1851

The coronavirus continues to have dire effects on businesses across the country, and the franchise industry is no exception. Franchisors across segments are strategizing new ways to support their franchisees, keep customers satisfied, help local communities and come out stronger on the other side of this crisis.To that end, 1851 Franchise publisher Nick Powills and Charles Internicola, founder and partner of the <a href="https://www.franchiselawsolutions.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=a-conversation-with-tony-darden-and-patrick-guay-of-mooyah-burgers-fries-shakes-2712820" target="_blank" rel="nofollow">Internicola Law Firm</a>, are covering the coronavirus and its impact on businesses through our <a href="https://mbf6e734.clickfunnels.com/webinar-registration1584137477175?utm_source=1851franchise.com&utm_medium=article&utm_campaign=a-conversation-with-tony-darden-and-patrick-guay-of-mooyah-burgers-fries-shakes-2712820" target="_blank" rel="nofollow">A Conversation With webinar series.</a>In today’s morning webinar, Powills and Internicola spoke with <a href="https://franchise.mooyah.com/?utm_source=1851franchise.com&utm_medium=article&utm_campaign=a-conversation-with-tony-darden-and-patrick-guay-of-mooyah-burgers-fries-shakes-2712820" target="_blank" rel="nofollow">MOOYAH Burgers, Fries &amp; Shakes</a> President and COO Tony Darden and franchisee Patrick Guay about how the franchising industry is responding to the crisis.Here are some of the key insights from their discussion.<h4>Customers</h4>It’s a difficult time right now. No one knows what the next week is going to look like. It is critical to take care of the customers you have now. If someone is buying your product or service, go out of your way to make sure they feel good about it and that they are going to return.&nbsp;<h4>Communication</h4>Brands need their people to be aligned on the mission, and leadership teams should approach every issue with a mindset of contribution. They should think about how they can best support their franchisees and help get everyone to the other side of this crisis. Paying delivery fees and offering royalty deferment plans are just a couple of ways in which brands can support their franchisees. Franchisees are the customers of the franchisor.&nbsp;<h4>Values</h4>This is a time for brands to live up to their values. No brand had a pandemic plan in place when COVID-19 came out. Now, brands can build plans to have in place should a situation like this ever happen again. They can take feedback from franchisees on what works and what doesn’t work and build a time capsule so that if this type of thing ever happens again, everyone will respond better and faster.&nbsp;<h4>Looking Ahead</h4>There will be a percentage of brands that don’t make it to the other side of this crisis. Those brands’ customers will need to look elsewhere. Brands that do survive must think ahead about how to capture that audience while continuing to battle the front lines of this pandemic. The winners will be those who innovate the fastest.&nbsp;<h4>Consumer Behaviors</h4>The way people purchase products and services is going to change. The percentage of takeout versus dine-in will change dramatically. Millennial behaviors and preferences must be addressed.&nbsp;Some brands may need to rethink their physical spaces after this pandemic and ask themselves if, for example, they truly want a 3,200-square foot store. There will likely be changes to how brands negotiate with landlords and how rents and other major expenditures are structured.&nbsp;<h4>Relationships</h4>Brands should come out of this situation with a new set of operational principles that will be different than what they had before. Everyone should evaluate the importance of their relationships with bankers, vendors and others with whom they’ve done business, and they should pay attention to those relationships so when issues do come up, it will be easier to pick up the phone and talk to a human being.

A Conversation With: Tony Darden and Patrick Guay of MOOYAH Burgers, Fries & Shakes

1851 Franchise

Nick Powills and Charles Internicola are joined by MOOYAH Burgers, Fries & Shakes President and COO Tony Darden and franchisee Patrick Guay to discuss how the franchise industry is tackling issues during this difficult time. 

a-conversation-with-tony-darden-and-patrick-guay-of-mooyah-burgers-fries-shakes

HomeTeam Inspection Service

Photo of HomeTeam inspector in red polo and khaki pants, walking by branded vehicle

