bannerFranchisor Stories

Hounds Town USA Reaches Major Milestone with 100th Unit Signed; Wrapping Up 2021 With 56% Increase in Year-Over-Year Sales

With 21 signings YTD in 2021 and steadily increasing sales, the doggy daycare brand is well-positioned to close out a record-breaking year on a high note.

Hounds Town USA, the 21-plus-unit doggie daycare franchise, has increasingly been solidifying its position as a top dog in the pet care industry this year as more and more savvy entrepreneurs recognize the brand’s well-positioned business model. The brand has signed 21 deals this year, with another nine pending, and will open eight stores by the close of 2021 and another 35 to 40 next year. Most notably, Hounds Town USA is officially celebrating the coveted signing of its 100th territory thanks to franchisees Holly and Jim Garland in East Dallas, Texas.

All across the country, the pet boarding industry has experienced a significant rise in customer attendance in 2021. Hounds Town USA in particular has seen a 20%+ increase in system wide occupancy rates for fully-matured stores over 2019. Stores in growth mode are seeing occupancy rates double and triple from 2020 and increase significantly even over 2019 numbers. Additionally, the brand’s system-wide revenue is set to surpass $10 million, up from $4 million in 2020 and $4.4 million in 2019. As a result, six Hounds Town USA single-unit franchisees are opening their second store, and three of the brand’s multi-unit franchisees are moving on to their second store within a year of opening their first.

Both Holly and Jim bring decades of experience in the corporate finance world to their entrepreneurial ventures. They came upon Hounds Town USA during their research and immediately fell in love with the concept, the leadership team and the brand’s culture. 

“We knew from experience and talking to friends that there was a big need for quality doggie day care in our community,” said Holly. “Especially now, with everyone getting back to normal and starting to travel again, we saw people needing to book pet care and struggling to lock down appointments. We knew the demand would continue to grow and we wanted to be the ones to provide that service.”

The Garlands were also excited to join a steadily growing franchise brand that is on the cusp of major expansion. As the 100th territory signed, Jim says they were proud to help the Hounds Town USA brand reach such an important milestone.

"When I first stepped foot in Hounds Town USA nearly nine years ago, this is the vision I had for the brand,” said CEO Jackie Bondanza. “Between our differentiators (we know a thing or two about our dog customers!), our low-cost build out, and the need for straightforward and affordable pet care, Hounds Town USA is shooting for the moon and is set to become the premier pet care brand in the country. Now, we are so proud to have signed our 100th territory, and we are confident Jim and Holly will be the perfect addition to the Hounds Town USA family. Our vision for the brand has always been to give every dog in America access to a Hounds Town location, and as we enter new U.S. markets, we are well on our way to achieving that goal.”


Since 2000, Hounds Town USA has offered a safe and welcoming environment for dogs to be dogs. With interactive doggie daycare, pet boarding, dog grooming, a pet taxi and retail services, Hounds Town USA’s unique town for dogs is home to the happiest dogs -- and franchise owners -- on Earth. Founded by former NYPD canine handler and commanding officer of the Nassau County Police Department Michael S. Gould, Hounds Town USA has grown to more than 20 locations with plans to expand to 30 units before 2023. For more information please visit