1851

A great salesperson will understand that above all, empathy is key. Getting to know the customer on a deeper level and being able to help them find exactly what they need makes for the best business. In the retail industry there is a preconceived notion that the salesman is only able to see the sale and not the customer&rsquo;s needs. <a href="http://wirelesszonefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=wireless-zone-increases-focus-on-customer-service-and-steers-away-from-just-another-salesman-image-2704421" target="_blank" rel="nofollow" target="_blank">Wireless Zone</a> is working to challenge this idea.

Since its founding in 1988, <a href="https://wirelesszone.1851franchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=wireless-zone-increases-focus-on-customer-service-and-steers-away-from-just-another-salesman-image-2704421" target="_blank" rel="nofollow" target="_blank">Wireless Zone</a> has built their team surrounding owners that care about the customer. In developing this strong owner base the concept has become a legacy name in markets across the United States.&nbsp; Now, as the brand develops into new markets, Wireless Zone is looking to those multi-unit owners that have a fine-tuned passion for customer service, to build on existing success and bring the concept to untapped territory through its proven model.

James Altiery, the Wireless Zone franchisee in Dallas, grasped the importance of customer service early on in his tenure with the brand. In just three years, Altiery become one of the brand&rsquo;s most successful franchisees. Much of his passion for customer service can be attributed to a part-time job at Best Buy while he was in college, where he found himself interacting with customers and helping them find exactly what they were looking for.

Upon graduation, Altiery shifted his profession from working with Dell to getting back into the sales space, fueling his passion for working with customers and getting to meet a new face every day. A decade later, with incredible sales experience in his wake, he decided to take his customer service skills and put them towards becoming a small business owner.

&ldquo;I&rsquo;ve always wanted to be a business owner,&rdquo; noted Altiery. &ldquo;I felt that I really mastered the customer service aspect and wanted to learn more about operations.&rdquo;

Altiery&rsquo;s customer service experience immediately paid off in his business ventures with Wireless Zone, with four open units in the Dallas area and three more in development scheduled to be open by the end of 2017.

&ldquo;You only have a 50 percent chance of making a sale when you are working with a new customer,&rdquo; mentioned Altiery. &ldquo;So focusing on your existing customers and capitalizing on them for growth is key to business success.&rdquo;

Altiery&rsquo;s success is not going unnoticed. Not only did he receive the &ldquo;Wireless Zone Rookie of the Year&rdquo; award within the entire franchise system, but he was also given the &ldquo;Verizon Gold Standard&rdquo; award by Verizon Wireless, which is granted quarterly to one Verizon retailer goes above and beyond with customer service.

Through Wireless Zone&rsquo;s proven franchise model the corporate team is able to lay out how to be a successful owner from an operational standpoint, but it is up to the individual owners to build customer relationships that will actually bring the sales in. Finding the right franchisee partners that will utilize the franchise model and build on it at each location is what has allowed Wireless Zone to become the nation&rsquo;s largest wireless retail franchisor.

&ldquo;You usually find people who are either really good as sales but don&rsquo;t understand the operations or vice versa, &ldquo;Altiery said. &ldquo;Having a strong background in customer service, I was interested in learning how to master the operations part, which corporate did a great job of teaching. But, even with this proven model, I am able to continuously learn new things and fine tune processes, growing alongside the brand.&rdquo;

To learn more about franchising opportunities with Wireless Zone, visit <a href="http://wirelesszonefranchise.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=wireless-zone-increases-focus-on-customer-service-and-steers-away-from-just-another-salesman-image-2704421" target="_blank" rel="nofollow" target="_blank">http://wirelesszonefranchise.com/</a>.

&nbsp;

&nbsp;

&nbsp;

Wireless Zone Increases Focus on Customer Service and Steers Away from ‘Just Another Salesman’ Image

1851 Franchise

Wireless Zone Multi-Unit Owner James Altiery Explains How Wireless Zone Operations Are Different from the Rest.  

