “Meet the Franchise” podcast to discuss applying their franchising background to a franchisor pivot as they continue to grow the Urban Bird Hot Chicken brand. A transcript of the interview, edited for length and clarity, has been provided below.