Real Estate Today: Behind the Drywall: The Truth About Home Inspections

purpose-of-home-inspection

Dog Training Elite

Dog Training Elite Franchise - DTE - National Service Dog Month - 1851 Franchise

Celebrating Service Dogs: Why Proper Training Changes Lives — And How Dog Training Elite Is Leading the Way

dog-training-elite-national-service-dog-month

Senior Care Authority

How This Senior Care Authority Franchisee Turned Love for His Grandparents Into a Lifelong Calling

how-this-senior-care-authority-franchisee-turned-love-for-his-grandparents-into-a-lifelong-calling

Hometown News: Like Father, Like Son — Family-Run Inspection Business Blends Generations of Expertise and a Keen Eye for Detail

father-son-home-inspection-franchise-florida

KLA Schools

KLA Schools of Beachwalk Hosts Admissions Kick-Off Celebration

kla-schools-of-beachwalk-hosts-admissions-kick-off-celebration

Buying a Franchise Masterclass

 Franchise Opportunities

Get Support Buying a Franchise

How to Buy a Franchise White Paper

How to Buy a Franchise

How to Sell Franchises

How to Grow a Franchise

Find a Franchise Supplier

1851 Franchise Opportunities

Franchisor News

Franchisor Power Rankings

FranCamp Mastermind Summit

Franchise Development Website Builder

Franchise Resources

What ALEC-Laffer's Report Means for Franchising

Website Awards

Power Rankings

About 1851

Advertise on 1851

Contact 1851 Editorial

Terms of Use

1851 Login

GROWTH CLUB LOGIN

facebook

instagram

twitter

linkedin

youtube

Potbelly to be Acquired by RaceTrac in $566 Million Deal 

racetrac-acquires-potbelly-in-566-million-deal

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities - 1851 Franchise Agg

Health Care Hiring Slowdown Highlights In-Home Care Franchise Opportunities 

health-care-hiring-slowdown-in-home-care-franchise-opportunities

Caribou Coffee Names Scott Kennedy CEO, Eyes Continued Growth

caribou-coffee-names-scott-kennedy-ceo-eyes-continued-growth

McDonald’s Launches New Extra Value Meals as Consumer Demand for Value Continues to Climb

mcdonalds-launches-extra-value-meals

Power Eats: Smoothie King Rolls Out Food Nationwide To Fuel Franchise Growth

smoothie-king-food-menu-power-eats

1851 Franchise Deep Dive graphic with Sparkle Squad logo

Sparkle Squad Franchise Costs, Fees, Profit and Data for 2025

franchise-deep-dive-sparkle-squad-franchise-costs-fees-profit-and-data

graphic image of a financial deep dive of americas swimming pools co.

America’s Swimming Pool Company Franchise Costs, Fees, Profit and Data for 2025

americas-swimming-pool-asp-franchise-deep-dive

image of The Cleaning Authority Franchise Deep Dive Article financial investment details

The Cleaning Authority Franchise Costs, Fees, Profit and Data for 2025

the-cleaning-authority-franchise-deep-dive

Jollibee -Launch-Story-Brand-Page-Deep-Dive-2025

Jollibee Franchise Costs, Fees, Profit and Data for 2025

jollibee-franchise-costs-fees-profit-and-data-for-2025

Hely and Hiral Patel Bring Their Longtime Dream to Life With The Brass Tap

brass-tap-franchise-pasadena-maryland-hely-hiral-patel

1851 Keyword - The Secret To Succeeding With a Part-Time Franchise Is Picking the Right Model

The Secret To Succeeding With a Part-Time Franchise Is Picking the Right Model

part-time-franchises-picking-the-right-model

DevHub - Meet the Supplier - 1851 Franchise

DevHub: Scalable Digital Marketing for Franchises and Multi-Location Brands

devhub-meet-the-supplier

Franchisee spotlight graphic with photo of Ricki Oberoi and Layne's Chicken Fingers logo

Multi-Unit Wendy’s Operator Signs 12-Unit Deal With Layne’s Chicken Fingers

ricki-oberoi-laynes-chicken-fingers-growth

Design with school-aged child standing on pencil with text "Education Franchises" and "<$500K"

Top Education Franchises Under $500K To Explore in 2025

top-education-franchises-under-500k

A Conversation With: Tony Darden and Patrick Guay of MOOYAH Burgers, Fries & Shakes

MORE STORIES LIKE THIS