This brand page has been paid for by 1851. Content within this page that is paid will showcase a Sponsored icon. This means the brand has engaged 1851 FRANCHISE to write the content. Content without the Sponsored Icon is aggregated media placements the brand earned. Questions can be sent to editorial@1851franchise.com

wireless-zone-increases-focus-on-customer-service-and-steers-away-from-just-another-salesman-image

Onigilly Japanese Kitchen

Unlocking the Potential: How Much Can You Earn as an Onigilly Franchisee?

unlocking-the-potential-how-much-can-you-earn-as-an-onigilly-franchisee

Filta Environmental Kitchen Solutions

DeWitts Ignite New Chapter for Filta Environmental Kitchen Solutions in Reno 

Grease, Grit, and Growth: DeWitts Ignite New Chapter for Filta Environmental Kitchen Solutions in Reno, Nevada

grease-grit-and-growth-dewitts-ignite-new-chapter-for-filta-environmental-kitchen-solutions-in-reno-nevada

Layne's Chicken Fingers

Layne's Chicken Fingers-50 Unit-Wendy's-Franchisee-June-2025

Why This 50 Unit Wendy’s Franchisee Is Betting on Layne’s for His Next Big Move

wendys-franchisee-expands-with-laynes-chicken-fingers-texas

CapitalSpring

CapitalSpring’s Jim Balis Talks Growth, ROI and the Future of Fast Casual on “Rock My Restaurant”

capitalsprings-jim-balis-talks-growth-roi-and-the-future-of-fast-casual-on-rock-my-restaurant

Children's Lighthouse

Children’s Lighthouse Ramps Up Growth in First Half of 2025 With Strategic Expansions, Franchise Signings, and New Headquarters

childrens-lighthouse-ramps-up-growth-in-first-half-of-2025-with-strategic-expansions-franchise-signings-and-new-headquarters

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

What June’s Jobs Report Means for the Franchise Industry

what-junes-jobs-report-means-for-the-franchise-industry

Drone Delivery Takes Flight in QSR: The Future of Franchise Operations?

drone-delivery-takes-flight-in-qsr-the-future-of-franchise-operations

Chick-fil-A Tops Customer Satisfaction Rankings for 11th Year as Challenger Brands Gain Ground

chick-fil-a-tops-customer-satisfaction-rankings-for-11th-year-as-challenger-brands-gain-ground

Technomic Releases Annual Ranking of the Top 15 Fast-Food Chains in the U.S.

technomic-releases-annual-ranking-of-the-top-15-fast-food-chains-in-the-us

Rising Jobless Claims Could Signal Challenges — and Opportunities — for Franchising

rising-jobless-claims-affect-franchising

The Ultimate Guide to Selling Franchises: How To Create a Strong Incentive

how-to-build-strong-incentives-to-attract-prospective-franchisees

Top 25 Franchise Marketing Leaders: Kelsey McManemin — Vice President of Marketing, HTeaO

top-25-franchise-marketing-leaders-kelsey-mcmanemin-vice-president-of-marketing-hteao

Photo of a large group of people standing in a circle, placing hands together in center

Franchise Opportunities for Minorities: Expanding the Franchise Network

franchise-opportunities-for-minorities

Amanda Evans - Stellar Service Brands - Franchise Marketing Leaders 2025 - 1851 Franchise

Top 25 Franchise Marketing Leaders: Amanda Evans — Senior Vice President of Marketing, Stellar Service Brands

stellar-service-brands-marketing-leader-amanda-evans

How Vishal Juneja Turned a Family Tradition Into a Paris Baguette Franchise

How Vishal Juneja Turned a Family Tradition Into a Paris Baguette Franchise Built on Heart and Community

paris-baguette-franchise-rockaway-new-jersey-vishal-junjea

Franchisee spotlight graphic with photo of Ricki Oberoi and Layne's Chicken Fingers logo

Multi-Unit Wendy’s Operator Signs 12-Unit Deal With Layne’s Chicken Fingers

ricki-oberoi-laynes-chicken-fingers-growth

Franchisee spotlight graphic with photos of Danielle Rosemond & Usman Khan & TruBlue logo

Family Members of Local Physicians Bring TruBlue Franchise to North Central Nassau, Long Island: A Health Care-Inspired Approach to Aging in Place

family-brings-trublue-franchise-to-north-central-nassau

How This Franchise Consultant Turned a Love for Dogs Into a Business with Dog Training Elite

How This Franchise Consultant Turned a Lifelong Love for Dogs Into a Growing Business with Dog Training Elite

how-this-franchise-consultant-turned-a-lifelong-love-for-dogs-into-a-growing-business-with-dog-training-elite

Wireless Zone Increases Focus on Customer Service and Steers Away from ‘Just Another Salesman’ Image

MORE STORIES LIKE THIS